DOUGLAS FOUNDATION REPAIR

I had used another company before them and work and recommendations were not done properly. Douglas however was excellent. They were very thorough and took time to review my situation. I would highly recommend them and I would definitely hire them again.

they did the job they were hired to do in one day

In a word, the experience was uneventful, which is the highest praise possible. The appraiser arrived on time, was knowledgeable, and gave me a quote before leaving. The scheduling was simple and straightforward. The work was planned for 2-3 weeks out. The office called and asked if they could come a week earlier than planned, which was great for us. The work was completed as requested. The site was left clean and tidy. I am very happy with this company.

The company didn't feel my erosion issue constituted their time to bother with me. I find it interesting that they would take the customers word on the issue since they are supposed to be the experts. I would have been glad to pay a service fee because I fwas looking for guidance and trusted them. Now I'd be afraid to use them for fear their quality and integrity have been replaced by being dollar driven. So disappointing.

Sorry it's taken so long to get this review done. The work was done on 9/15/14. The workers showed up on time and did a good job. I had several doors that were not closing correctly and all were corrected and still open and close as they should. Unfortunately I was at home recovering from foot surgery while the work was being done and do not recommend you be in the house while the work is done. A couple of times I thought the cabinets would come off the wall but all was fine (the kitchen area really had to be raised, I think 2"). Also these guys are not gardeners, they are house levelers and do a good job with that. If you have shrubbery or plants where they will be digging you want to keep, it is best you remove them and repot them temporarily, the put them back yourself. If I had not been recovering from foot surgery I would have done that as I lost a small shrub and rose bush. But in all fairness as I said they are not gardeners and the rose bush was old. There also was A LOT of dirt leftover that comes from under the house, so make plans on what to do with it before they start. I didn't realize it would be so much and they were trying to finish up and leave so I had them spread it out over part my lawn thinking the grass would grow back there. It has not and I need to resod the area. I had another area that is lower and water gathering when it rains, so I should have had them put it there. Hindsight. Overall I do give them an A, am pleased with work, and will use them again on another property I have that needs leveled.

It went great. The contractor was not only on time, but early. For just inspecting my home and not charging anything for the service, he was extremely helpful. He made measurements of the home in various places, inspected the damage in the room and came to the conclusion that while there was flooding damage there was no evidence of foundation damage as well. Very friendly and courteous throughout the entire process. I'd consider Douglas Foundation for any problems I might have in the future.

Everything went well. They installed piers about half the perimeter of the house. One disapointment I had was that in order to install the piers they had to break through the concrete, and the new concrete they fill the holes with doesn't match the existing concrete and it's a bit messy around the edges.

The service went good, they were real good. I wasn't there, because it was at my daughter's house, but the workers were good. We had no complaints. They did a few little extra things like patched the cement in the walk way, and it wasn't their job, but they said they would. They were prompt every day. I would recommend them, and my daughter has also already recommended them.

Everything about the service provided by Douglas Foundation was excellent, from the initial inspection and evaluation, to the final engineer's report once the work was completed.

They did interior repairs to my foundation. They were professional and clean. We had a lot of rain before so the place was muddy. They were on time at 8 every morning.

Our experience with them was excellent. They were very professional, and quick to respond in coming out and solving the foundation problems. They were definitely the most professional out of the 3 companies that we had out. They were absolutely excellent with responsiveness. We would highly recommend them and would absolutely use them again in the future.

We used Douglas Foundation for a foundation repair estimate. We ended up using a different company for the actual repair simply for name recognition so that when we sell our house the transferrable warranty will appeal to more buyers. I was very pleased with Douglas' service. He was on time and very thorough in his estimation process. He was also recommended as a great provider by the Structural Engineer that we used for an unbiased consultation on our foundation. I would recommend Douglas Foundation based on their friendliness and professionalism.

The foundation failed the city inspection. The work they did was great. They used a ton of wood and installed several concrete piers. Unfortunately I am going to need to hire an additional foundation repair company to finish the repair so that the house is stable and habitable. The part that really irked me was that it was obvious to me from the beginning that the repair would not be sufficient to make the house stable. I had an engineer and an architect review it to confirm that my suspicions were right. I was not surprised that it failed inspection. Yes they "technically" did what the contract stated. It was totally MY fault for not specifying -- "repair enough to use the house" in the contract. It was also my fault for not knowing that what they were proposing would not repair the foundation enough to use the house. I have contacted them on and off for weeks. Once I get a more thorough report from an independent engineer, I expect to file a more formal grievance on the work. It was also very odd that the person I talked with and who was "managing" the work, was never there when I stopped by.

Chris was great! On time, called ahead, informative, and clearly honest. After assessing the condition of my current foundation and hearing my questions and concerns, it turned out I didn't really need a full, or even partial repair. As it turned out I just need some better water diversion, away from the house, in a particular place. Anyway, it was a pleasure to deal with someone who was honest and wasn't just trying to sell me something. Hat's off! If you need foundation work I'd definitely start off talking to these guys!

They were very conscientious about all of the measurements and things they had to do beforehand to be able to give me an accurate quote. They were very good about doing all the things they promised. They were professional. They started as soon as they got here and they worked diligently the whole time they were here. I was very pleased with how they approached the work and how they did it and how they cleaned up. I would absolutely use them again.

The team was flexible with scheduling as I travel a lot for work. As you can imagine, given the scope of work involved, I wanted to be present as much as possible. They accomodated as well as they could and had crews working on days that normally didn't, which I certainly appreciated. The process of watching your house be lifted is nerve racking and very neat all at the same time. They jack up the house using hydraulic jacks simultaneously, you can literally feel the house moving. Aside from the roller coaster ride, the team was professional and knew what they were doing. It is extremely dirty, hard work and these guys earn it. My house was a disaster zone for a week, but it had to be done. Now for the not so good: Once they completed the lift, they leave a couple of the holes exposed around the foundation until the plumber can do the hydrostatic test (to make sure there weren't any pipes broken with the house moving up and down). They do this to mitigate some of the expense should there be a leak. Caught a break, no leaks, good news. Only downside was that no one came back out to fill the left over holes, was actually forgotten about (keep in mind, they have a lot of projects going on so not a huge deal, holes were covered up with plywood). They immediately sent a crew to patch the remaining holes, which was great. The downside, I was not there to oversee this portion of the work. Needless to say, they filled some of the holes with the concrete that was busted up from the backporch/inside foundation. Thus, there are rocks and big chunks of concrete thrown into holes that were previously filled with only dirt. Compared to the rest of the work they did, this was really sloppy and almost an afterthought (rush and get it done so they could put their folks back on other jobs). Overall, I am pleased with the work they did, their guys were professional and busted their butts, only thing is the final patching that disappointed. I'm not sure how this would compare to other companies, but just make sure you are there to oversee the final steps.

I had a very pleasant experience with them. They actually told me that the work was not even worth doing so they never finished up with the quoting process. They just gave me an advice which I did. They were very honest and very nice.

One of my rental properties has some gaps between the ceiling and walls. I was very worried. Gary from Douglas Foundation came and did the measurement. He told us the shift is very minor. He recommend to install gutters and measure again next year. The evaluation is free too! Very knowledgeable and honest. I trust them and installed the gutter as he recommended. Will definitely give them a call if there is any foundation issue.

The seller agreed to pay the cost when I bought the house. It was really top quality work. I did a lot of research. They showed up when they said they would and they did the work in the amount of time they said it would take. It was about a week's job. They cleaned up after themselves. It was a big job. I didn't have any complaints. The pricing was comparable to anybody else doing the same amount of work but that was not what I based my decision on.

Darrel Montgomery came out to the house to meet with me. According to the measurements Darrel took, no foundation repairs are needed at this time. Darrel was extremely professional and took time to answer some of my questions. He suggested that I have them come back out to take readings again within a year. I was not charged for the service, and was not pressured to make any unneeded repairs.

They were really nice and professional.

Very professional and helpful.

This was one of my more frustrating experiences with contractors... and an expensive lesson to me. Here's why: 1) After site evaluation the service providor, I was told that no additional piering was needed and leveling could be done with existing piering. This turned out not to be the case and leveling crew only brought materials for 1 pier pair ... more were obviously needed. If this material was needed for the job, why wasn't it brought with the crew and why wasn't I told up front it would be needed. 2) Paid for whole house area to leveled but lifting work was only done on problem areas and even this was cut short because lift supervisor and measuring equiptment was needed at another job. 3) I waited a month for a schedule date that I could be off work and present for the work (this was requested by the company) and crew was available. Bad weather earlier in the week forced my date onto a Saturday that was obviously overbooked... and I paid for it with lack of attention to my job. 4) Got caught in a round of finger pointing. Lift supervisor implied the evaluator did not properly evaluate what was needed to be successful. Overall supervisor (whom I talked to on phone on day of job) did a great job explaining why they could not be successful leveling my house and how the lift supervisor had to leave for another job. With enough separation between the evaluator, the overall supervisor, the lift supevisor and the crew lead (who spoke no english), there was plenty of plausible deniability and rationale why the job was completed but my house is not leveled. The Bottom Line is I am out about $3K to an outfit that took on a job without identifying to me or themselves what it would take to have a successful outcome. It was not a professional transaction. Do hire an engineer. Don't depend on this service provider to evaluate and design a plan to successfully level your house by themselves.

Everything went according to schedule, with the exception of a couple of rain events getting in the way. Basically they dug about 2'X2' holes down to the bottom of the perimeter beam. This was done at roughly an 8' space around the outside of the house. After the holes were dug, steel pipes were pushed in using a hydraulic jack between the bottom edge of the perimeter beam, and the top of the pipe. The pipes were in one-foot lengths that would stack on top of each other to the required depth. Some went as deep as 31', the shallowest was ~ 25'. All of this was followed by a small amount of lifting on the lowest edge of the house, and then some cleanup work. I was really impressed with the work crews. They conducted themselves very well, and were all very courteous. The amount of residual mess was surprisingly very small, considering the huge volume of dirt that was dug up for each hole. When the holes are re-filled, the dirt does not pack completely back into place, so there will be about 1 wheelbarrow-full for each hole dug that is left over. You can choose to keep this dirt, or they will haul it away. I chose to keep mine, and they put the dirt where I directed out in the yard. We did lose a couple of shrubs that were in the way and had to be temporarily re-located during the digging process. We also had to call them back out after it had rained, as the dirt in a few of the holes had settled. They came out in a week or so and topped-off all the low spots. Thus far the house is holding up well. There was no added interior damage caused by the foundation repair. The door still works well, and everything appears to be in a "steady state". Hopefully the same will be true after the upcoming summer.

My elderly Aunt had foundation work done on her home a year ago, and I found that she paid an exorbitant amount and I feared the work was very poor, to not completed, creating the need to find out what work really happened. The inspection performed by the representative from Douglas Foundation arrived on time, inspected the home foundation, graded the previous work done, and offered sound comments and suggestions. The representative was knowledgeable and helpful. At least the previous work was performed satisfactorily enough so the house is in no danger.