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Expert Service Inc

Handyman Services, Electrical, Finished Carpentry and Woodworking,

About us

When you need repairs, you want someone skilled and knowledgeable who takes helpful action to meet your requirements. That’s Paul Carapetyan, who has owned and operated Expert Service in Austin, Texas, for over thirty years. You can trust his team of specialists with a valuable asset like your home or business, knowing they will complete your mission in a fast, friendly, and professional manner — with the least disruption to your busy lifestyle. You’ll have peace of mind knowing what time his contractors are due to arrive, ensuring no stranger ever enters your residence. No matter how small, unique, or complex your project is, Paul will take pride in performing top-quality work on it. Thinking about a bath or kitchen remodel? Let’s talk. Not sure whether your house needs painting or a new roof? We can look at it and help you decide. Time for new flooring? We’ve gotcha covered! And if you’re not satisfied with our work, our service, or our professionalism, just say so. At Expert Service, our goal is to exceed your expectations.

Business highlights

40 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Services we offer

Residential & commercial indoor & outdoor repairs, upgrades, handyman services, property maintenance, remodeling, painting, lighting, railings, flooring, appliance repair, door installation & repair, carpentry, windows, sheetrock, bath & kitchen, cabinets, counters, tile, concrete, ceiling, fixtures, stairs, decks & patios, fencing, roofing & insulation.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.697 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
11%
3
4%
2
5%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 26-50 of 97 reviews

STEVEN B.
10/2014
5.0
handyman service, plumbing
  + 0 more
It went well. Easy to set up. Office communicates well.
Description of Work: Installed faucet, supply lines, and shutoff valves.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Grant M.
10/2014
5.0
electrician, handyman service
  + 0 more
They said I was out of their service area.
Description of Work: I purchased the Big Deal $285 for 4 Hours of Handyman Service
Rating CategoryRating out of 5
Yes, I recommend this pro
$285

Donnie K.
09/2014
5.0
handyman service
  + -1 more
We used this service to decorate for my daughters wedding. They were very useful and courteous. They were able to hang decorations high on ceilings.
Description of Work: Wedding decorations

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Expert Service Inc
We enjoy every job we do. We like how each job and each customer is different. We especially enjoy helping people in life's landmark celebrations.

Margaret L.
09/2014
5.0
decks, doors, fencing, handyman service
  + 2 more
Very smoothly. Paul Carapetyan was good about letting me know the time and cost estimate and about scheduling. It turned out that I had to reschedule, and Josh was very accommodating. The front door handle and lock were old and malfunctioning - Josh installed new hardware and repaired the latching mechanism so that door shuts tightly. The safety gate at the top of the stairs had to be anchored into the wall and is quite secure. He additionally inspected the back deck and gave me recommendations for minor repairs that would eliminate the need to make larger replacements. The sliding glass door lock that I had wanted to install would not fit, but Josh again made recommendations for inexpensive solutions. I will definitely call Expert Services next time I need major repairs or handyman work.
Description of Work: Install permanent safety gate; replace front door hardware; repair front door latch

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from Expert Service Inc
We made one miscalculation by agreeing to install a lock on [member name removed] patio door. The margins for drilling the holes were close and despite Josh’s careful calculations, we broke the glass in [member name removed] patio door. We replaced the glass at our cost of course, and we appreciate [member name removed] accommodating us. It’s always nice to have a customer who understands the first rule of good service: it takes two to tango.

Sarah G.
09/2014
2.0
handyman service
  + -1 more
Paul asked me to email photos, which I did, then we set up an appointment for him to come see the house in person for a quote. He took more photographs, and said he would email me that week with an estimate. When I did not hear from him, I emailed the following Monday to let him know I was eager to begin the project, with no reply. I emailed again on Wednesday, to which he responded with an apology and that he would get back with me on a quote/start date the next day. Never heard back. He was very nice and professional in person, and I am very disappointed that my project was not a priority.
Description of Work: I had requested an estimate for a small home project - removal of a superficial wall between my kitchen and living room.

Rating CategoryRating out of 5
responsiveness
2.0


Response from Expert Service Inc
[member name removed] is correct that she and I went through the proper steps in discussing and estimating her project. She is correct that she asked us in early July when we could undertake the work and she is correct I said I would be back in touch. She is also correct that I was never in touch after this promise. We have a system for tracking projects as they make their way from initial call to completion--including a follow up call after the work is complete, and warranty work when needed. However our system failed us and [member name removed]. It's unfortunate that it takes the loss of a customer to move us to reexamine our system and make improvements. I can only apologize for wasting [member name removed] time.

NANCY M.
07/2014
5.0
decks, handyman service, roofing
  + 1 more
We like them a lot. He subcontracted that, he didn't do it himself. This guy rebuilt our decks and did some minor stuff inside. He is very professional. The people come when they are supposed to do. They do a good job. If anything I don't like they will come back and fix. The price is like everybody else. We would use this provider again in the future.
Description of Work: We used Expert Service for handyman services about a year ago. They put out a new roof and new deck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Jeff K.
04/2014
5.0
handyman service
  + -1 more
I was being sued by my neighbor for fence damage and I needed an estimate for the damages. I sent these guys a picture of the damage, and asked for an estimate, with the understanding that no work would actually be done. I just needed estimates for the court. Even though there was nothing to be gained by helping me, they still took time to look at the damage and send me a quote. I asked quite a few repairmen for an estimate, and most just ignored me. But they helped me out even when they had nothing to gain. I think that says a lot about someone.
Description of Work: Provided estimate for court case

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gregory R.
04/2014
5.0
remodeling, woodworking
  + 0 more
Everything went extremely well. The team of 2 was aware and responsive to even the smallest details, such as matching the damaged trim of the attic entrance.
Description of Work: Another AC company broke stairs to my attic and Expert Service repaired, replaced and installed new stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ada M.
03/2014
5.0
handyman service, lighting
  + 0 more
Technician was prompt and was professional. He took care of repair and now light works perfectly
Description of Work: Fixed Kitchen phosphorescent light and replaced a part.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Carol C.
02/2014
5.0
ceiling fans, electrician, handyman service
  + 1 more
Josh was terrific! All this work may seem like minutiae but it was wonderful getting so much completed in a relatively short amount of time. I will definitely use the provider again and it would be great if Josh could do the follow-up what is needed.
Description of Work: Hang Levelor shades on 3 windows; install drapery rods on 4; replace a broken electrical socket; 'fix' ceiling fan and show me what had been done incorrectly; tightened toilet base and caulked; put up wall hooks in the laundry room; installed and fixed smoke alarms; checked tub faucet for what is needed at a later time; and take a heavy glass table top out of the box and place it on the base.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol Ann D.
02/2014
5.0
house painters, handyman service, roofing, woodworking
  + 2 more
It went well . I couldn't be happier. He paid attention to details. He was very courteous and professional and on time. I will use expert service again and will recommend them to all my friends.
Description of Work: Josh put a new part on an outdoor leaky faucet. He replaced a part underneath the roof near the gutters that had not been finished out correctly by someone else. The wood had rotted. He matched the paint exactly. His work was perfection. The entry to my house looks lovely now. He put new wood over the under sink area and calked it tightly so nothing can get inside the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Barbara J.
01/2014
5.0
cabinet refacing, handyman service, woodworking
  + 1 more
Josh, the repairman, was very knowledgeable, good natured and efficient. He arrived precisely on time and fixed everything on a long and varied handyman list in three hours time. We were very pleased with his work.
Description of Work: Removed a broken keyboard drawer and installed a new one, changed out cabinet hinges in kitchen, repaired a hinge on master bathroom cabinet, replaced missing caulk in master bath shower, replaced two pickets in privacy fence and repaired faulty door latch on back door.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Timothy W.
10/2013
5.0
remodeling
  + -1 more
Excellent company! There was one moment of misunderstanding but Paul was very reasonable. They did a great job - exceeded my expectations.
Description of Work: After a hottub was removed, we needed that space to be repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Ada M.
10/2013
4.0
fencing
  + -1 more
The service itself was good, but I had made an appointment for the service on a day and they didn't show up. They did give me a discount for the inconvenience.
Description of Work: They were fixing a wooden gate on a privacy fence.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$470

Response from Expert Service Inc
Customer is correct we made a scheduling error on the day of our appointment. I don't think it's fair to say we "didn't show up.:" We rescheduled the appointment at her convenience and we made amends to make it clear we respect her time. In the end, we provided good quality work and service by meeting or exceeding her expectations, including arriving on time. I'm sorry she has decided she cannot use our services again. She gave us a B on price yet she approved the price before we did the work. Customer gave us a B for professionalism and a B for responsiveness, yet we answered every phone call she made, we returned all messages and we made good on our commitments. Most customers tell us they've never experienced our level of service.

Chad R.
10/2013
5.0
handyman service, interior painters
  + 0 more
This company does several things and we hired them to work on our sunroom roof that was leaking and to paint all of our interior doors. They believed the leak was due to gutters never having been cleaned by the previous owners and also some seams needed better sealing. They performed the services as requested. The painting turned out very well. It sometimes just takes a little paint to spruce things up.
Description of Work: Cleaned gutters, patched sunroom roof, painted interior doors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,285

Joan B.
04/2013
5.0
custom cabinets, handyman service
  + 0 more
He has done work for me over the years. I didn’t use him this time because I needed to go through a branded store to put in new cabinets and have them installed it; but he does a quality work. He is very reliable. His price is reasonable. He is very professional and personable. He has become a personal friend because I have used him over the years periodically.
Description of Work: I used Expert Service Inc for cabinet work in my other house. Paul Carapetyan is the owner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Del B.
03/2013
5.0
handyman service
  + -1 more
After reaching out via email, I received a response from Paul, the owner, within 24 hours. After a brief discussion of the repair work needed, he asked if I happened to have a photo of the area needing the repair. I sent a photo and was provided with a recommendation for repair and an estimate. After some discussion, I decided to move forward with a more costly option, and was provided with a revised estimate. The work was scheduled to begin the following Monday at 9 am. On Monday, I received a call from the repairman at 9:30 am, indicating there had been a miscommunication and he had been sent to the wrong job site but would be there within a half hour. He showed up soon thereafter and began work. He was not able to complete the repairs that day, as it became a "two man" job. We scheduled time later that week for him to return. Work was completed as agreed upon.
Description of Work: Removed and replaced rotted barge rafter on the exterior of the house; installed a pet door; replaced a deadbolt lock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$790

Laurel E.
01/2013
4.0
ceiling fans, electrician, handyman service, lighting
  + 2 more
After reading Angie's List reviews, we called Expert Services for help with an air leak in the microwave ventilation system. Neither the microwave nor the vent had a baffle. Josh installed the wall baffle and the leak has subsided. We'd ordered the interior baffle for the microwave itself, but he did not feel it was necessary to install it. The second visit was to replace light fixtures and begin exterior caulking. The third visit was to hang 2 fans and complete exterior caulking. The caulking remains unfinished because he was sick that day and needed to go home. We had to request itemized statements, and were surprised to find that there is a $40 charge to come to Sun City. Being new to SC, we did not realize we should've asked about extra travel fees. Josh is very personable and willing to satisfy his clients' needs..
Description of Work: Placed new baffle in exterior vent for microwave, installed 2 new ceiling fans with light kits and 4 light fixtures, and exterior caulking (unfinished).

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$1,250

Judith R.
11/2012
5.0
doors, remodeling, handyman service
  + 1 more
Paul Carapetian is the owner of this company and he has many excellent contractors working for him. I met him at a meeting of the remodelers' professional group here in Austin. He impressed me as ethical and intelligent. He certainly lived up to all my expectations. He completed this work over several years--one project at a time. Each job was done perfectly and within the cost estimate he gave me. He is cooperative and willing to work to solve any problems that come up. I recommend him highly.
Description of Work: Installed new French Doors in four rooms. Remodeled two bathrooms. Installed stone patio and swing with arbor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

Cynthia A.
10/2012
5.0
drywall, handyman service, plumbing
  + 1 more
We had a leaky shower and the source was hard to isolate. We'd had other plumbers/handymen services out to troubleshoot without success. Expert Service's representative was courteous, professional, thorough and, most importantly, successful in finding and fixing the problem. He spent a lot of time and care making sure he got it right. I'd definitely recommend them again.
Description of Work: Identify and fix leak from master bathroom shower. This involved removing and replacing drywall and baseboard, replacing faucet fixtures, caulking and re-stripping the shower stall enclosure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$685

Samuel O.
09/2012
5.0
electrician
  + -1 more
Overall, good experience. Spoke to Courtney, who did a good job getting back with me when I asked for a quote. Also, gave me her email address, so I could either take pictures so they had an idea what I was talking about before coming over if I felt that would be a better option for me. In any case, their electrician came by, called me back and gave me an estimate. We did feel that the quote was a little high and asked for a discount, which he did, though not much, but better than nothing! Anyway, in general, they did an excellent job, we liked them and will use them again in the future if we need to.
Description of Work: Expanded our office space and needed some electrical work done in one of the rooms for better lighting in the ceiling. It was also a fairly big space.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Natasha H.
08/2012
5.0
fencing, driveway gates, handyman service, woodworking
  + 2 more
Overall everything went very well. I found this contractor on Angie's list, and emailed my request. Got a prompt and clear response back. The handyman came out a few days later - he came by 10 minutes earlier, was very polite and did a great job in a timely manner. I would definitely use their services in the future.
Description of Work: I had the following services performed:- replacing a piece of rotted wood on the exterior of the house- installing a dishwasher- fixing a water filter leak- replacing parts of the fence- fixing the fence gate (it didn't close properly)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Valerie C.
07/2012
5.0
handyman service, plumbing, woodworking
  + 1 more
All of the work was carried out by Josh. He was excellent. He arrived promptly (on several visits) worked efficiently and thoughtfully. He discussed any potential problems or options in advance, and came up with good solutions to resolve a couple of minor issues (like how to hang a drying rack from the ceiling) He was friendly and reliable to have carrying out this work.
Description of Work: general handyman tasks- mainly carpentry and plumbing related.Mend broken rail in closet repair broken and loose hooks install safety grab rails in several bathrooms change out batteries and air filters install ceiling hung drying rack in laundry room

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Sarah S.
06/2012
4.0
handyman service
  + -1 more
While I had our garden hose attached to the outdoor faucet, the faucet broke and would not completely turn off. Thankfully the hose was connected and we could contain the problem until the handyman arrived. I normally do this type of work myself but I couldn't afford the time, so I had my wife setup the appointment. Positives: The fellow who arrived was very polite and professional. He fixed the faucet in a timely manner. Negatives: He charged me an hourly rate which was fine, however, the hourly rate was $95. That is part my fault for not having my wife first get a quote. He also replaced the faucet with a boiler release valve (without telling me first) and justified it by explaining that it will last longer because the moving parts don't turn as much. I can appreciate that and it's not a major issue, but he should have told me beforehand. So overall it was a decent experience, I only wish 1) it didn't cost as much as it did and 2) I was talked to beforehand about what was going back on the faucet.
Description of Work: An outdoor faucet was broken and wouldn't turn off. The handyman replaced the faucet.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Expert Service Inc
We regret that this customer is not 110% satisfied with our work. We are proud of how we handle new customers and we believe our service is unmatched. We provided a quote on the phone to the customer’s wife when she called. We were on the job that very same day. The complaints we hear about the competition: you can’t find a live person on the phone; they don’t call you back; if they arrive, they arrive late; and the costs are unreasonable. This customer received courteous, same day service and a part upgrade within hours of his wife’s calling us.

Stacy S.
06/2012
5.0
doors, handyman service
  + 0 more
Excellent. They were so nice, and Paul the owner called me back and discussed the options, time frame, etc. And during the conversation he asked several questions which lead him to explain that my door knob/lock had been damaged due to more than likely a potential break in, which made sense since we had our tv stolen from our outdoor patio the same week. The repair man was right on time, very nice, did what he could to repair but had to be replaced. Excellent company!
Description of Work: My front door knob and mechanism and lock were damaged and not working properly. They tried to repair it first, but ended up having to replace the door knob.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Contact information

1308 E 51st St, Austin, TX 78723

www.expertservice.biz

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Handyman Services,
Electrical,
Finished Carpentry and Woodworking,
General Remodeling,
Plumbing,
Exterior Painting,
Drywall,
Doors,
Lighting,
Fencing,
Interior Painting,
Ceiling Fans

FAQ

Expert Service Inc is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

Expert Service Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Expert Service Inc does not offer free project estimates.
No, Expert Service Inc does not offer eco-friendly accreditations.
No, Expert Service Inc does not offer a senior discount.
Yes, Expert Service Inc offers emergency services.
Yes, Expert Service Inc offers warranties.
Expert Service Inc offers the following services: Residential & commercial indoor & outdoor repairs, upgrades, handyman services, property maintenance, remodeling, painting, lighting, railings, flooring, appliance repair, door installation & repair, carpentry, windows, sheetrock, bath & kitchen, cabinets, counters, tile, concrete, ceiling, fixtures, stairs, decks & patios, fencing, roofing & insulation.

Contact information

1308 E 51st St, Austin, TX 78723

www.expertservice.biz

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed