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Expert Service Inc

Handyman Services, Electrical, Finished Carpentry and Woodworking,

About us

When you need repairs, you want someone skilled and knowledgeable who takes helpful action to meet your requirements. That’s Paul Carapetyan, who has owned and operated Expert Service in Austin, Texas, for over thirty years. You can trust his team of specialists with a valuable asset like your home or business, knowing they will complete your mission in a fast, friendly, and professional manner — with the least disruption to your busy lifestyle. You’ll have peace of mind knowing what time his contractors are due to arrive, ensuring no stranger ever enters your residence. No matter how small, unique, or complex your project is, Paul will take pride in performing top-quality work on it. Thinking about a bath or kitchen remodel? Let’s talk. Not sure whether your house needs painting or a new roof? We can look at it and help you decide. Time for new flooring? We’ve gotcha covered! And if you’re not satisfied with our work, our service, or our professionalism, just say so. At Expert Service, our goal is to exceed your expectations.

Business highlights

40 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Services we offer

Residential & commercial indoor & outdoor repairs, upgrades, handyman services, property maintenance, remodeling, painting, lighting, railings, flooring, appliance repair, door installation & repair, carpentry, windows, sheetrock, bath & kitchen, cabinets, counters, tile, concrete, ceiling, fixtures, stairs, decks & patios, fencing, roofing & insulation.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.697 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
11%
3
4%
2
5%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 51-75 of 97 reviews

NOEL G.
05/2012
5.0
doors, handyman service
  + 0 more
All went well - the technician was able to solve the problem in record time.I would use them again.
Description of Work: Called this company last Friday morning, based on recommendations from Angie's List. Paul, the owner, returned my call that afternoon. I explained my problem with our front door and he told me all of the possible solutions and that he would have one of histechnicians to come out from Austin (we are approx. 20 miles away from his location), and what the minimum charges would be.A technician called on the Monday telling me he would be here on Thursday at 2PM. He called me yesterday to say he could come at Noon time if that was acceptabl

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Marco L.
04/2012
5.0
handyman service
  + -1 more
They showed up on time and did good work.
Description of Work: I used Paul Carapetyan from Expert Service Inc for handymen services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

JASON B.
03/2012
5.0
ceiling fans, electrician, handyman service
  + 1 more
The electricians were at my front door at exactly 7:30 as promised and went right to work. I was weary that they would work at a slow pace since the company bills by the hour however this was not the case. Jimmy, the electrician, was unable to install the ceiling fan due to a broken fan brace so he recommended I go to Home Depot sometime to get a new one. He told me he could go get one although the meter would be running. He gave me his cell phone number in the event I had questions while I was at Home Depot, I appreciated that. The entire service call lasted one hour to which I was very pleased. Rocky, the plumber, came to replace the shower spout, it took him all of 5 minutes. Since they have left, everything is working in perfect fashion. Thank you Expert Service.
Description of Work: I needed some old electrical outlets replaced, a hot tub disconnected, a ceiling fan installed and a shower spout replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Mary W.
12/2011
5.0
house painters, handyman service
  + 0 more
It was a bit of a slow start getting in touch and arranging the appointment, but I did use one of the Angie's List Big Deals, and they were swamped. Past that, they were prompt and professional, very nice, and did a good job. They did not make a mess in the process, and when I did find a few trash bags upon return home, I emailed them asking about it and received an apology and quick removal of the material - it had been forgotten, but was quickly taken care of. I not only have no hesitation about recommending them, but am planning to use their services again myself in the near future.
Description of Work: I had several repairs to the exterior of my home, which included replacing 2 4x8 panels which had rotted and several areas of fascia and an outrigger on the porch roof. They searched for a best match of my panels, which are no longer manufactured, and did a very good job of replacing them with hardipanel and painting them. All of the work which was scattered around 3 sides of the house, was done professionally and well, replacement and painting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,680

Edward D.
10/2011
5.0
ceramic tile, drywall, handyman service
  + 1 more
The work was performed in a very professional manner.
Description of Work: 1. Sourced leak at stall shower base and repaired it. 2. Repaired and replaced broken tile on kitchen floor 3. Repaired crack in wall in family office

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$342.5

Sandra S.
08/2011
3.0
electrician
  + -1 more
Sub contracted company service tech came to determine problem, but could not do work alone. waited 30 minutes for helper to come. took one and half hours to finish job after helper arrived. Neither of these people actually worked for the company I called listed above with Angie's List. Expert Service, Inc. should let the customer know if they are going to send a subcontractor, especially if the sub expects payment to be made to them and not to Expert Service who is the person I thought I was hiring. I should be up to Expert to pay their sub contractors, not me.
Description of Work: replaced breaker line to kitchen GFCI which controlled all outlets in kitchen, plus one in den.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$303

Response from Expert Service Inc
We are always sorry when a customer is less than thrilled. Usually they are grateful. Customer called with an electrical problem at 8:45 AM on a day when the temperature was climbing to 104. We had a technician on the job within an hour. When the technician realized he needed a helper, he called for the backup, who arrived shortly thereafter. They completed the work. I sent a subcontractor when I realized, in conversation with the customer, the job needed a licensed electrician instead of a handytech. I instructed the sub to collect directly in order to save the customer money. We should have informed her of that, however I’m disappointed that, following such quick service in such heat, she would complain about such a thing. When she called again for an additional electrical problem, it was solved at a very reasonable price within 2 hours, all the while being informed about the details of the work by our staff. Again, first class service, which is what we’re known for. After we gave the customer a courtesy discount of $50 in an effort to placate her dissatisfaction, she took 8 months to pay the bill. This type of behavior wipes out any legitimacy to her complaints.

DAVE S.
07/2011
2.0
handyman service
  + -1 more
Two guys showed up with the wrong tools for digging a hole to install a 10' pole into the ground 2 feet. They did not set the poles to the same depth and had to use our tools to complete the job, it took them 5 hours. After watching other workers in the neighborhood dig holes, they use post hole diggers. We know with the right tools for the job, it would not take as long.
Description of Work: Install two wooden poles into the ground and install a shade attached to the poles.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

$800

Response from Expert Service Inc
Despite our concerted efforts, we were not able to please this customer. I sent my best crew, which regularly garners high praise. This customer called them ”bozos” and” liars.” At that point I knew there was little to be done except agree to disagree. When I personally inspected the work, there was absolutely no defect—a fact with which the customer agreed. It hurts when a customer says things that are rude and untrue, but I feel good that we did solid work, under difficult circumstances. We made a concession for over $100 to try to please the customer, who acknowledged the credit by the following words in an email: “paid in full by check #X for this work that was completed satisfactorily.

PAMELA S.
05/2011
5.0
countertops, electrician, handyman service, lighting, marble & granite
  + 3 more
I was very pleased. Josh arrived on time, was very friendly but also very professional and got right into the list. He finished in a very acceptable amount of time and cleaned up before he left. I will definitely use this company again and I will request Josh.
Description of Work: I had three items on a list to be done: install aerators in two faucets; put a small granite top onto a small island with liquid nails; replace a flourescent light in a closet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Linda L.
05/2011
5.0
decks, handyman service
  + 0 more
Everything went fine. Paul was responsive by both email and phone. Josh did great work, just as I had asked, and very quickly. Both were polite and pleasant. The amount paid for the work done was a great value. I would definitely use them again.
Description of Work: The soffit on the front porch came loose and was hanging down, exposing insulation and leaving a place for bugs and animals to get in. Josh refitted the wood and caulked the wood seals. It took him less than an hour.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Jeffrey S.
05/2011
5.0
electrician, remodeling, handyman service, plumbing
  + 2 more
They were very professional. They came when they said they would and continued til complete. The results were very good and I would recommend them.
Description of Work: Bought IKEA cabinet as well as two sinks,cabinets and countertops for two bathrooms. Had them tear out old and install new as well as repair floor, change electrical and plumbing to sinks.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Lana A.
04/2011
4.0
electrician, handyman service
  + 0 more
Took a while to get the services scheduled, but the work was very good
Description of Work: Electrical repair Hung door, repaired bathroom sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$200

Kathleen L.
04/2011
4.0
house painters, remodeling
  + 0 more
He will be returning again this week to fix a board in our deck. They are very organized and on target with the job at hand. They kept me in the loop and involved with color choices for the house. They provided good, quality workers at all times who knew what they were doing. People loved our house before but think it looks better. 2 years later things are holding up very nicely. Expert Service was able to find a solution that worked long term for the major damage and divots that were cut out of our wood and find stain that matched what did not have to be replaced. We were happy as well as our insurance company. Their carpenter, Beau, was very, very good and did a great job on the custom wood work.
Description of Work: Expert Service Inc. completed a huge hail damage repair. They re-sanded our entire home and fixed our deck.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$60,000

Santosh U.
04/2011
5.0
fencing, handyman service
  + 0 more
Needed follow-up adjustment. handyman came promptly. Workmanship and service is good.
Description of Work: Fence work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Gerry L.
11/2010
5.0
fencing, handyman service
  + 0 more
They were great and I have no complaints. Their workmanship is great.
Description of Work: They rebuilt the fence in the backyard, and repaired some panels on the back fence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Howard S.
11/2010
5.0
dryer vent cleaning, handyman service, replacement windows
  + 1 more
Did all the windows. Also found a birds nest in the dryer vent and cleaned it out.
Description of Work: Fixed a window leak around the frame and caulked all the other windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Leah M.
11/2010
4.0
handyman service
  + -1 more
I contracted with Expert Service through an Angie's List Big Deal: $75 for 2 hours of handyman work. After confirming with Paul by phone that the jobs I had in mind could be done by his workers, I settled on 3 possible jobs: hanging a pot rack from the ceiling in my kitchen, replacing a light fixture in my breakfast room, and sealing a gap at the bottom of my front door where daylight and air came through spaces of about 1/2" on either side of the opening. When the worker, Rocky, arrived, he quickly installed the pot rack, and it has served well since he put it up. Then he turned to the front door; in hindsight, I wish now that I had chosen to have him replace the light fixture instead, but he showed no apprehension at tackling the problem with the door. He easily replaced a rubber gasket in the threshold, which helped but did not completely seal the opening around the door. Weather stripping in the door frame was in poor shape, but Rocky decided he could make it work by bending it to better fit the opening; this helped but still didn't completely fill the gap. Rocky then realized that the door latch didn't completely engage, allowing the door to blow open unless locked after being shut; thinking this might be the reason the weather stripping also didn't seal the opening well, he worked on the latch to make it engage better. After fixing the latch, though, he still hadn't solved the main problem. He worked diligently to seal the gaps on either side of the door, and he did reduce the size of them, but just seemed to have bitten off more than he could chew with this task; perhaps the weather stripping around the whole door just needs to be replaced, or I may need a larger kickplate (the one on the door now doesn't reach all the way to the edges of the door, coming up about an inch short on each side). I give him an "A" for effort, but I think he should have assessed the job a little better before diving into it without a clear plan for solving the problem. I am pleased with the work done on my pot rack; it is perfectly level, and appears to be holding the weight of my 8 substantial (All-Clad) pans with no damage to the ceiling. But given that the other part of the job didn't really go as hoped, it seems I paid $75 for the pot rack installation alone. I would use Expert Services again, but would make sure to clearly define all aspects of the job before allowing the work to begin.
Description of Work: Hung a dowel-rod pot rack over my kitchen sink and bar area. Worked to seal gaps at the bottom of my front door. Customer provided all materials (pot rack, hooks, threshold gasket).

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Lynne P.
10/2010
5.0
electrician, handyman service, lighting
  + 1 more
Everything went great. Josh showed up on time and was professional, competent and very efficient.
Description of Work: Kitchen cabinet hardware installed; new light fixture installed; new shower head installed; and door stops installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Peggy W.
10/2010
5.0
decks, fencing, handyman service
  + 1 more
It turned out just fine. The first time I dealt with them is when Angie?s? List was running a special deal on them. They did a good job, so I called them back. They came when they said they would. I was pleased.
Description of Work: They repaired a gate and hung a shower curtain. Most recently they repaired a railing on my front porch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Susan M.
10/2010
5.0
handyman service
  + -1 more
He did a perfect job. We talked about doing more work in the future. He was extremely nice and was knowledgeable about houses that were made like mine. I wanted him to arrive at 8:00, but he didn't arrive until 11:00 since he was coming from out of town and wasn't informed of the time. I was concerned about him working in the blazing heat, but he still did a good job despite the weather conditions. The office receptionists are very charming.
Description of Work: I picked a small job for them to do. I had a loose piece of trim hanging down under the eaves. I purchased new trim and had the paint already. They brought caulk and repaired the trim for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
4.0

Yes, I recommend this pro
$75

Beverly F.
09/2010
2.0
handyman service
  + -1 more
The overall experience was unprofessional and unsatisfactory. See details above.
Description of Work: The company did not provide expert service and they did not provide professionalism. The wrong commode was installed and the attendant falled to inform me of the situation. I asked for other areas to be checked out like the gutters in the back were not draining properly. It was checked and the attendant said they needed to be cleaned out but he did not bother to clean the gutter for better drainage. He was over 2 hours late to arrive for the set appointment and called several time to say he would be delayed. He installed a elongated commode top to a regular shaped commode.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$75

Response from Expert Service Inc
We are very sorry that the member has had a bad experience with us. Every customer is precious to us, and we hate to lose even one. However we cannot find the facts to support many of her claims and therefore, sadly, we agree to disagree with her account of our performance on this job. Our technician regularly garners rave reviews. He's always cheerful, courteous and has a very helpful demeanor. Under difficult circumstances we installed the products that Ms. Fields provided us. We spent 45 minutes beyond our agree upon time, for which she was not charged. We offered to return to the job to address the issues she raised but she declined our offer. The member says it's very hard for a single woman to find someone she can trust. We agree with her on that, but we don't agree with her that we are not that company. Many of our best customers are single women who place their trust in us over and over again.

Velann A.
08/2010
3.0
handyman service
  + -1 more
The work performed was great, getting the appt. was the nightmare. They forgot to put me on the schedule the first time around and then when they worked me in the guy resceduled twice. When they finally did show up I have to say the workmanship was wonderful. I needed more work done so I thought the appt thing was a one-time error and thought I would call again. I called on 8/16, they said great they would send someone that week and I am still waiting to hear from someone.
Description of Work: Placed wood trim and brackets under my granite bar top.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
1.0
punctuality
1.0

$75

Response from Expert Service Inc
Member is correct that we were not so sharp as we usually are. Of course, we're happy to hear about the good work, and we're making improvements to our delivery. We want every step of the journey to be a happy experience for all our customers, not just most of them. We called Ms. Anderson to offer our help in her other project, but she's put it off for a few months. She graciously agreed to call us again when the time comes.

Nanette A.
08/2010
5.0
electrician, handyman service, lighting, masonry, contractors
  + 3 more
They were excellent. They were focused and efficient and were able to get a lot done in the two hours. After the company left the office called to see if I was satisified and I was very pleased. I was very impressed with them. You got the quality of the work as if I was paying full price. I got great work at a cut rate price and will use them again regardless.
Description of Work: I took advatage of Angie's List Big Deal. I had woodwork repair. They did masonry repair on the outside of my house. They installed a light in my garage and they did caulking and repair in a bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Carlo S.
08/2010
5.0
house painters, remodeling, handyman service
  + 1 more
I can't say enough good things about this business. Paul and Beaux were absolute professionals from beginning to end. Work took around 4 hours, at which time I was slightly overcharged, as I had a coupon. Well, Paul & team were quick to help resolve the matter - calling me twice and emailing several times. Got the refund check two days later. My wife and I LOVE the work they did, and their prices can't be beat. You can be sure I'll be using them in the future for handyman work.
Description of Work: Painting, caulking, sealing windows and doors, wood rot repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Judey D.
06/2010
5.0
ceiling fans, electrician, handyman service, lighting
  + 2 more
GREAT! Paul was very responsive via e-mail. Josh was the guy who came out to the house. He showed up exactly on-time (even gave me a courtesy call to let me know he was on the way). Did all the odd jobs that I needed completed and even gave me some good advice on some of the light fixtures. He was very personable and nice. I'll definitely have him come out again (by request).
Description of Work: They removed an old ceiling fan and installed a new ceiling fan, removed several light fixtures and installed new ones around the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Clay P.
05/2010
5.0
handyman service
  + -1 more
They did a great job. The gentleman who came out was very nice and worked very quickly. He finished the whole thing in about 2 hours.
Description of Work: Installing a small pet door into our bedroom wall that backs up to the garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Contact information

1308 E 51st St, Austin, TX 78723

www.expertservice.biz

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Handyman Services,
Electrical,
Finished Carpentry and Woodworking,
General Remodeling,
Plumbing,
Exterior Painting,
Drywall,
Doors,
Lighting,
Fencing,
Interior Painting,
Ceiling Fans

FAQ

Expert Service Inc is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

Expert Service Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Expert Service Inc does not offer free project estimates.
No, Expert Service Inc does not offer eco-friendly accreditations.
No, Expert Service Inc does not offer a senior discount.
Yes, Expert Service Inc offers emergency services.
Yes, Expert Service Inc offers warranties.
Expert Service Inc offers the following services: Residential & commercial indoor & outdoor repairs, upgrades, handyman services, property maintenance, remodeling, painting, lighting, railings, flooring, appliance repair, door installation & repair, carpentry, windows, sheetrock, bath & kitchen, cabinets, counters, tile, concrete, ceiling, fixtures, stairs, decks & patios, fencing, roofing & insulation.

Contact information

1308 E 51st St, Austin, TX 78723

www.expertservice.biz

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed