DELA TILE - Kitchen and Bath Remodel

Did excellent work. Their crew was awesome. I have worked with a lot of contractors and they are by far extraordinary. They were respectful of my home while doing work. I highly recommend and most definitely will use again.

After reading many online reviews about Dela Tile and thinking I should look elsewhere for a fabricator and installer, I did come back to and select Dela for my project and am happy overall with the results. I coordinated all of the work through Ricardo and found him both pleasant and easy to work with. From many of the complaints (but not all) that I reviewed online, I saw a pattern where it was a miscommunication or a misunderstanding by one or both parties. All I can say is that if something is really important to you, write a contract addendum and get it signed by both parties. I drafted and added a separate addendum to Dela's contract on terms and conditions that were important to me and asked for it to be signed by us prior to any work being started or any payment made. Since Ricardo was okay with my additional terms and conditions, he signed it and everything was set to begin. Overall, I gave them a grade of A, because A- is not an available option. I had a reasonable timeframe to start and finish the work; coordinated regularly with Ricardo on the details and Dela Tile did a great fabrication and installation of the granite countertops. I'd choose them again if I have need of another granite installation. They only fell a bit short of a full-on "A" grade due to being a bit late to start the job (a time I had put into writing in the addendum); and, forgetting to bring back the sink I provided them at the beginning so they could make the cutout. Bringing the sink back, and installing it at my house on the day of the installation was quickly resolved after calling Ricardo. So other than a slight inconvenience, it was fine and the countertops are just great. Don't base your vendor choice solely on reviews of others. Had I stopped only after reading reviews, and not gone to Dela's showroom and met with Ricardo, I would have missed out on great work done by a very good company. My experience with Dela Tile led to a great result. Pictures are before the cabinets and backsplash were remodeled. My price might seem low; however, keep in mind that my kitchen is small, did not require more than 1 slab of granite that was in the mid-price range.

Absolutely beautiful! This is the fifth time for us doing business with Ricardo at Dela Tile and we will be using them again.

They have horrible customer service. We chose who colors of granite from AG&M for two different areas of our home. The colors were pretty different, but the names were similar. We tried working with DELA to confirm the correct colors were set to go in the correct place. We signed the contract under the impression that they were confirmed for the proper installation locations. Installation day comes, what do you know, the wrong colors were fabricated for the wrong places. Call the office, and the employee we were working with on our home ?quit the day we signed the contract.? GREAT. I have all of the email communication, including the one where I specifically stated where we wanted each color. After discussion of emails, communicating with AG&M (who I wouldn?t recommend either) for over a week, DELA says ?sorry, you signed the contract, so this is the way we are installing it.? It gets worse. I say, ?OK, we are going to have to consult with our legal advisor because this is a really expensive mistake that we did not make, but now have to deal with.? The next morning we get an email saying we have 24 hours to schedule installation, or they are reporting US to collections. REALLY? This company is a joke. They care about nothing but their money. It is not our fault that their employee quit, and at the end of the day, they did not give us what we asked for, and forced us to take it anyway. My best advice would be to find a company who has a long, positive history in Austin, even if you have to wait 3Xs longer for your granite. It will be worth it.

Dela did a great job installing our granite. However, they were sloppy on the bathroom tile work: uneven grout color, hole in tile slightly too large for fixture etc. The real problem was that when we pointed out what was wrong with the bathroom work, they pulled every trick in the book to get out of fixing it: no/slow returned calls or emails, pointing fingers within their company, blaming the contractor etc etc. I would only consider using them again if I had a granite installation and was supervising very closely.

good

End product was good. The granite and tile backsplash look great. Their plumber was incompetent and had to come out three times to fix leaks around sinks and faucets. Their estimator at the store had to correct her estimate three times to include the various items that we asked for. Bright spot was their installer supervisor who came out and supervised the work. He was very good, thus good end product.

We decided not to pursue the project at this time but it had nothing to do with them. They seemed really nice and competent. Their prices seemed fair. We went to there company and saw what they had and got a preliminary type of estimate where you tell them what you want and they tell you what they can offer for how much they charge for it. Their price seemed reasonable but we are not going to be remodeling our kitchen after all. We are actually going to be moving but if we are going to be staying, they would be on our short list. Their price did not seem out of line with other stuff that we had been researching online.

We have been trying to get several contractors bids in and at the same time trying to figure out exactly what we want to do. We are still in the process of working that all out. We have been working with Dela Tile, we've actually signed a contract with them but they haven't started work yet. We are running around and getting all of the fixtures and faucets and lights and fans and everything purchased before hand. We also select the tile beforehand. When we went to them we were giving them all of this information and were in the process of purchasing all of this, so when they start work here in a few weeks they will have everything before they start. We just moved into this place a little over a year ago. The previous owner had the shower put in 10 maybe 15 years ago. The previous owner was in the house for 20 years. The grout was starting to fungus and mold and it was really disgusting in there. We decided to redo the shower. It has grown since then. The previous owner had a free standing tub in there as well. We decided to put in a hot tub in and a sliding glass door. We also want to replace the countertops in the master bath with granite. They are very experienced with tile work. We had problems in the past with other homes where they have the hardy board and other things were after a couple of years it would start molding and all. We heard about a new system for showers called the schluter system from Europe. It's a German system. It's an impermeable membrane that goes back behind the tile and it goes between the tile and the wall. It's like a sheeting. It's a membrane that goes all around the sides and underneath. There is a floor pan associated with it as well. It goes together and seals the whole thing. Dela Tile is one of the only ones that knew how to install that system and we wanted to put that in so hopefully we could get at least 5 to 10 years before we have to have anything done again. We have also been working with Sherry, she handles most of the office work and she has been good about getting back with my wife on all of the details.

We were very pleased with their work. The employees were very respectful of our home. They were always on time and would contact us often to make sure everything was proceeding as planned. Our remodel has made our home feel like a new home. Their craftsmanship was outstanding. I would gladly hire them again or recommend them to anyone.

I haven't liked anything in particular. They don't have enough staff to support growth. I've been trying to get a job done. I've been there twice. The first time, I stood there for 20 minutes because there was only one person and they were helping another client. When I did get assistance it wasn't good quality. They weren't prompt. They don't have enough help.

The price was good for the amount of counter tops. I was not impressed with the joints in the granite or the finish at the edges. The joints were rough to touch and a bit chipped. The bullnose edge was inconsistent around the kitchen. They fixed that to some degree with hand tools but the room was not sealed off nor was the A/C turned off; you can imagine the dust throughout the home. Not as neat a job as I have seen elsewhere.