Austin Stairs LLC

My experience with them was good. They were professional. All the work they did was good. The cost was great. The price was reasonable. The staircase is looking beautiful. They treated me just like family.

When I searched the internet for stairway remodelers in Austin, I found only a few companies that remodeled stairways as a specialty. One of them was based in Houston and doesn't work in Austin that often and wasn't good about returning my calls so I felt they weren't that interested in the job. Another company, Ironwood Stairs, was also slow to get back to me but did set up an appointment where I learned that I could use only the hardwood flooring they provide on my steps. That was a deal breaker for me: I didn't even get an estimate as I wanted the stairs to match the hardwood flooring I had already selected for the rest of my house. Robert Allen, the sales rep. from Austin Stairs, called me back promptly and was extremely informative on the phone. He was also quick to answer follow-up email questions. Robert came out to examine the job and further discuss details in order to prepare an estimate. He was not averse to using the flooring I had already selected on the steps and worked with me to make sure I ordered the correct stairnose and wood, etc. for the stairway project. He brought with him catalogs from the their suppliers so we could discuss design. When we got to specifics, I chose everything (balusters, handrail and handrail hardware) online while simultaneously on the phone with Robert. This way I could ask him questions about each product as I viewed it. There was several back and forth emails and phone calls as I had many questions and concerns. Without fail, Robert answered every questions with detailed explanation and patience. I had done a stairway remodel in the past, but not in Austin. I was apprehensive because Austin Stairs (nor any of the other companies I called) were on Angie's List. At that time, Austin Stairs had one review (positive) on Yelp, but that was it. As I am a and quot;nervous Nellieand quot; about hiring contractors, I asked Robert for contact phone numbers of previous clients. He promptly sent me 6 names and numbers. I quit calling after I talked to 4 people. They all recommended Austin Stairs, and praised the installer, Tim McCoy. The clincher was when one customer invited me to her house to see the remodeled stairs. When people do that, they are especially pleased and proud of the finished product. In addition, that same client told me she had already hired Austin Stairs for another job. The only issue that bothered me is that I didn't speak to or meet with the actual installer prior to when the work began, so I was worried about communication breakdown between Robert the salesman and the installer, Tim McCoy. However, that proved to be a non-problem as Tim had a solid understanding of the project, and we discussed each phase before it happened. Tim and his assistant Tony were professional and courteous throughout the 2 1/2 week remodel. In the middle of the project, I realized I had made a poor flooring choice for the main floor and stairway. I felt like an idiot and was unsure about changing the wood flooring as it would cause a delay, among many other problems. I talked to Tim about it and he encouraged me to make the decision I would be happy with in the future. So I exchanged the flooring which had to be ordered, which in turn meant that Tim had pack up and move to a different job in the middle of mine. Neither Tim nor Robert had anything negative to say about the change in plans. After my new flooring came in, I had to wait for Tim to finish someone else's 2-week project, but that was only fair as it was my choice to delay. Long story short: I am elated that I waited and now have the beautiful flooring and the stairway I had hoped for. A few months after we moved in, I noticed that one section of the handrail had settled 1/8 inch. I emailed Robert; he contacted Tim, and Tim came back and cheerfully fixed the problem at no charge. I told Robert and Tim that I would be happy to show my stairway to anyone who is considering a stairway remodel with Austin Stairs. To me, there is no recommendation more positive than that.