COMPUTER GEEKS

1. They told me the work would be complete in two days. It took 8 and when I called them four days later they clearly had no clue that my computer was there. 2. When we finally got the computer back, the USB memory stick and IPOD were not working. 3. When I called them to come back out, they acted as if this was a minor thing and that I should be able to fix it. What?! That is why I hired them, to fix the problem. 4. The people on the phone are condescending and rude. They act as if you are an idiot for needing help. I explained to them that if I could fix the problems, I would not need to hire them. 5. They said they would call back with a time to come back out, but didn't for a week. Again when I called they were rude as can be. It was clear that I was a hassle to them, but for $260 my computer should work. 6. Now it is two weeks later and they were due here at ten. It is currently almost 11:00. No call, nothing. Bad, bad company here.

They came out to my house to work on my computer. They did charge a trip charge as well as by the hour. They were able to repair my computer and save all of my files. They were friendly and I am satisfied with the job they did.

Horribly - I could not reccomend this company to anyone. I left feeling as though we had been taken advantage of.

unknown

Very well. Unexpectedly, I had a number of incorrectly configured systems. The technician had the experience needed to handle my needs.

My technician, Austin came out to the house for the work. He was professional and courteous. Within an hour he had found the problem and removed what he thought was the entirety of the offending program denying access. After testing for a few minutes, we had clear Internet access and it looked like the problem was solved. However, that afternoon I had trouble staying connected and then couldn't reconnect without rebooting. I called the office back and told them of the problem and we scheduled another visit by the technician. When Austin returned he spent another hour and found that the entire offending program had not been removed completely in his initial visit. There was no charge for the return visit and I have not had a problem since then.

I was really impressed with the guy from Computer Geeks. He was able to set up an appointment the same day that I had called for services. They are very smart when it comes to computers. He knew exactly what needed to be done and was able to resolve my virus. He even generously looked at an old modem I had at no extra charge. I am sure I will be calling them back again at some point in time.

They were friendly helpful and they were timely. There was a quick turn around from when I brought it in until when the job was complete. They were courteous and very helpful offering up opinions as to avoid the problem in the future. I have had no problems since repair. They charge hourly. I had to take my computer to them; I'm not sure if they came to your house.

I was having problems getting my computer to start up. I called Computer Geeks and they offered to come to my home but it was just easier for me to drop it off. They got it going again and cleaned it up for any viruses and everything. I then installed Norton Security also. The service was very satisfactory for me. This company is very professional. I had my computer back within a couple of days.

Computer Geeks have been a very dependable company. We have had several problems with our computer in the past and they have always been reliable to fix the problems as soon as possible. They definitely didn t look like geeks, but they were very knowledgeable about computers.