Custom Plumbing Services

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excellent

I was very impressed with the speed of getting to the job. I called them on a Saturday Morning and they had someone out later that morning. Overall an impressive process from start to finish. They cleaned up the area that they worked in very well also.

The now illegal pipes in my condo had never been replaced, and I was worried about them and the aging water heater in the attic. Custom had done the plumbing replacement for a neighbor, and was highly recommended. Garry came and gave me a bid, and I got one other bid, from a pluming company listed on the water heater site. Garry's bid was lower, and he was more pleasant. The work was done in August, and the 2 workers had to work in my attic in the hottest summer ever in Austin! They worked 20 minutes and came down for ten, but they still completed the work in the time estimated. All of them were pleasant and polite, and they answered all of my questions. Because of an unclosed building permit by the remodeler from whom we bought the house 6 years ago, they had to make extra trips and do extra work, and they didn't charge extra for that. They did charge to find and repair a gas leak in the old gas lines, which was necessary to pass the inspection and to not have my house blow up some day, but their work passed with no problems. About 3 weeks after they were all done, I called the office at 6 pm in desperation when my furnace was blowing cold air and a freeze was expected. The AC man couldn't come for 24 hours, and I was afraid the plumbers had not turned the gas to the furnace back on. Garry came out within 30 minutes, and although he is the office guy, not the plumber, he went up in the attic and found a switch or wire that made the furnace come on - no charge, and it has worked ever since. Custom has also done the replacement for at least one additional neighbor, and she was pleased with their work.

Repairs took a few tries. Water heater working fine now.

This company first did the work on my house and later I found out that they used some very cheap parts which has caused me a lot of money and problems. The water heater they installed went bad and I have since had to purchase a new one.

Yes, they did a good job and that's why I didn t mind mentioning them. They showed up on time and the guy was done in about an hour. He didn t leave any mess or anything like that. He was very good at his job and very experienced. I called them for any plumbing problems because they were good to us and very reliable. I didn t want to comment on the price.

Custom Plumbing came over and gave us a quote. It only took them thirty minutes to do the work, but we felt they charged way too much and weren't very honest. After quoting the price, they went out to the car and then came back with a higher price.