Things went great at first. Owner was fast, energetic and took on heavy tasks without complaint. However one visit lasted over 5 hours and when I asked what took so long, the owner admitted he had been conducting "other business" on his phone while I waited, driving around, etc. for him to finish. He also raised his price at least twice (by the end, it was double) even though I tipped generously. I tried to hang in with him since he was generally friendly, fast and efficient. However toward the last few visits I started finding broken objects; a 7-pointed crystal ($65), a vintage doll with eyeglasses (found glasses bent and placed on a windowsill across the room; not expensive but one of a kind). Then, a clock, which had obviously fallen from a shelf in the bathroom and put back, broken (it was smashed, not obvious on first glance). Finally. the cord of my treadmill was severed, obviously run over by a vacuum cleaner; it was fine when I left the house (I had used it that day) and "sliced" when I got back. Nothing else could have severed it but a vacuum cleaner, it was sliced clean through on a long diagonal. Not only did the owner deny every single item of damage, when each time I inquired politely about it, he got nasty with me (he even said, "I could fix that power cord for you but I'm not going to bother to do it, there is no way it was cut by a vacuum cleaner" (Huh? What else could have happened to it?)). I live alone and obviously would remember if I had dropped a clock off a high shelf and smashed it; I hadn't done it, or any of the other things. Owner always worked very fast, played LOUD heavy metal music and seemed a little hyper (overly agitated at the least thing); once he left my dog out in the rain (forgot to let him back in when he was finished) and it was freezing cold. Of course I know accidents happen but my problem was his raging denial and refusal to discuss the issue. I asked for my key back and he mailed it back with no note and that was the end of it. Very sad after I think about 2 years' of a good, definitely decent relationship.
Description of Work: House cleaning, including dusting, heavy cleaning, did NOT clean refrigerator or do laundry; excellent work in general, fast and efficient; cleaned mess left by removal of old stove and did a great job. I used this service for at least one year, maybe closer to two, and referred to several of my friends who also used this service.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$3,000
Response from CLEAN COMMANDO
THANKS FOR TAKING THE TIME TO WRITE A REVIEW ABOUT CLEAN COMMANDO ON ANGIE'S LIST. THE MEMBER WAS A REGULAR CLIENT SINCE 2003 AND ONE OF OUR FAVORITE PEOPLE TO CLEAN FOR. SHE EVEN TOOK THE TIME TO TYPE AND SIGN A WRITTEN REFERENCE LETTER BECAUSE SHE WAS SO HAPPY WITH THE SERVICE TO SHOW POTENTIAL NEW CUSTOMERS. FACTS RELATING TO THIS REVIEW: LAST SERVICE DATE FOR THIS CLIENT: SEPTEMBER 15, 2007 (ONE YEAR PRIOR TO CLIENT'S SUBMISSION TO ANGIE'S LIST). BILLED AMOUNT FOR LAST CLEANING SERVICE TO THIS CLIENT: $137.27 FOR SEPTEMBER 15, 2007 VISIT (NOT $3,000 AS POSTED ON CLIENT'S REVIEW). PRICE INCREASE CLIENT REFERS TO: I PERFORMED SERVICES FOR THIS CLIENT OVER A PERIOD OF FIVE YEARS, COMMENCING WITH A WEEKLY CLEANING SCHEDULE. SUBSEQUENTLY, THE CLIENT CONVERTED TO BIWEEKLY CLEANING AND FINALLY MONTHLY CLEANING VISITS. NOTWITHSTANDING NORMAL PRICE INCREASES FOR MY SERVICE OVER A FIVE YEAR PERIOD, THE ONGOING LESS FREQUENT CLEANING SCHEDULE INCURRED HIGHER PRICES. THE LESS FREQUENTLY A HOME IS CLEANED, THE MORE WORK IS INVOLVED AND THE HIGHER THE PRICE. "FIVE HOUR" VISIT: NOVEMBER 23, 2006 (THANKSGIVING EVE) WAS A LAST MINUTE REQUEST FOR SERVICE FROM THIS CLIENT TO CLEAN THANKSGIVING EVE IN PREPARATION FOR COMPANY OVER THE HOLIDAY WEEKEND. TO FIT THE MEMBER IN WITH THIS SHORT NOTICE, I WAS FORCED TO DO THIS WORK AT THE END OF MY REGULAR SCHEDULED CLIENTS' CLEANING DAY AND WORKED WELL INTO THE EVENING HOURS DOING AN ADDITIONAL REQUESTED WORKLOAD. THE "PHONE CALL" FOR "OTHER BUSINESS" THE CLIENT REFERS TO WAS TO MY FAMILY ADVISING THEM I WOULD NOT BE HOME FOR DINNER THAT NIGHT TO JOIN THEM FOR THE HOLIDAY AS PLANNED IN ORDER TO ACCOMMODATE MY CLIENT'S REQUEST. THE MEMBER HAD WANTED ADDITIONAL TASKS DONE ON TOP OF HER NORMAL HOUSECLEANING SUCH AS CLEANING INSIDE THE FRIDGE, WASHING DISHES BY HAND, AND REPLACING LIGHT BULBS. EXTRA TASKS SUCH AS THESE DO MAKE A JOB TAKE MORE TIME TO COMPLETE ESPECIALLY IF THE HOUSE IS ALSO DIRTIER THAN NORMAL. ALLEGED DAMAGE: WHEN CONTACTING CLIENT TO CONFIRM HER OCTOBER 2007 MONTHLY CLEANING APPOINTMENT, I RECEIVED AN EMAIL FROM HER CLAIMING THAT I HAD SEVERED HER TREADMILL POWER CORD ON MY LAST VISIT AND FOR THE FIRST TIME LISTED VARIOUS DAMAGED ITEMS THAT HAD PREVIOUSLY NOT BEEN REPORTED TO ME BY THE CLIENT. I DO CARRY $1 MILLION LIABILITY INSURANCE, BUT MY INSURANCE COMPANY WOULD NEVER AGREE TO PAY $500 TO REPLACE A DAMAGED ELECTRICAL CORD. SHE ALSO DEMANDED $500 FOR THE OTHER ITEMS ALLEGED TO HAVE BEEN PREVIOUSLY DAMAGED BUT WHICH SHE HAD NEVER REPORTED. EVEN THOUGH I WAS CONCERNED ABOUT THE CLAIMS THE MEMBER MADE, FOR THE DOLLAR AMOUNTS SHE WAS DEMANDING, I DID NOT FEEL COMFORTABLE PAYING THESE, ESPECIALLY FOR DAMAGES I DID NOT DO. OUR POLICY FOR DAMAGES IS TO PAY OR REPLACE ANY ITEMS FOR AMOUNTS LESS THAN $500. FOR CIRCUMSTANCES BEYOND THIS I WILL HAVE TO CONTACT MY INSURANCE CARRIER AND FILE A CLAIM ESPECIALLY WITH AN INSTANCE LIKE THIS WHEN A CLIENT CLAIMS THERE IS DAMAGE DESPITE NO DAMAGE REPORT BEING FILLED OUT AND SUMITTED FOR AN INCIDENT THAT HAPPEEND WHERE DAMAGES OCCURRED. INTERESTINGLY, I HAD NOT USED A VACUUM CLEANER IN THE AREA IN WHICH HER TREADMILL IS LOCATED BECAUSE A BROOM WAS A MORE APPROPRIATE TOOL IN THIS INSTANCE TO SWEEP HER FLOORS. FURTHERMORE, I DON'T RECALL EVER SEEING ANY OF THE OTHER ITEMS FOR WHICH SHE ATTEMPTED TO PLACE BLAME ON ME FOR DAMAGING. I WAS SORRY TO LOSE THE MEMBER AS A CLIENT AFTER ALL THE YEARS OF SERVICE. CLIENTS LIKE HER ARE PRICELESS, BUT HONESTY IS ANOTHER COMMITMENT TO OUR SERVICE AND REPUTATION. I COULD NOT BE DISHONEST WITH MYSELF OR THE CLIENT AND TAKE THE BLAME AND RESPONSIBILITY FOR DAMAGES THAT CLEAN COMMANDO DID NOT DO IN ORDER TO KEEP A CLIENT HAPPY AND PRESERVE HER BUSINESS. SUMMARY: I HAVE BEEN SERVICING HUNDREDS OF CLIENTS OVER THE PAST SEVEN YEARS IN AUSTIN AND, THANKFULLY, HAD FEW COMPLAINTS. COMPLAINTS I HAVE HAD HAVE ALWAYS BEEN RECTIFIED. IN FACT, MY GUARANTEE TO MY CLIENTS IS: "IF YOU ARE EVER DISSATISFIED WITH ANY CLEANING VISIT, PLEASE CONTACT ME BY 11 AM THE FOLLOWING DAY AND I WILL RETURN FREE TO RESOLVE THE ISSUE." THIS CLIENT NEVER DID. I RETURNED THE CUSTOMER'S HOUSE KEY TO THEIR MAILBOX PER THEIR REQUEST.
ZELDA K.
02/2008
3.0
house cleaning
+ -1 more
Mr. Hunke advised that initial cleaning would take 14 hrs. I had already had deep cleaning done so it should not required that much work. Plus I have had several cleaning people & never did it take that amount of work & I would allow them to clean the guest rooms which I was not having him do. Very overpriced for a home that is kept clean. ($350)
Description of Work: Quoted for biweekly cleaning $152 for approx. 1400 sq. & $350 for initial cleaning.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from CLEAN COMMANDO
THANKS FOR WRITING A REVIEW IN REGARDS TO OUR ESTIMATE. WE ARE SORRY IF OUR PRICES DID NOT SUIT YOU. FOR ALL PROSPECTIVE CUSTOMERS WE OFFER A FREE, NO-OBLIGATION ESTIMATE: 1. TO INSPECT YOUR HOME TO DETERMINE THE AMOUNT OF WORK INVOLVED. 2. FOR YOU TO DECIDE IF CLEAN COMMANDO IS THE RIGHT HOUSECLEANING SERVICE FOR YOU. YOU HAD A DEEP CLEAN PERFORMED BY ANOTHER HOUSECLEANING SERVICE, AND SOUGHT OUT CLEAN COMMANDO AS YOU WERE NOT HAPPY WITH THEIR PROFESSIONALISM, OR QUALITY OF WORK. AFTER INSPECTING YOUR HOME IT WAS EASY TO SEE WHY. MANY OF THE ITEMS THAT SHOULD HAVE BEEN COVERED IN A THOROUGH INITIAL CLEAN WERE STILL DIRTY. NONE OF YOUR WINDOWSILLS OR BASEBOARDS WERE DUSTED, MOLD WAS FESTERING IN THE SHOWER AND SHOWER DOOR TRACKS, MY FINGERTIPS TURNED BLACK UPON RUNNING THEM DOWN YOUR BLINDS COVERING ALL YOUR WINDOWS, ETC. I POINTED THESE ITEMS OUT TO SHOW YOU THE AMOUNT OF EXTRA WORK THAT STILL NEEDED TO BE DONE. I FELT IN MY ESTIMATE IF THESE ITEMS WERE NEITHER ADDRESSED, NOR THE TIME NOT TAKEN TO CLEAN THEM PROPERLY, YOU WOULD NOT ONLY BE WRITING A COMPLAINT ABOUT OUR PRICES BEING EXPENSIVE, BUT ALSO ABOUT OUR QUALITY OF WORK. TO GUARANTEE OUR WORK, EXTRA TIME WOULD HAVE TO BE SPENT RE-CLEANING YOUR HOME INITIALLY FROM TOP TO BOTTOM. DOING ANY LESS WOULD BE CUTTING CORNERS AND GIVING YOU AN INFERIOR CLEANING. FINALLY FOR 14 HOURS OF CLEANING AT $350 THAT COMES IN AT $25 AN HOUR. THIS IS A VERY COMPETITIVE PRICE FOR HOUSECLEANING.
Sarina I.
11/2007
5.0
house cleaning
+ -1 more
We were very pleased with the work that Clean Commando did. They were thorough, and used family-friendly cleaning products--all of which they supplied themselves. They even brought their own cleaning rags, mops, brooms, and vacuum cleaners! If any small detail was missed, all we had to do was point it out, and Matthew cleaned it immediately. Throughout the cleaning process, Matthew and Liz were pleasant, friendly, and professional. It can sometimes be a trying experience to have people in your house all day, but we were completely comfortable with Matthew and Liz.
Description of Work: I called Matthew to clean our house from top to bottom right after it had been built. It was covered with construction grime, dust, grout stuck to the floors, you name it. He and Liz came and spent the entire day cleaning every accessible surface. They even washed some of the outside windows, and swept our upstairs balcony. After the initial visit, we contracted with them to come every other week for a thorough cleaning. We agreed that the every-other week cleaning would cost $200.00 (the $400 was only for the first time).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
HELENE A.
10/2007
5.0
house cleaning
+ -1 more
Thorough and excellent.
Description of Work: General housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
LISA G.
11/2006
5.0
house cleaning
+ -1 more
Clean Commando has been cleaning our house for about a year now. He provides all the cleaning products and equipment. I like this because it spares me last-minute trips to the store to replenish supplies. For a fee and adequate notice, Clean Commando takes on extra tasks, like oven cleaning. My husband, who is typically oblivious to the overall state of the house, remarked that he is highly impressed with how thorough Clean commando is. You've gotta be really good to impress the oblivious!
Description of Work: Provides bi-weekly house cleaning to a 1700 sq ft house.
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Service Categories
House Cleaning
FAQ
CLEAN COMMANDO is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
CLEAN COMMANDO accepts the following forms of payment: American Express,Check,MasterCard,Visa