CKN Capital Group

CKN is a local Austin home builder that claims the following on its website: "Exceptional service before, during, and after, with an unwavering commitment to customer satisfaction." That is far from the case. While my one-year-old home seems well-built, CKN hires horrible contractors for many trades. Their landscaper is the stereotypical "jack-of-all-trades, master of none." The best example of this is the poor paver installation around the pool. He failed to use proper base material and polymeric sand, which resulted in the pavers sinking after six months. Less than five months later, sunken pavers became a tripping hazard, and CKN refused to fix them under the one-year warranty. Furthermore, the house was not ready on the day I closed, so CKN had to get their landscaper to address a massive stain on the patio caused by storing equipment after I moved. Two attempts to apply a skim coat failed as the coating started chipping. The process of trying to fix that was a joke, as the landscaper was sloppy. He failed to protect adjoining areas while applying the skim coat and got the product on the pavers. When replacing stained pavers, he got sand in the pool. Here are more examples: The carport has a poor quality epoxy that showed wear after a few months, and stains are permanent. From my previous experience, high-quality epoxy and application processes repel such stains and help retain their sheen. The fence painters were sloppy and got paint on the foundation and the carport walls. The fence frame rusted after several months, and they had to repaint it. After I moved in, I realized they cut corners and did not install linen cabinets in two bathrooms. They also left one landscape bed void of shrubs, which meant the pool was open to the street and pedestrian traffic viewing. They did a poor job of trimming the trees, claiming city canopy trimming restrictions that were misleading. I had to pay $1,000 for tree trimming after I moved. I do not recommend CKN Capital Group, LLC.