Austonian Services

appliance repair, heating & cooling contractor, appliance refinishing,

About us

Austonian Appliance, is a locally owned and operated full-service appliance repair company in Austin, TX. We offer repair, maintenance and installation of all major appliances and brands. Founded in 2001, we pride ourselves on offering quick and courteous service. A certified and licensed technician will arrive at your home for your service visit. We offer same day services and are ready to respond to your appliance repair needs.

Business highlights

24 years of trusted experience
Emergency Services Offered
Se Habla EspaƱol

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.0205 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
20%
3
5%
2
3%
1
13%


Rating CategoryRating out of 5
quality
4.2
value
3.7
responsiveness
4.2
Showing 176-200 of 205 reviews

Joe l.
06/2015
4.0
called in advance of showing up. brought the repair part with him. Did not need to run out and get the repair part and were able to fix it right of way.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.5

Yes, I recommend this pro

christian q.
06/2015
2.0
I hired Austonian to install a GE microwave. The job required a metal GE accessory to push the unit out (due to deep IKEA cabinets) which I provided. The accessory has two small tabs which needed trimming to fit flush against the wall. Contractor did not bring the tools to cut the tabs properly, so he did the best he could. The microwave is tilted forward.

Rating CategoryRating out of 5
quality
1.0
value
0.5
responsiveness
3.0


Rodger B.
06/2015
5.0
very good work explained in detail what was going on from start to finish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Susan B.
06/2015
4.5
Called when he said he would. Arrived when he said he would. Brought the part with him and fixed it on the first visit. Highly recommend Austonian.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Lawrence Anderson A.
05/2015
1.0
I had asked him to look at washer as fabric softener was not dispensing. He pulled out the drawer and said needs to be cleaned out.. I had asked he also look at dryer as vent hose has not been connected, ask him to reconnect hose, did not have part so said would use tape to secure. He then cleaned out dryer. Said would be 189.00. I thought that was it. Well price came in right below 300.00, plus i used a credit card and he added 3% to bill for use of credit card.

Rating CategoryRating out of 5
quality
1.5
value
0.5
responsiveness
1.5


Katy W.
05/2015
4.0
Rick was very friendly and provided excellent customer service. After he figured out what was wrong the fridge he ordered the parts and came back two days later to complete the repair. He suggested that we clean the coil to improve the function of the fridge. He is knowledgeable and a pleasure to work with so I would highly recommend services.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Carol W.
05/2015
1.0
The prices are ridiculous, couldn't even ask a question without him trying to charge for it! I will NEVER use this place again.

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
1.0


Rowena Y.
05/2015
4.0
Started with what I thougt was wrong. When that wasn't the problem was systematic in going through other options until he did find the problem. Didn't try to over sell any other work. Was able to provide me with 1/2 hour window to go home so I didn't have to miss half day of work. Would use again and recomend this company.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
4.0

Yes, I recommend this pro

ervin r.
05/2015
4.0
Rick was courteous and on time. He completed the work in a timely fashion and was a joy to watch work. I would truly recommend him to others.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Shelley C.
05/2015
4.0
Trustworthy, arrived when expected, knowledgeable, and quick.

Rating CategoryRating out of 5
quality
4.5
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Cheryl D.
04/2015
5.0
Quickly responded to our situation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

ricky w.
04/2015
0.5
Paid $460 for a refrigerator repair. Part cost $200 by itself. He was reaching for the check while I was signing the paperwork. 1 hour after he left it stopped working. He told me to bang on the part and it started working again. Said he order a new part which took a few days. Came back again and now I have my freezer on high and it barely freezes. Tried to cancel check but he had cashed it the next day.

Rating CategoryRating out of 5
quality
1.0
value
0.5
responsiveness
1.0


Juan E.
04/2015
4.0
Rick slightly after the quoted time to take a look at my dryer and microwave and was up front about pricing and answered all my questions. The next day, an hour and a half past the quoted time, he had not arrived but did call. This was a slight inconvenience but we rescheduled and he was on time the next time he arrived for the repair. He was in and out in a jiffy and the price quoted is what I paid. While I hope nothing else breaks, I will keep his number handy should I need anything else.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

kay c.
03/2015
4.5
the repairman.Rick G, was very knowledgeable, went right to work, fixed my problems with my appliance. He was very courteous and clean, I would hire him again in a minute. Highly recommended

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Harold T.
03/2015
5.0
Rick was very professional, knowledgeable, neat, and experienced in installing microwaves over the range ovens and other appliances. He was very personable and provided other advise how to coordinate and update my kitchen when the time was ready. His work was first class. He showed up timely work was completed timely.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Paul C.
03/2015
5.0
Rick was a very friendly and honest repair tech. I appreciated his quick response (same day) and he was able to fix my oven which made my night. I will be calling Rick again in the future if I come accross another issue.

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Andrew A.
03/2015
5.0
Rick was very quick to respond and schedule a visit. When he came out (on time), he spent time to make sure that he explained what was going on. I will use him again.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Rick B.
03/2015
5.0
Was quick and efficient.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

PO Box 18346, Austin, TX 78760

https://austonianservicesllc.com/

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed

Service Categories

appliance repair,
heating & cooling contractor,
appliance refinishing,
small appliance repair service,
Outdoor Kitchen Builder

FAQ

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: Closed

Friday: Closed

Saturday: Closed

Sunday: Closed

Austonian Services accepts the following forms of payment: CreditCard
Yes, Austonian Services offers free project estimates.
No, Austonian Services does not offer eco-friendly accreditations.
No, Austonian Services does not offer a senior discount.
Yes, Austonian Services offers emergency services.
Yes, Austonian Services offers warranties.

Contact information

PO Box 18346, Austin, TX 78760

https://austonianservicesllc.com/

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed