Discount Fence USA

AVOID THIS COMPANY! Lacks skilled labor to install railings. -Required replacement of 80% of initial install. -Posts had offset anchors w/ only 2 lag screws/plate. Screws and posts RUSTED SAME DAY. All anchors had to be replaced. -RUST DAMAGE all over our existing deck and concrete patio from discarded metal shavings. -PAINT OVERSPRAY DAMAGE. -DEEP SCRATCHES AND GOUGES in our existing deck from dragging and dropping railing. 30+ deck boards ruined. -NO COMMUNICATION for wks. Over 30 emails and dozens of calls and on-site mtgs. *They offered to replace damaged deck boards but only if we signed a RELEASE OF LIABILITY/WORKMANSHIP! *They offered to pay for and deliver new deck boards but we would STILL HAVE TO PAY FOR SOMEONE ELSE TO INSTALL. *Eventually their Sales Director claimed that we could not prove that they caused the damage to our existing deck and patio. Contrary to their worry free promise, Discount Fence DOES NOT DELIVER GREAT QUALITY and DOES NOT PROVIDE GREAT SERVICE!

Highly recommend using Discount Fence! Roy was amazing- he is very professional and gave us some great advise. We wanted a fence that would keep our dog in the yard while still allowing us to watch the deer. Installation took one day, and Roy's team left no mess. Beyond happy with the quality and aesthetic of this fence!

I hired this company to repair the gate to my wrought iron fence. I specifically asked them to call me before they came out so I could explain what I needed. They did not call me. They showed up and partially repaired my gate when I was not at home. I still am not able to properly lock the gate. If I had been there, I would have pointed that out to them. I am not confrontational so I paid them, but I will not use them again.

Brian was responsive at first, then less and less so. I kept having to reach out to him to coordinate details. It was like pulling teeth. Then he didn’t respond at all on the Friday before Monday, the day we agreed the work would start. Very disappointing.

EXCELLENT... My team, wife and I have been in Real Estate for 21+ years. Recently, we reached out to 5 fence companies for quotes on our home. Discount Fence won the bid and installed outstanding quality fencing at a very affordable price. Since then, we have referred them to 5 of our clients and the feedback from all of them has been 5 STAR! Highly Recommend them! -Team Fogarty, Lakeway, Austin, Texas

They could not be bothered to show up for an estimate. No measurements taken so over the phone estimate was wrong.

acted like they were above doing small type fence repair

Lots of room for improvement. There was lot of communication issues from the get go. I had to call each time during the process to get schedules etc. As a customer who is paying $1200 (half of it upfront) one would expect the company to be more responsible in their communication. We needed a fence installed for overall protection but especially something that would keep snakes away as our house backs into the green belt. Well, the company guys came and installed "a fence". There was no communication on what the fence material would be except the fact that its called a "snake fence" because it has very small openings to prevent the snakes from getting through it. I was repeatedly told that it will only deter snakes and is not a 100% guarantee and that the snakes could still jump over. I totally get that disclaimers are needed for any job but the repetitions made me nervous. Unfortunately, it did not surprise me to find out after the fact (and was never told to me anywhere along the process) that the fence was not metal. Responding to my call enquiring about the material, I was informed that it was polypropylene. After inspection, I am assuming, this can be easily bitten/chewed off by rodents and therefore will then allow the snakes to come in. Also, although it is secured by ties on the main fence, it seemed like it is just buried under a small depth of soil in the ground and could come off easily for eg after a heavy rainfall. I can see how this fence makes sense on a chicken coup or around a cage etc, but to install this on a main back fence without any metal reinforcement feels like I got cheated. Although the installation etc was OK the final product was unsatisfactory. Despite being repeatedly given disclaimers about this being not a 100% guarantee against snakes, not on a single occasion were we told that this would not be metal mesh/fence. If we knew this we would not have paid all this money. Not to mention that I had to also pay some one else to clear 2 feet of ground surface on the other side of my backyard so that the guys could install the fence. I will now have to spend more money to secure their fence (with some metal reinforcements) which was meant to secure us in the first place.

Very reasonable price and high-quality work. Recommend highly.

Excellent.... from estimation to price to the scheduling to work completion to cleanup ... could not be more pleased.

You ever have one of those weeks, where everything goes wrong, but then this one person is so thoughtful that suddenly the world is right again? That person was DJ with Discount fence. I needed help right away with the fence - the next storm may finish it off - and the folks at Discount fence fit me in immediately and then DJ contacted me and guided me through what I needed to do. Then, he worked me in to his schedule the following day. It just so happened though, that the people re-doing my Porch suddenly did have the opening to do the fence, and since I asked them for fence help first, I had to tell DJ what happened. Instead of being fussy or annoyed, DJ was enthusiastic, helpful, and then told me if anything were to change, just let him know. Even though they didn’t do the fence (I know, anything can happen and Discount is now the understudy,) I now feel like I’m a long time customer. Also if you’ve been calling other companies like I did (not the Porch folks, they don’t do fences regularly, but had wanted to help,) you’ll know that many of them take days to reply and then it’s another week before they come out - not Discount. I’ve put Discount in my contacts for the future. I may even call just to say “hey” from time to time. Thank you!

Very responsive and professional- thanks DJ!

Discount Fences was much cheaper than the other estimate I got - about half as much. They responded to my request for an estimate quickly and came and did the work within a couple of days of my original call.

Extremely we done. Fast service on estimating and the crew finished a day sooner than estimated. When job was completed, area supervisor checked that every board was tight and placed right. Great job! Also, the cost was significantly lower then an estimate I received last year from someone else.

It went quite well and the work was satisfactory. The crew arrived later than expected (4 p.m.) and did not complete the job until about 10 p.m. There was one minor flaw because of some miscommunication but the issue was resolved the next day when a quality manager visited the site to inspect the completed project. After an amicable agreement was reached, the company made an appropriate and acceptable reduction on the overall cost of the project. I would recommend this company for similar projects.

We were very pleased. Crew showed on time, was very efficient and did good work. The crew leader Jordan and our contact, DJ were very good. We especially liked the fact that they dug out the old posts rather than offset new ones. Their price was very competitive and they finished ahead of schedule.

I was very happy with the whole project. The estimator was very responsive, quoted me on several different options, the price was good, and the crew was very neat, fast and pleasant. Very happy with the result. I had thought that perhaps since it was a partial fence that it would be a problem, but not at all. I had three quotes, the other two were quite a bit higher, and one bid had a fairly long wait time.

Pricing was good, they were professional and prompt, final product looks great. I would definitely use them again.

As promised in my prior excellent review of this company, I called to obtain an estimate for new work to be performed at another property. My experience was not as good this time. The estimate came in twice what was expected, as compared to the work they performed for me last time. Jamie Courville is very pleasant when he is not interrupting, but he doesn't listen carefully and he didn't respond to written questions directly related to the first estimate. I had asked to have the gate checked to level the gate hinges. He gave an estimate to replace the entire gate. On the second estimate, he eliminated the gate issue entirely. The estimate included sprinkler insurance, which wasn't necessary as there aren't any sprinklers. I truly detest surprise, unnecessary charges. He could have noticed when he was there we don't have sprinklers, OR..he could have asked! Don't just pad your estimate with nonsense hoping people won't notice. Jamie insisted the work can't be done without replacing everything, hence the very high price. Two years ago Dan didn't need to replace a single thing, and Dan's work was exceptional. This causes me to question Jamie's knowledge of this kind of work. I don't think I can use this company anymore, and i'm disappointed to have to say that.

Initially wooden posts were brought. I caught the mistake on time, since I had requested earlier to have metal posts instead. The metal posts eventually arrived, and I paid extra, since I was told the invoice was for wooden posts.

Elias and his assistant were here on time, worked hard with only a break for lunch, and completed the job that day. The fence looks much sturdier than the original builder-grade, the gates on either side of the house now open and close as they should, and they did a great job of cleaning up the yard. Also, I asked DJ if we could delay the power-washing and staining for a few weeks, mainly because of my visitors, schedule, etc., and they agreed to do that. That will be scheduled soon.

DJ came to give me an estimate on a gate damaged in the recent storm. Instead, he showed me how to repair the damaged gate myself and didn't charge me a thing. I was truly impressed with his honesty. It was clear to me that DJ is interested in helping others and not just in making money. I'll call him for any future fencing needs and recommend him to all my friends!

It went well. Jamie, our sales rep worked with all 4 parties and took care of all of our neighbors concerns. Their crew showed up on time and did great work. When it was found that a few pickets hadn't been fully nailed, Jamie came out within an hour or 2, fixed the pickets, and checked the rest of the fence. They were nearly the least expensive of the quotes, and went with them for best mix of cost, quality of materials and warranty. Used thicker red cedar pickets, steel posts, with a 1 year warranty on both materials and labor, which most companies did not have. Very happy with Jamie and the crew for their work as the fence looks great and is structurally sound.

The only challenge was getting in touch to nail down timeframes, but work was done promptly and for a good price.

I had a great experience. It was just easy that is what stood out the most. It was an easy process. They showed up and did their work. There was one little hiccup, they came back and fixed it no problem.