Austonian Appliance, is a locally owned and operated full-service appliance repair company in Austin, TX. We offer repair, maintenance and installation of all major appliances and brands. Founded in 2001, we pride ourselves on offering quick and courteous service. A certified and licensed technician will arrive at your home for your service visit. We offer same day services and are ready to respond to your appliance repair needs.
I had a top-notch experience with this company from beginning to end. They contacted me immediately upon my requesting a quote, got a technician out to my house the same day, fixed my cooktop with no attempt to sell me unnecessary parts or service, gave me some great advice on how to maintain it, and got out of my hair. Prompt, respectful, friendly, knowledgeable. Very reasonable prices. Highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Elton D.
06/2020
5.0
If you are looking for a top gun in this area, he is your man.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Linda R.
05/2020
5.0
Austonian Appliance provided a fast response and good service. We hired them to evaluate our refrigerator to see if it could be repaired.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
J G.
05/2020
5.0
The technician was honest and told time that I just needed to clean the refrigerator coils that had accumulated dust over time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Michelle D.
05/2020
5.0
Fast response, great customer service but a bit on high end of cost but was worth it!
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
jim F.
05/2020
5.0
Very fast service , honest and friendly serviceman
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Roy B.
01/2020
5.0
Great Job diagnosing the issue. Will for sure call later for the repair.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Russell D.
01/2020
5.0
Quick response diagnosed the problem with the ice maker and ordered the part. Once part came in came out replace the part and is working great. Very good at communicating with the customer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jon L.
01/2020
4.5
Quick turnarounds. Fixed on first visit
Rating Category
Rating out of 5
quality
4.5
value
4.5
responsiveness
4.5
Yes, I recommend this pro
Sherry M.
11/2019
5.0
They planned ahead so they could come back and repair my fridge the same day the part came in, which I really appreciated.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Martha A.
11/2019
4.5
I signed and service contact with them I liked them so much they will be back
Rating Category
Rating out of 5
quality
4.5
value
3.5
responsiveness
4.5
Yes, I recommend this pro
Val W.
09/2019
4.0
They found the problem and solved it in a very short period of time.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
4.0
Yes, I recommend this pro
Doug J.
09/2019
3.5
They were quick to respond, come out, and diagnose the problem with my washing machine. But they charged a high rate up front for the repair, stated it would be 3-5 business days to get the part and schedule the repair but, after business days had passed, I still had not heard from them. They did not schedule the repair until after I threatened to cancel payment on the 7th business day. The washing machine has been repaired but has only been in use for a couple of days so it is too early to tell if it will be a lasting repair.
Rating Category
Rating out of 5
quality
4.0
value
2.5
responsiveness
2.5
Brittany R.
09/2019
5.0
Very knowledgeable, honest and flexible. Would highly recommend. Thank you!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ron D.
09/2019
3.0
Nice guy
Rating Category
Rating out of 5
quality
4.0
value
3.0
responsiveness
4.0
Yes, I recommend this pro
chris e.
09/2019
5.0
Had an appointment available with a short turn around. Technician showed up and was friendly, courteous and did a great job. Would definitely use them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jack G.
09/2019
4.5
Waiting for part
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
4.5
Yes, I recommend this pro
William C.
09/2019
0.5
He?s a crook. He overcharged me by about 400% for an over part, disappeared for over a week, reappeared and scheduled me. Then rescheduled me. Then he called and cursed at me. Thanks for the intro HomeAdvisor.
Rating Category
Rating out of 5
quality
1.0
value
1.0
responsiveness
1.0
Cathy H.
08/2019
5.0
Easy scheduling, very professional. Expert advice given in understandable lay terms.