Castillo Services

I've used Castillo Services several times over about 15 years. Willie Castillo has generally provided my service personally. Most recently, his son-in-law, Josh, performed the repairs. In each case, the company has displayed proficiency, courtesy, timeliness, and fair pricing, without a hint of an upsell. Once, when my heater failed about three days before Christmas, Willie repaired it for the cost of a standard service call plus a part that cost maybe 20 bucks. (I can't recall with precision.) I couldn't believe it. Last week, a broken valve kept my AC from cooling, and led to water dripping through a light fixture in my ceiling. Josh came several hours after I placed my call and spent maybe 90 minutes diagnosing the problem, assuring me he'd ruled out everything else. I had a phone conversation with Willie, who elaborated on Josh's finding. Willie told me that my cost, on the high side, would be maybe $650, stressing that he was allowing for several negative possibilities. Josh did the work the next day and the final charge was $475, all inclusive. Over two consecutive days, Josh had spent at least five hours at my home. It's now six days out, and everything seems fine. Whenever I've used Castillo, their work got the job done.

Willie was pretty booked because of the spell of extremely hot weather we had, but he made it to the house the day after I contacted him. He located the issue--clogged line--and had it repaired in about 40 minutes. He had some practical advice about how to avoid a recurrence of the problem. I would not hesitate to recommend him.

unknown

unknown

My 11 year old compressor died in the middle of a heat wave. Willie Castillo was called and showed up with a crew. They diagnosed the issues and provided me with several options (repair/fix vs replace). I decided to get the entire A/C system replaced. Willie was awesome! He made sure my forms to the city for my Energy Star Rebate were filled out and submitted. He also left me with all the information I would need for my federal income tax credits. He even submitted all of the paperwork to the manufacturer of my A/C unit to make sure my 10 year warranty was fully documented. I recieved an email confirmation from the manufacturer of Willie's proactive submission. Willie and crew have worked on several of my houses and multiple occasions. I highly recommend giving him a call if you need help.

I did not dislike anything. They did a good job. I highly recommend them. I rate them high overall.

They were first class, as they provided good service at a good price. I would definitely use their services in the future.