Ferguson Bath, Kitchen & Lighting Gallery

Very easy to work with and very knowledgeable. I especially love the team they sent out to do the pre-measuring and installation. It is nice to sit down in a showroom and have one person coordinating everything.

Contracted our own remodel job, so they were plumbing fixture provider and always do an excellent job in selecting and making everything right. Have used them multiple times.

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I have been working with Cheryl for at least 25 years and I have never been disappointed with recommendations or pricing.

I made my selections and had a typed up list from a Ferguson's representative. I told the rep at the beginning that I was going through my contractor. Apparently this made her angry because she didn't get a commission. I gave my list to the contractor who placed the order through the plumber who had a Ferguson's account. First the parts were not ordered. Then the parts were ordered minus one faucet. All of the parts I selected were backordered and not available for six weeks. This included the faucet omitted from the order, which added another six weeks. I chose high end parts with a lifetime warranty and did not want to change to something else so I just waited. All parts finally came in and were installed. Of course this dragged on for five months.

The Ferguson showroom is a great place to view a variety of kitchen, bath, and lighting fixtures. April placed the order for the faucet since it was not in stock. The faucet arrived within the promised time frame so we could make timely installation arrangements with our plumber. We are very pleased with both the products and the service.

Great place. Make an appointment with one of the specialists and they will treat you right, especially Jonelle.

See above. Do not buy from them, but visit them for good ideas.

The salespeople were friendly and the appliance carried were top quality. The follow through was poor, however. Over the course of several week, I attempted to make an appliance purchase for a remodeling job. The quote was handled by three different salespeople. In each case we had to call Ferguson to find out that the current salesperson was out and that the quote was being handled by someone else. The initial quote was hundreds of dollars above a quote from a similar service provider. When I asked if they could better their quote, the final salesperson said they'd get back in a few days. They never returned another quote and I decided to go with another provider. If they had come through with a reasonable second quote, I would have likely gone with them.

Unless you have time and money to burn, do not do business with these people! I went to there showroom (which is really nice) as were the staff who helped us. But, Geri just could not seem to get the price for the commode correct as we worked with her in their showroom. I caught her mistake (50.00 overcharge) on the commode we wanted to purchase and had to convince her that her math was in error. All seemed well as she said she would call on Monday to confirm delivery time and the charge to our credit card. Well, instead of waiting to actually speak with me she left a message stating that the delivery would be at a certain time and that she was charging my credit card for "x" amount. That "x" amount was the same erroneous charge that she tried to charge me while in their store. When I called to complain to the on-duty manager, she said that she "had no idea what happened" rather than imply stating "I will fix the problem". Anyway, I cancelled the order and went to Lowe's to purchase the Kohler commode and saved over 35% (compared to what Ferguson was trying to charge) and received much better service from Robert.

As a step in the remodeling of our guest bathroom, it was necessary to price, pick, and order all of the bathroom hardware: the bathtub, faucet, shower hardware, sink, toilet, knobs and pulls, towel rings and bars, ceiling fan, etc. Ferguson's was recommended to us by the remodeling contractor and Ferguson's really came through. The Ferguson's consultant, April, was very professional and helped us find exactly what we wanted, all in about 1-1/2 hours. We wanted a larger bathtub, and April, understanding the space limitations of the bathroom, helped us find the optimum bathtub size that would provide the most room, yet fit the space properly. The order arrived very quickly, was delivered on a pallet to hour house, and everything was exactly as we expected. And Ferguson's cost was highly competitive. Another nice touch - before the order was placed, April provided a Project Portfolio notebook providing details and pictures on every item we ordered. This was especially helpful to the contractor in confirming that what we were going to order would work for the project.

Great experience.

The sales person I dealt with was slow in providing pricing and other information. What I did purchase was fine.

I gave her a description of what I was looking for and within 20 minutes she was able to show me items that would have taken me weeks to find. I gave her the budget I wanted to work with and she was just wonderful. I was very happy working with her.

Very nice folks. Got an incredible price on the fixtures--lower than the msrp on the manufacturer's websiste. They communicated with us very well. The appliances were ordered and arrived promptly. We gave them the wrong name for the contractor who was picking them up and they were helpful in straightening out our mistake. You get assigned a salesperson to handle the transaction. While we were buying the commode they helped us find a hard-to-find 24" wall oven.

There were several problems with this order, including tanks damaged during shipment, and then incorrect parts on the replacement tanks (their warehouse sent the more common single-flush version), and then a bowl defect that required yet another replacement. So my project was delayed and I ended up reinstalling toilets a few times, however, my salesperson Ashleen remained professional, courteous, and helpful until we got it all worked out. Remodeling projects would be much less stressful if there were more sales associates like her.

SALLY WAS INCREDIBLY KNOWLEDGABLE AND LED ME IN THE RIGHT DIRECTION IN DESIGN, PRACTICALITY, AND ORGANIZATION. SHE WAS ABLE TO ADVISE ON ACRYLIC TUBS VS. CAST IRON TUBS AND WHERE EACH WAS APPLICABLE AND ECONOMIC.