Window Treatments, Window Tinting, Windows - Safety & Security Film
About us
We are a locally owned and operated business. We pride ourselves on representing the best quality product and service in the industry. We are a Hunter Douglas Gallery Dealer and invite you to come to our Gallery to see all of the options that are available and how we can transform your windows into artwork. Our staff is highly trained and knowledgeable and will be able to show you the latest in window fashions. We all remain current on all certifications and classes for every product line in order to ensure that we are providing the best possible solution for each client. We also specialize in motorization and power solutions for window coverings, draperies and outdoor solar shading systems. These can be as intricate and as sophisticated as a client would like from operating them remotely from a phone, iPad, laptop, etc…or as simple as a switch on a wall or handheld remote. At Austintatious we listen to our clients to understand what the needs are in terms of function, the type of budget we need to work with and keep to as well as getting to know our clients in their home environment and their interaction with it. These things help us to get a feel of the clients’ style, style of home and bring all of the other necessary elements together, ultimately allowing us to create solutions that clients previously never would have dreamed of….this is what makes Austintatious different from the rest.
Who is Austintatious Blinds & Shutters? We have been in business for 9 years. This is a female owned business, our installers are employees of the Company. All of the products that we carry and represent are the highest quality products and manufacturers in the industry. We are located at the Shops at the Galleria in Bee Cave, which is directly across from the Hill Country Galleria at the intersection of 2244/71 or 620/71. We have done the window coverings for 16 homes in the HBA Parade of Homes over the last several years. We work with many of the top designers and builders in the Austin area and love working directly with retail clients as well. At Austintatious we have a passion for windows and a passion for making clients happy, that is why we are here.
Business highlights
22 years of trusted experience
Services we offer
Free In Home Estimates,Free Installation, Blinds, Shutters,Shades, Custom Draperies, Solar Control Window Film/Tint, Security Film, Motorization/Power Specialist, Outdoor Solar Shades, Outdoor Draperies
Description of Work: They followed up immediately to my complaint which was resolved within a week much to my satisfaction.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from AUSTINTATIOUS BLINDS & SHUTTERS
I am so sorry that this happened, I truly am. There is not an excuse that makes this ok, it should never have happened and I apologize. Unfortunately, your call was logged in our system incorrectly and we were not aware of it. Thank goodness we are now aware, we absolutely will take care of your needs, I promise. There is no job too bid or too small, we are grateful for the business. Thank you for taking my call this morning and I look forward to receiving the information that we talked about. - My Sincere Apologies, - Tracey, Owner
Katherine M.
09/2015
5.0
window treatments
+ -1 more
.
Description of Work: Came out to do estimate.
Rating Category
Rating out of 5
Yes, I recommend this pro
Sylvia S.
06/2014
1.0
window treatments
+ -1 more
unknown
Description of Work: I went in to the location and gave the representative all the details of the window treatment I wanted to purchase. The rep said she would get me a quote in the next day and I never heard back from her. I used someone else.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from AUSTINTATIOUS BLINDS & SHUTTERS
I am so sorry to hear that we were never able to connect with you! I don’t know if we accidentally wrote down your email address and phone number wrong…? Your account record in our system, shows that we met with you in our showroom on April 9th and sent you two estimates for the options we discussed on April 10th. We sent these estimates via email to the email address provided. We also left you a voicemail on April 14th and a follow up email on the same day. On April 17th we sent a coupon to you via email as well. I don't know if we have the wrong contact information for you or maybe the emails were filtered by your inbox? I am truly so sorry that these never got through to you, we very much value each potential client and try to do everything possible to follow up when we send out our estimates. Again, I am very sorry that you had that experience and wish that we would have known, we would have loved to worked with you. I am at least glad that you found a solution that was able to meet your needs and wish you the very best. If you do have any needs in the future, we would appreciate the opportunity very much and will extend an additional discount toward any potential purchase.
Kari B.
03/2014
5.0
window treatments
+ -1 more
.
Description of Work: Excellent quality and service. Highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Tristan D.
06/2013
5.0
window treatments
+ -1 more
These guys provided a good product at a good price. They installed the blinds quickly as well. The only downside might be that it took a while to get the product from the manufacturer to Budget Blinds, so the timeline was longer than we wanted.
Description of Work: Install custom blinds
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$160
Edward Y.
06/2013
3.0
window treatments
+ -1 more
I would not use them again. Ultimately, the work got done but was late by several weeks and the lady in charge of installation was rude and unresponsive. At one point, she dismissed my concerns sniffling that she was the professional, and hence by implication that I didn't know what I was talking about. I was attracted by the quirky, fun name, but the service was not up to par.
Description of Work: Installed several window shades.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$3,000
Response from AUSTINTATIOUS BLINDS & SHUTTERS
I am so sorry that you had this experience, I truly am. I know that this happened over a year and a half ago and at that point, you gave us a very similar review on another site. We took your words very serious then, just as we do now and have made major changes in the organization. I am grateful for the words that you wrote (even though they were painful to read), because without them we would not be the company that we are today. I assure you that the experience you had previously does not reflect who we are and what we are all about. I would like to personally apologize again for that and also thank you for helping us achieve the level of customer service that we have today.
Mike F.
05/2013
5.0
window treatments
+ -1 more
They measured well and did a good job.
Description of Work: Austintatious Blinds & Shutters installed some blinds for several of my windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Joyce W.
04/2013
5.0
window treatments
+ -1 more
Overall we were very satisfied. They did what they said they would and were dependable.
Description of Work: Austintatious came to our house to estimate and measure our outdoor patio for hardwired, zipper solar shades (2 8x16'). They were very courteous and knowledgeable. When they returned to install them, it took about 4 hours (this was a major job). We were extremely happy with the result! They returned at no cost to check the wind sensor when we asked. We recently added a roman shade inside. Again, we were very pleased with the service. We would definitely recommend them again. Product and service was excellent.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Julie D.
04/2013
5.0
window treatments
+ -1 more
It was a pleasant and great value. They were prompt and the shutters arrived and were installed as promised. I love this company.
Description of Work: Austintacious shutters and blinds provided shutters for our new game room when our contractor failed to provide them as stated in our contract. Sherry was prompt, understanding and really did an excellent job at making the experience pleasant after we had been through so much with our contractor. I highly recommend them and will be hiring them again. Oh we did get 2 other estimates and austintacious was by far the cheapest nd we could get wood for the same price as faux wood.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Response from AUSTINTATIOUS BLINDS & SHUTTERS
Thank you so much for your kind words! We appreciate you and this review, it really means a lot to us. Please don't hesitate in calling or emailing us if you ever need anything else! Thanks again, so much!
Joni J.
04/2013
5.0
window treatments
+ -1 more
Sheri was very helpful. She measured the windows, and then asked questions in order to help me select the right window treatment. She also helped me select a color that would work in the room.
Description of Work: Measured windows, helped select window treatments and installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from AUSTINTATIOUS BLINDS & SHUTTERS
Thank you so much, [member name removed]! Your feedback is very much appreciated! If there is anything else that we can do for you, please don't hesitate in giving us a call or sending us an email! Thank you so much for supporting us and locally owned businesses!
Robert D.
03/2013
3.0
window treatments
+ -1 more
We had been reasonably happy with shutters installed 6 years ago. Requested a quote on additional blinds. Rep came to house to take measurements and we requested some service on existing units. We received a story about a faulty supplier as the reason for the failures. They were still going to charge us for the repair work despite their use of faulty mayerials, but then never followed up to make the repair. We laughed at the quote for new work- why would we want to work with them again?!
Description of Work: Only focused on selling us more. Unwilling to service existing product which had been purchased from them. Very disappointing!
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
1.0
punctuality
3.0
Response from AUSTINTATIOUS BLINDS & SHUTTERS
I want to offer my sincere apology, this is the first notification that I have received stating that this repair is still outstanding. - Which is clearly an issue! The day that we came out to take pictures of the repair, they were submitted directly along with a complete list of repairs that needed to take place at no charge. Again, this was never a chargeable repair and I do not know why that was communicated to you, it should not have been. The reason that we were there on site taking pictures of the repair was to prove there was no sign of customer misuse or product abuse and the pictures that were sent stated exactly that…this is a non-chargeable repair. Our team was notified that the repair was completed, of which it obviously was not and we did not follow up directly with you to ensure that it was done. Again…completely our mistake and our issue and I apologize that you experienced this, we have and are continuing to put in systems and processes in place and now have a full time customer service/support person that solely follows up on these items. This person began taking over all shutter repairs in late January, this was submitted on January 22nd, and obviously this repair was missed in the transition and was not followed up on to make sure that it was completed. Again, the repair was submitted and was submitted as non-chargeable, we were notified that it was completed. I take full responsibility for this falling through the cracks and I appreciate the criticism. Without it, we cannot get better. It is and always has been our goal to be completely focused on customer service and satisfaction which is why we have invested so much of our time and resources to ensure that we are doing everything we can to be the best that we can be. I assure you that the last thing that we are focused on is selling you more product, our first and foremost focus is and always will be customer service. I understand your extreme frustrations and disappointment, I assure you that they have been addressed and communicated to the entire team to ensure that there is not another repair that was missed during those 2 weeks of transition. Again, I truly apologize and we will take care of the repair immediately, a voice mail has been left with you to schedule the repair. Please contact our office and ask for Tracey if you have additional issues. I will follow up with you next week to make sure that the repair has been scheduled and/or taken care of. Thank you so much.
Brenda L.
03/2013
4.0
window treatments
+ -1 more
We were satisfied with our purchase. Shades were custom made;installed perfectly. We had a small misunderstanding about application of discounts, but it was resolved to our satisfaction.
Description of Work: Bought four shades, which included installation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Susan D R.
11/2012
5.0
window treatments
+ -1 more
The blinds are beautiful, although I do wish the designer had made some different suggestions for cordless vs corded in certain locations. I have had a couple of problems with some of the blinds but they have been resolved promptly and to my satisfaction.
Description of Work: Blinds and shades installed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from AUSTINTATIOUS BLINDS & SHUTTERS
Thank you so much, {Member name removed}! We appreciate your kind comments. We have spoken to the designer who worked on this project and emphasized the need to make sure that each client has a complete understanding of exactly what to expect from the product and the lifting system chosen for the product. Again, we really appreciate your support and if you ever need anything in the future please don't hesitate in calling and/or emailing us.
Karen N.
02/2012
5.0
window treatments
+ -1 more
Lots of time was given to help us with product selection. Price was competitive. Order time was reasonable. Installation was well-done. Overall a very successful project.
Description of Work: Window coverings throughout home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$7,000
Response from AUSTINTATIOUS BLINDS & SHUTTERS
Thank you so much, Member, we truly appreciate your business and thank you so much for the great report!
Laurie G.
10/2010
5.0
window treatments
+ -1 more
I highly recommend Austintatious Blinds and Shutters to anyone looking for blinds, shutters, or window coverings. This locally-owned company is run by three women who are passionate about providing excellent customer service and the highest-quality merchandise at competitive prices. I am so pleased with the blinds and shutters that one of the owners, Stephanie, helped me select for two rooms in my home. I was so pleased with the pricing -- in fact, I ended up paying less than I had spent on shutters several years back, and this time the window coverings were of better quality! My blinds and shutters arrived ahead of schedule and were quickly installed by one of the Austintatious staff. I am so pleased with the results and can't wait to call them again -- my windows look fantastic! And now Austintatious has a storefront location near the Hill Country Galleria (12918 Shops Parkway, Suite 700, Austin, TX 78738), so its possible to view your choices in a showroom. This company deserves an A+ all-around.
Description of Work: I ordered custom plantation shutters and blinds for installation in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
06/2006
3.0
window treatments
+ -1 more
The shopping and sales personnel were very helpful, in assisting us select the blinds, to go with the rest of our interior, but that is where the professionalism ended. The installation was poorly done, with gaps between the sills, and blinds. Considering how much we spent for this, they could have done a much better job. We have seen other homes they had done, and ours did not compare. It was very disappointing.
Description of Work: Austin - Tatious installed window blinds for all twenty-five windows in our house.
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Service Categories
Window Treatments,
Window Tinting,
Windows - Safety & Security Film
FAQ
AUSTINTATIOUS BLINDS & SHUTTERS is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 5:00 PM
AUSTINTATIOUS BLINDS & SHUTTERS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
AUSTINTATIOUS BLINDS & SHUTTERS offers the following services: Free In Home Estimates,Free Installation, Blinds, Shutters,Shades, Custom Draperies, Solar Control Window Film/Tint, Security Film, Motorization/Power Specialist, Outdoor Solar Shades, Outdoor Draperies