Austin Tree Experts

The communication and service from Austin Tree Experts was wonderful. The proposal, scheduling, and invoicing were all clear and simple. I was impressed by the work performed. They removed a live tree, a dead tree stump, and cleared tree branches away from my roof. They did a great job of clearing out the debris, as well.

All went well. I have used them before.

Excellent level of professionalism.

Nicely done; easy to talk to about what I wanted to be done.

It went well. They're easy to deal with. In addition to the great work on the roof clearance, they came back out in March when a large limb fell from a cedar elm during spring winds. They were able to tell me the tree wasn't an oak (so it wasn't at risk of oak wilt), and the fenceline (and the neighbors' roofs) didn't seem to be at risk from other limbs. I've used them before for tree work, and I'll use them again. I also really like their website/customer portal.

Went very well. The crew leader knew what he was doing and I quickly realized I could trust his judgment on selective removal of limbs. This is second time I've used them and will use them again.

Tara is always very responsive and watches over the trees that they have planted in the past. She was out within just 2 days to give me a quote on removing 2 trees that were causing problems with my landscaping. They are always very professional and easy to work with

I've reviewed this company before, but I just needed to brag on them again. Everyone I've talked to is polite and professional. They show up when they say they will, perform services as promised and charge a fair price.

Great job, quick service, very professional.

From the moment I requested information, they were quick to respond with information and a general estimate for their tree planting services. Once I decided to move forward, they scheduled an arborist to come out and discuss what tree I was interested in and where I wanted to place it. He was extremely knowledgeable and honest about how different trees fare in this area of Austin and even didn't mind taking some time to take a look at my other tree that came with the new build. From there, once the tree planting season approached they set us up with an install date, and followed up a little sooner to schedule the arborist to come out one more time to mark tree placement and then also to set an exact time the crew would come by to install. The crew showed up on time and was incredibly professional and courteous. I think the only complaint I'd have (and it's not really a complaint) was that I didn't get a heads up about the individual coming to mark the utilities -- thankfully my husband was home and was able to let him into our otherwise locked backyard. So perhaps my feedback would be just a suggestion to the customer to make the tree planting location available for the city once the request has been made to ensure no delays. Otherwise -- wonderful company to work with and I look forward to working with them over the next year for their warranty services.

Scheduling was easy and prompt. The crew was on time, courteous, helpful and did a great job of trimming and cleaning up. We have used their services over several years and will call on them again when additional work is needed.

I've used them twice now, and have become a loyal customer. They were a pleasure to work with: they quoted us rapidly and fit us in to their work schedule very quickly. On the day of work they arrived on time and finished before the end of the day. They also use an online billing service, allowing us to pay by credit card over the web when they were done. The work they did was quality and expert. With 20% being removed, I was concerned that the trees would look emaciated, but this was not the case at all. They simply look "cleaner" and definitely more healthy. The front tree, especially, is much better off; it was weeping sap before (heavy branches about to cause a split), but now the sap has healed itself, and all of its branches are buoyant again. In addition, as with last time, I found the entire experience to be extremely educational. They did a great job of explaining what my trees need to be healthy, and how that relates to the work that needed to be done.

They were great. They came when they said they would and cleaned up after themselves. Supervisor came by later and I found low limbs to be removed and she sent her crew back to take care of it.

Scheduled and completed quickly, followed up via email subsequently.

Four men with two trucks pruned trees, cut large limbs into pieces sized for fireplace and left with us. Yard was cleaned of small limbs and hauled away. Hard workers did a great job, fast, efficient. Second time we have used them and will again.

Amazing--the vine was 30 feet high in the tree.

We experience the same lead arborist come out every time we call or need something. She is very courteous and knowledgeable, and always patient and willing to answer any questions or offer advice. The tree service team are thorough, efficient and amazing.

They did the work that we asked and had been very helpful with some of the suggestions made. I am not sure of the exact date the work was done

Arrived as stated and performed agreed-upon service.

Fine. No major complaints.

Went well and work was performed timely.

Austin Tree Service had previously trimmed two Arizona Ash in our front yard and since we were pleased with the job we called them again. They also had good ratings on Angie's List and a 15% discount for members. We needed a large live oak trimmed away from our roof and neighbor's roof, two trees removed and some crepe myrtles trimmed as they were planted too close to the house. Adam came out to look over what I wanted done and gave me an estimate on the spot which seemed reasonable for the job. He said he would have his best crew out since the large dying mimosa had limbs stretching above a neighbor's roof. He said I did not have to take off from work, the crew could come during the day and I could come by the office to settle the bill. When I got home, it was too dark to see, but my husband mentioned they had not removed one of the trees. The next morning, I look out, and the peach tree that was supposed to be gone was still there and the oak not trimmed by our neighbor's. John called to see if the job had been satisfactory, so I mentioned the peach tree had not been removed and the oak trimming. He said he would see to it and had a crew come out. When I got home I saw that the tree had indeed been removed, but no trimming. In wondering why they thought the job had been done, I noticed they had mistakenly taken out a medium sized apple tree at the back fence line that had never been mentioned! Not real happy here. When I pressed John about it he said he would talk to his supervisor and let me know. After all the hassle with this job, I just let it drop. John calls again and asks me to settle up. The tree is gone, but the oak trimming is not done by neighbor's garage. He will send a crew. The day the crew comes, they leave yet another copy of the bill, but no trimming done. This is the third trip!! Finally, I had them come out on a Saturday so I could make sure the work was done. If you are home to supervise, they may be OK. But I will not have them work on my trees again. Fourth time is NOT a charm! They do not seem to be arborists, just guys with saws.

Great company that we would definitely use again. They showed up on time, did a thorough and complete job (with a few extras thrown in for no charge), and cleaned up everything completely. A+++

Went fine. Arrived on time. Knew what they were talking about. Just way, way too expensive for the work. Got the work done at half their quote.

They did an excellent job. The tree is very healthy and has an excellent structure. It's now spring, and the tree has leafed out and is beautiful. They came back in early spring to fertilize it.