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Expert Appliance Repair

Appliance Repair, Appliance Repair - Small

About us

Expert Appliance Repair is a service company with Quality and Integrity as the cornerstones of its business model. Our Call Out and Diagnostic Fee is $49.00 and the fee does apply to the repair. We keep our overhead low so we can bring you affordable repairs.

Business highlights

16 years of trusted experience

Services we offer

Appliance Repair, washers, dryers, dishwashers, ovens, stoves, ranges, microwaves, refrigerators, garbage disposals, cooktops.

Services we don't offer

A/C Units, Waterheaters.

Amenities

Senior Discount

$10.00



Accepted payment methods

Check

Reviews

5.019 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Showing 1-19 of 19 reviews

Celia H.
01/2016
5.0
appliance repair
  + -1 more
He was really creative in figuring out how to rearrange the vent without crushing it which gave us the extra room to move the washer back.
Description of Work: He moved the dryer vent so we could move the washer back closer to the wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Vic H.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: I had 2 broken switches on my electric stovetop due to my stepping on them during a ceiling replacement. | |Mike was very prompt, actually a little early, and fixed one of the switches. The other needed replacement. After checking the model number he ordered the switch and brought back a new one within 20 minutes. | |Mike is very professional, very courteous, and a real nice guy to work with. I highly recommend him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Janie S.
11/2014
5.0
appliance repair
  + -1 more
Mike was here for close to an hour diagnosing the problem. He then called to see about the availability of replacement parts. It turns out that the new parts would be outrageously expensive so we will have to replace the microwave. Since he could not fix it, Mike said there was no charge. We felt bad about that because he had been here for so long, but he refused payment. If I could give Expert Appliance Repair an A+++, I would. We will definitely be calling Mike back when the next appliance breaks--which will probably be sooner rather than later.
Description of Work: We called Expert Appliance Repair to see if our over-the-range microwave could be fixed. Even though it was eight years old, we didn't want to replace it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alicia B.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: He was not able to do the work for me because it was a complicated micro/hood range. However, he was extremely punctual and honest about the work. He apologized for wasting my time and not being able to do the work for me.

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

Rena M.
06/2014
5.0
appliance repair
  + -1 more
They were prompt, reliable and knew what they were doing.
Description of Work: I used Expert Appliance Repair for large appliance repair services. They repaired a washer but it was dead.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Anthony A.
10/2013
5.0
appliance repair
  + -1 more
Came out early (called beforehand), quickly assess compressor was broken on large fridge. He did not charge for the visit since he does not fix compressors. Have had him out to fix a noise issue before, and he has been quick, inexpensive and very personable. Would recommend him to anyone in a heartbeat, good to have help you trust.
Description of Work: Broken refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

GAIL H.
08/2013
5.0
appliance repair
  + -1 more
On all his visits, Mike was on time, gave me complete details of what he was doing, and what was wrong. Ordered the lid switch and came back the following week, charged for a service call and the part $110.30 Because I had mentioned to him it was also not spinning out sometimes he tried to recreate the problem with no success. When he came in July he was pretty sure it was the clutch but had to take the whole machine apart to get to it so we scheduled it for July 25th. He was there at 7:30 a.m. as agreed, showed me what he was doing and it was fixed within 1.5 hours. He cleaned up and was very careful with turning the machine over. He did not charge me for the service call because of the first visit, just the part - which I thought was really fair for him to do that. I would definitely recommend him and use him again.
Description of Work: He replaced the clutch on my washing machine. He had come in June because the washer would not start the cycles so he replaced the lid switch. It had just started another problem of not spinning out but we couldn't reproduce it until July.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Rosemary M.
07/2013
5.0
appliance repair
  + -1 more
Mike showed up quickly and was actually able to diagnose the problem over the phone, so he was prepared when he arrived to fix it. Cleaned up after himself. Great job!
Description of Work: Fixed my dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

maxine B.
04/2013
5.0
appliance repair
  + -1 more
Mike was able to work with my schedule and came out to diagnose the problem and give me an estimate and check for parts availability. We set up a time to do the work. Once he installed the pump he found that a belt needed replacing as well and obtained that and installed it the same day. He also spent time to answer questions about strange happenings with my refrigerator. He was prompt, informative and easy to work with. I would definitely use him again and recommend him.
Description of Work: My washing machine was not emptying properly. The pump needed replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Pratima K.
04/2013
5.0
appliance repair
  + -1 more
He was very professional, ordered the parts and was prompt to come back and repair the dishwasher.
Description of Work: Mike helped us with our dishwasher since the dishes were not being cleaned properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114

Arlene M.
02/2013
5.0
appliance repair
  + -1 more
Overall it went very well.
Description of Work: Came to my home to determine if my clothes dryer could be repaired, was no longer heating up. Advised me that the problem was lint in the vent and that the fryer was fine. Advised me to hire a chimney sweep.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Kye J.
12/2012
5.0
appliance repair
  + -1 more
He arrived to fix the microwave that was running but not heating food. He explained the process as he worked on the microwave, including the list of potential problems and approximate costs. It turned out that the broken part was the most expensive scenario and he provided an estimate and discussed the option of fixing vs. purchasing a new unit. We opted for the repair which he did on site, having the needed part in his van. I asked him if he had time to look at our washing machine that wasn't filling properly and he agreed. Again he discussed possibly problems and quickly identified the issue. He fixed this on site, again having the needed part in his van. I was very pleased with his service, knowledge, professionalism and prices.
Description of Work: Evaluated and fixed broken microwave. Evaluated and fixed washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Jason S.
10/2012
5.0
small appliance repair
  + -1 more
Had a dishwasher that just wasn't cleaning well. Called him on Saturday and he was booked and even offerred up a competitor to come on Saturday but I decided to wait till Monday. He showed up 15 minutes early. He took apart my dishwasher and found that it was all clogged, spent 1 hr cleaning everything and offerred up advise so it won't happen again. He was extremly knowledgable, friendly and professional. Mike is one of those rare old school guys who simply does a great job and let's his references speak for themselves. Would hire him in an instant if needed again.
Description of Work: - Diagnosed dishwasher that wasn't cleaning properly, - Dismanteled dishwasher and cleaned out screens, pumps, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Dan C.
09/2012
5.0
appliance repair
  + -1 more
First I did some research online and assumed the thermostat needed to be replaced.I called Mike to see what it would cost to get this replaced. He gave me the option to buy the part online or have him get it. The part was only slightly higher if he bought it so I went with him. He arrived at the house early and verified that the thermostat was the issue. Everything went great and now the oven works to the satisfaction of my tenants. It is hard to find reliable repair contractors, but Mike is somebody you can rely on. I will call on him again if I need appliances repaired. I did give him a B for responsiveness only because it seems the best way to get a hold of him is by phone. I believe he only checks his email at night.
Description of Work: My oven was overheating by 27 degrees. The oven needed to be repaired at a rental home I own. My tenants were complaining about the oven burning there food. I knew the oven would run hot and never bothered into looking it up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$170

Janet K.
06/2012
5.0
appliance repair
  + -1 more
would definetlyh use him again. I
Description of Work: This required two visits. my washer needed a new pump. Mike diagnosed the problem, order pump and installed it. He was courto us and effcient and pleassant to deal with. I would definetly use him again.Janet Knapik

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Gregg F.
06/2012
5.0
appliance repair, small appliance repair
  + 0 more
It went good. He was excellent.
Description of Work: He repaired my dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Greg H.
01/2012
5.0
appliance repair
  + -1 more
Mike showed up right on time and was very professional and friendly. He ran several diagnostic tests and determined my dryer would need a new motor. He quoted me a very fair repair price but also agreed with me that it made more sense to just buy a new dryer. Mike was also kind enough to let me pick his brain a bit about appliances in general and his feelings on the different models.
Description of Work: Diagnosed my clothes dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Susan F.
09/2011
5.0
appliance repair
  + -1 more
He came right out and diagnosed the problem. It took him a few days to get all of the parts needed (it was a holiday weekend), but he was very responsive and nice. He fixed the problem and after a couple of trips to the house, still came in under what we expected to pay. He even fixed a separate problem that we were having with the fridge door. He was there before he said he would be and went above and beyond to get our fridge fixed. I would definitely recommend him and would use him again!
Description of Work: My freezer was way too cold and my fridge was not cooling, so I called Mike at Expert Appliance Repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Jessalyn T.
08/2011
5.0
appliance repair
  + -1 more
Mike was super friendly and on time to the minute!! He looked at a few other appliances, not originally a part of the service call, while he was trouble shooting my dishwasher so he could give me quotes and opinions while he was in my home. I appreciated that he didn't just stand around waiting for the thing to run and instead took the opportunity to address any other problems I was having. He explained the problems, showed me the broken parts and was generally very helpful. Knock on wood, hopefully the rest of the appliances will be on their best behavior, but if not we will definitely call Mike.
Description of Work: My dishwasher was making a burning smell so I had Mike come out to take a look. He asked the requisite questions, dismanteled the thing and found shards of a plate a broke a few months back somewhere down in the bowels of the beast. He explained that the shards had broken the chopper (mini disposal down in the bottom of the dishwasher) and that was most likely the cause. Sure enough, after replacing the part and running the washer a few times...smell gone. He did notice that my machine was making loud noises and warned me that it might be on it's last leg. He gave me my options and costs so that I could be informed going forward.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

    Contact information

    13021 Dessau Rd #209 Lot 209, Austin, TX 78754


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Repair - Small

    FAQ

    Expert Appliance Repair is currently rated 5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 12:00 PM

    Expert Appliance Repair accepts the following forms of payment: Check
    No, Expert Appliance Repair does not offer free project estimates.
    No, Expert Appliance Repair does not offer eco-friendly accreditations.
    No, Expert Appliance Repair does not offer a senior discount.
    No, Expert Appliance Repair does not offer emergency services.
    No, Expert Appliance Repair does not offer warranties.
    Expert Appliance Repair offers the following services: Appliance Repair, washers, dryers, dishwashers, ovens, stoves, ranges, microwaves, refrigerators, garbage disposals, cooktops.
    A/C Units, Waterheaters.

    Contact information

    13021 Dessau Rd #209 Lot 209, Austin, TX 78754


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM