DUHON ELECTRIC LLC

They were a no-show. I had an appointment for 9:30 in the morning. No one from Duhon Electric showed up, or even called or emailed to let me know they had to cancel. They also did not respond to voice mails or texts asking if they were running late. I have used Duhon in the past and they did a good job, even though they were frustratingly hard to get ahold of to schedule service. This time, they were still hard to get ahold of, and then didn't even show up for the service appointment, leaving me to scramble to find another electrician at the last minute. This is highly unprofessional and I certainly can't recommend them.

Since the damage exceeded my insurance deductible, I called State Farm and made a claim. When the Insurance Adjuster called and made an appointment to come assess the damage, I let William Duhon know. William came to the house while the Adjuster was there and started the repair after the Adjuster finished around 1 pm. William's repairs brought my electrical service entrance up to current local codes. As he was getting close to finishing the job, he called for a city inspector to come out. The inspector came promptly. The job passed inspection. The inspector called for a service reconnect and by 5:30 pm our home once again had power. Total cost $3386 including permit and inspection. William and his assistant did an outstanding job. Duhon Electric is the company that I will depend upon for all my future electrician service.

We did a quick walk-through of the work to be done at the beginning of the day to make sure we were on the same page. Damien and his apprentice did the work quickly, efficiently, and with minimal disruption to our family. The work was done exactly as I wanted, and Damien even added a photocell to the Christmas light outlets so that I wouldn't have to use a separate plug-in timer. They thoroughly cleaned up after themselves when they were done as well. The mini-split HVAC went in today without a hitch! Overall, I'm incredibly pleased with the work Damien and his team did! It was a little tough to get on their busy calendar, but it was worth the wait to have the job done perfectly. I'll absolutely be hiring Duhon Electric again if I need work done in the future!

Great, William did a really neat and tidy job. He seemed like a down to earth kind of guy too. I will definitely use him again should the need arise.

We were given a window of time when someone was supposed to come by. No one came or even called. We got a call the following day to reschedule but we had no availability that week. I reached out again the following week and while I was calling I got a text from the same number saying they were on a call but would call me back. An hour goes by and I still never heard anything. There were a few other back and forth phone calls and emails, basically this company seems disorganized and we are moving forward. It's been three weeks and still no progress.

Helpful. Texted when he was on his way.

It did not. I called as well as sent a message through the provider's website. After several days I've gotten no response.

He resolved exactly what I needed, and the job was done well.

I simply wanted lights to be installed to my kitchen.simple job! Punch holes into the ceiling and install the new lights. The day before the appointment made, i called to add a simple job (moving an outlet) and go thru what was going to be done. After going thru the job details, he began to explain he forgot to explain its more of a job and should of made this appointment time in the morning to give more time...all that he would be doing is the job i just added on and then giving me an estimate for the kitchen lights! After trying to get a appointment with in late November, early December and him changing the dates. I refuse to give him this job, he clearly doesnt want it nor deserves. Such disappointment,and was unprofessional. Update: William called me in reaction to this review and was trying to explain why things happened the way it did. Im still in disagreement with the ways things went, From my understanding and point of view the job was quiet simple and had exchanged several emails and a few phones calls explaining what i wanted. He was not comfortable doing the job on the spot with out and estimate, which i can understand. The frustrating thing was that it was not explained that we would only be doing just an estimate. So after finally getting an appointment and then hearing he wouldnt be able to do the job that day,i was done trying to work with him on communication and time. I wanted the job done month ago and it wasnt gonna happen with him.

I had been back and forth trying to understand what was going wrong with my garbage disposal. He explicitly wanted to make sure I avoid an unnecessary service call and proceeded to take me through some tests. Between his guidance over the phone and my past attempts to fix things, he was able to diagnose my problem and avoid a service call. It was as if he was a very good customer service tech for my house. For me, this shows high integrity and felt it warranted mention as a good review.

They were exactly what we were looking for. I was a t work when they did the job but it was good.

Lost electric service during the thunderstorm Monday night. Austin Energy restored power to the neighborhood late Tuesday afternoon, but the main AC breaker in my electrical panel was in the off position and would not switch into the on position. I did my research on Angie's List and selected Duhon Electric. I called Duhon early Wednesday morning and left a voice message. William returned my call, and I explained the situation. He said that the main breaker probably failed and requested that I take a photo of it so that he could determine whether he could get a replacement. I took a photo of it and emailed it to him. He called back and told me that he could get the part and would be able to come to my house in the late afternoon and replace the part. He arrived at 5 pm, replaced the breaker, tightened down all screws on the wiring in the panel and tested the connections. My power was back on. He did an excellent job, and I will use Duhon Electric for any future electrical work.

I asked Mr. Duhon to check my breaker for a bathroom that had a problem with the lights flickering & going out. He arrived as scheduled; initial testing did not show a defective breaker & light came back on. He charged only a reduced service call fee. Light failed again later that day. Mr. Duhon returned the next afternoon, installed new breaker and installed a new light fixture that I had purchased. Light works now. Duhon charged only for the cost of the breaker that he bought, not for the return service call. Service was prompt, professional and very reasonable. I will definitely call him again.

I called Duhon Electric about 10:00 a.m. and was told they might not be able to work me in that day because they were booked. However, within about an hour they called back and said they could make the service call immediately. When the electrician arrived - one of the Duhon brothers - he quickly figured out that the entire circuit was dead because a single wire was loose in one of my outlets. He reconnected the wire and was done within minutes. I will definitely use Duhon again if need arises.

The job went great. I have no complaints. I met William, we discussed the scope of the job, he sent me an estimate, we continued discussing the job, and he came out and finished the job very quickly. William and his brother are very busy, I think, but it was worth the wait for quality work. I'd definitely use them again.

Contacted Duhon on the coldest day in Austin in several years to deal with a repeatedly thrown master breaker over several days. Just one circuit appeared to cause the problem so I was unsure what the cause was as that particular circuit did not throw it's breaker but instead threw the main breaker. Knew electrical providers would be busy with heating outages so was happy when Duhon got back to me. Talked through the problem on the phone and answered several questions. Sent photos of circuit breaker box to Duhon by text message. This info was combined to lead the technician to purchase the right part (which was no longer stocked everywhere) and come out to fix my problem. Nice guy, well dressed, with the right tools, showed up and ran some tests to confirm his diagnosis. Having confirmed the problem, he installed the fix, confirmed the fix by test and was shortly on his way. The cost for the part and the service seemed reasonable to me. I wanted someone who: -Could troubleshoot, -Comes prepared with the parts and tools for the job, -Verifies the problem with test procedures, -Only then, fixes the problem, and, finally, -Verifies the fix. I got that with Duhon and I am happy to, finally, have found an electrician to put in my book of trusted providers.

William was first professional, knowledgeable and friendly. Was second choice. Got a lower bid for same job.Even though we did not use them, I still would give them an "A". Would still call in the future.

I called in the afternoon. He did some troubleshooting on the phone and arrived timely the following day. Very pleasant and professional.

They did an awesome job. They were in an out quickly and did a great job with the high and sloping ceilings. We always trust them to do a good job and they charge a reasonable price.

This provider is a little pricey, but definitely worth it. He clearly knows what he is doing, and is willing to answer any questions patiently and respectfully. He does very high quality work, using the best parts and installation techniques. My only complaint is that they are so busy, it takes forever to schedule the service. For example, the work in the garage I had to wait about 2 weeks for a quote and another 2 weeks for the installation. I had a similar experience with the pool. So, I would use them again, but not if I was in a hurry.

Called for an appointment. The person I spoke with stated that someone would have to call me back. Never received a phone call. Obviously not interested in doing business with me.

They always do a good job. They are good about completing the work and charging the exact price they quoted. Sometimes they have even charged less than their estimate. They also did the work for much less than another estimate I received.

After cleaning out the garage and installing storage cabinets, it was time to get the cars inside. But, manual garage doors are the pits. So, I had just had garage door openers installed, but garage door company did not mess with the electric connection. Instead, they used a series of extension cords hanging about the garage to connect to the closest outlet. It looked pretty bad. Duhon Electric came on time, analyzed the situation in the garage...could not go beyond ceiling because of upstairs room, so instead, the electrician installed a new outlet high up on one wall and neatly attached extension cord wires across ceiling to openers. The process took less than two hours and the end result was satisfactory. The electrician used the existing extension cords which were bright orange and longer than needed...but looped the excess wire neatly (as they do on traffic signals). I would have preferred to have a less colorful wire connection, but I did not specify this at the beginning of the job. It has been nearly 3 years since the work and the openers work perfectly well and I have a neat garage for our 2 cars.

It turns out that another service company had accidently cut an electric line when they were putting in the HVAC system in our attic. Duhon Electric came out and laid it out plain and simple what they believe happened. They did not add any unneeded materials to the work, so I basically paid for their time to put everything back together. It did not take them more than 30 minutes, so the $95 came out to be a little on the high side in my opinion, but it was overall worth it for my piece of mind. He arrived on time and was very professional.

Visit was on-time, work was done efficiently, and the electrician was friendly and asked good questions about what we wanted to have done.