Austin Premiere Organizers

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The owner of Austin Premiere Organizers contacted me regarding the Big Deal coupon. I told him that I wanted someone to come help organize my office. He said he would come. The next day I called back and told him I changed my mind and wanted to cancel. He insisted. I told him I have an all female office, and that we work with sensitive material and a man would make my staff uncomfortable. He kept insisting. I said no thanks. He started to say I don't understand over and over. He wanted to know if I had a garage that needed organizing. I said that was not what I had contracted for. He kept insisting that he didn't understand. Eventually I told him "There is nothing more to understand. I have made it very clear. I don't want you." Yes, I was irritated by this point, but not shouting or rude. This is business. You just don't do things like that. Well somehow this gentleman had not gotten the memo on that. He finally said something like "Fine!" and slammed the phone down. To be honest I was quite taken aback. I have used Angie's List vendors for years and always gotten nothing but A+ service. I guess there's always a first time. Bottom line, with the word Organizers (plural) in the business name I thought I was dealing with a company. He did not make it clear that he was actually a solo person offering a service. I'm ok with that as long as it's made clear up front. Also, if I decide to cancel the project, especially when I call back the day after our making an appointment (which wasn't going to happen until at least the following week, maybe even month - I can't remember)and no activity had been involved, I would expect a polite "Well maybe next time." At the very least.

I thought when I talked to him he was the owner of the business and not the worker, when I realized it was only one guy and he would be the one coming out to work I decided not to use his services. I have an all-woman office and I didn’t feel comfortable with a man there organizing, after explaining this to him he kept insisting on coming out and wouldn’t take no for an answer. I told him for the last time I did not want his services and he then slammed the phone down and hung up on me.

Chuck was prompt, reasonably priced and patient.

It was not an easy task and we were quickly out of time. He was able to help me stuff 5 boxes for goodwill and load them in my car. He was a bit of a taskmaster, but I needed someone to keep me on point. I was able to get 33% of my office done in those 2 hours and it really looks so much better. I have had other weekend commitments since but plan on finishing the office on 3/8, with the skills he gave me. Thanks Chuck!

I purchased the Angie's list home organizing deal. The company called me and tried to schedule but I was out of town so I called them when I returned. Then they were unavailable so we tried to schedule again. The man who I was emailing with was rude and he completely crossed the line. Then he kept asking for my ph# and address but because of how he was acting I wasn't comfortable giving it to him. He then googled me and found out I volunteered for a children's shelter so he called there and demanded they give him my info!! I was furious that he went that far and crossed the line to try and reach me when he could have just emailed. I am most definitely not comfortable with him in my home after all of that so I would like a refund.

I signed up for Angie's Big Deal....I had moved from CA to Austin almost a year ago...never gave organized my new home and office. Chuck called promptly after I signed up...we mad an appointment for following week. The night before chuck called to discuss the predicted weather...freezing with potential moisture...we made alternative plans . The following morning it was in 20's but no moisture...chuck called and confirmed he would make it to my place at original scheduled time...and he did. He reviewed the disheveled files and papers ...many just stacks of papers ... And quickly made a plan and dove in....I kept him an extra hour or so and he tackled the office and it's closet. When he was finished there wasn't a misplaced file or paper to be found....my only "complaint"... I wish I had found him months ago!!! I plan to use Chuck again in the near future to help me with other unfinished tasks....several of which he identified and offered solutions for.

We had to resest three times due to serious medical issues. This man stank of cigarattes, sneered at our messed-up home, had the manners of a boor, and spent the first twenty minutes berating us for not having prepared as he had instructed (doing all the work in advance, it seemed) when it was clear my husband was just out of major surgery and I told him I had just been diagnosed. He stomped around telling us what we should be doing. After about 40 minutes I threw him out. He sent a snotty email and left a snotty voicemail on my phone, both of which I can provide to you. I would recommend NO ONE EVER HIRE THIS MAN. I haven't evaluated until now because both of our medical issues have continued severe, and I was so angry I didn't know if I could be as calm as this obviously upset memo is now. I'll be happy to talk with a rep from Angie's, forward the email and voice message, or help in any other way. This was way out of our expereince with any of Angie's other excellent providers, and we certainly do not hold you responsible for this person's abominable behavior.

I've just now seen the reply from Chuck about my review of his services. (Jan 2014) His remembrance of the occasion is not at all like mine. I was reluctant to post a review because I didn't want to review him negatively; but he was persistent and called and emailed wanting me to post a review and so I did. His response to my review triggered this updated one about his services.. Chuck showed up on time and all seemed good. We'd communicated by email and phone and he'd suggested shelving options for me to buy prior to the work session, which i did.. The main problem I had with his services was that it turned out that I'd only hired a person to "help" me put together shelves.. I thought I'd purchased services that would do the job for me; and that was not the case. We spent the entire 2 plus hrs stumbling through assembly of the shelves and he actually had the nerve to treat me like his assistant (gofer). When they were finally assembled, he then hurried through putting all my garage junk into the boxes I supplied and put them onto the shelves. There was no real organization of anything; mainly just getting things off the floor and onto the shelves. (which I also helped with). Yes, my garage looks much better, but I can't find anything. I could have done this with my sister or even my 82 yr old mother if I'd wanted to put them out . I'm 54 yrs old and thought I'd hired someone to do the job for me. If you hire him, be prepared to do just as much work as he does.

This provider knows his field and would have gotten straight A's from me except for two things: (1) I did not think it was 'correct' to be asked to pay for mileage to and from my home, in addition to the $69.00 package that was advertised on Angie's list - which I had assumed was an all-inclusive price; (2) I did not think that it was professional or necessary to his job of helping me get organized, for him to page through a file folder clearly marked 'Stock Certs.', to look at which individual stocks I owned.

I guess I wasn’t pleased with them much and the guy was okay but there was no report between us. I had to kind of fight with him to get him done what I wanted to get done. He did good work though. Eventually it took a while to warm up and try and help me do what I needed to do. But once he did, he was helpful though it was a slow start.

It was okay. It wasn't I expected. It was kind of weird. First of all, he asked for a travel fee and I said no because it was part of the "Big Deal" and when he was there, I thought that I would have to stay longer and do some stuff before he came because I had promised him that, I ended up paying $60 because I just wanted to get rid of him honestly because it was really strange the way he was like. He wasn't listening to me in terms of what I needed access to and things. It was really weird. He was doing his own thing and not really taking me into account, and my needs into account. He ended up just kind of being my assistant and I ended up saying can you put this here, can you put that there and he ends up putting stuff way on the top shelves and way at the back and I can't get to that. I ended up directing him because I know what I need and how often I need it. He was pretty responsive.

I couldn't believe how much we accomplished in my office in two hours. Never could have done it on my own. And it was the same in my clothes closet--got so much done in one hour that I have been able to keep going. Chuck provides the motivation to do more than possibly anticipated!

I decided to do something about my disorganized living space after I made a decision to move from my present location. I was a bit apprehensive about using a professional organizer because I am very disorganized and thought it was a lost cause. I researched several organizing companies before making a decision. After talking with Chuck at Austin Premiere Organizers, I was confident he could get the job done. Chuck is punctual, considerate and resourceful. He was there helping at every turn. My home is organized and I know where everything is. His guidance through the whole process makes all the difference. Chuck has the keen insight to see through all the clutter and transform your dwelling into a more functional as well as comfortable living space. Now I am able to enjoy my home more without all the clutter and I have more time to do things which matter most to me. My move will be easier to manage. Now I am wondering why I did not make a commitment to become organized years ago. Call Chuck at Austin Premiere Organizers, so if he can organize my living space he can most definitely do the same for yours.

We developed a comfortable working relationship over the 8 or 9 times that Chuck worked with me. He is a very hard worker . . . it was, at times, hard for me to keep up with him, but he did help me accomplish a lot more than I ever thought I could. He was willing to do extra jobs (like re-potting a large plant) which were not a part of our original plan. I plan on using Chuck in the future as I need help with organizing and will probably use him to plan and carry out an estate sale. The approx. cost of service listed above is for today.