Response from Clear Choice Roofing
Angies list was founded by a woman that got "ripped off by a contractor" and she wanted a way to distinguish the good from the bad.Most people recognize this wonderful website based on that core value ,yet some abuse the system.The customer was notified that the coupon only was only for Austin and should have not have been emailed out to San macros by angies list.She was told we would dispatch a representative to give her a free repair estimate and she could get a refund from Angies List.It seems the customer had already predetermined what it would take to fix her roof and what she was willing to pay to protect her largest investment. I apologize we could not make this particular person happy and we might be removing ourselves from the angies list coupon program due to some customers like this who attack the vendor as if they were victimized. Below is the transcript. (CCR) Thank you for your recent purchase of the Angie's List coupon advertised....Are y'all located now in Austin? The coupon is good for Austin. ( customer name removed) Our address is xxxx xxxx xx San Marcos, Texas xxxxx (CCR) We will give you a call and schedule your free estimate.( phone call also notified customer that the coupon did not service San Marcos) (Customer emailed back)Just to be clear, you are not honoring the $99.00 Big Deal coupon correct?(CCR) Mike will come out and give you a free estimate for your roof.( customer name removed) Don't bother! We have red flagged her address and name in our computer system,and will not provide her service in the future.We wish the customer the best of luck in her endeavors and god bless. Kindest Regards, Gavin