Austin Granite Direct

We were in the stage of purchase where we delivered a sink to site (11th June) so they could make the correct cuts for a quartz countertop install. The sink was inspected on site by Amy while I was there (my wife and I had inspected it prior to delivering it as well), a 70% payment made for the countertop, and a date for install was set 13 days later. On the day of installation my wife received a call saying the sink had broken and asked what we would like to do. She stated she would call them back after speaking with me. Before we had the chance to call back we received a text message saying they were working on a solution for the sink and to stand by. They then sent an image and link to a sink of similar design and color. We clarified that it was the same color and undermount and then said that we it was fine and we appreciated them finding a solution. The countertop was installed after some unclear back and forth.We were told either around or after the expected arrival time that we would not be able to have it installed that day because they were too far behind schedule. Later that evening (after 6 if I'm not mistaken) the crew showed up to install. They did a fine job. We received an invoice for the remaining 30% of the countertops and surprisingly, also the cost of the replacement sink. Which would mean that we paid for our own sink that they broke AND the replacement sink that they delivered. A text said that we should work on getting a refund for our original sink...the issue being that the sink does not have proper grounds for a refund because it was not broken upon arrival. We paid the remaining amount for the countertops which is what we had originally agreed to. We are now getting phone calls, texts, and emails from Michelle saying it was not inspected that day (11th June) despite me checking the sink and watching Amy inspect it on site. Austin Granite Direct had the sink in their possession for 13 more days prior to being told it became broken. It remained in their possession because the fabricators needed to have the sink for the cuts. Despite paying the best part of $6k to Austin Granite Direct (everything we originally agreed to) they want more money from me to pay for a sink they broke. Michelle also wants to add late fees for the sink. We were pleasant and patient when we were told that the sink had become broken, and again when we were told that installation couldn't happen that day, and again when the installation crew unexpectedly arrived into our evening. I can't help but feel that this is a bit of a scam to get more money from us since we didn't originally purchase a sink from them.

AGD did a great job. Luis, who did the estimate and the measurements, was punctual, professional and communicative. He and the other staff members were extremely helpful when I contacted them in a rush after firing my previous countertop installer. They did everything they could to get the measurements and installation done as quickly as possible since we had already been without counters 3 weeks by that point. The installation itself was quickly and expertly done, and the countertops are gorgeous. The seam connecting two pieces is so thin, and the pattern on the quartz matched so well, that you have to look really hard to see it. I am more than thrilled with my countertops, and I recommend AGD highly.

After searching almost every stone yard in the Austin area, we found the perfect slab of quartzite at Austin Granite Direct. Luis was excellent to work with, coming to our house a total of four times to measure for estimates and verify the final template layout prior to installation. He was very patient and supportive as we changed designs and even switched to a different slab two days before the installation. He even showed up on installation day to help place the slab and make sure everything went as planned. Cesar and his crew did a fantastic job on the installation and cleanup. Everyone we worked with at Austin Granite Direct throughout the project was friendly and professional, making for a very pleasant experience.

My experience with AGD was fantastic. I spoke with a few people there, but my primary contact was Trent. Trent was great; he was responsive and super patient answering a multitude of questions. My first in-home appointment somehow didn't get on the calendar so when I texted Trent that day to let him know he was welcome to drop by earlier than scheduled if it suited him, he was surprised. Nonetheless, he showed up about an hour later. It could have been a potentially horrible start to the working relationship, but he saved the day. Jump forward to installation day...the two installation guys were outstanding. They had such pride in the work they did. When it came time to mount the larger of the two pieces, they realized they needed help. Within about 30 mins, two additional guys showed up and they had it installed in no time. It was like watching a NASCAR pit crew; they worked so well together and moved so fast. The only hiccup was discovered a few days after installation. The faucet hole was cut too close to the sink and didn't allow enough room to mount the faucet installation plate. We found a workaround and in the end it was fine. That's the one thing I'd caution future customers...make sure you know how your faucet needs to be installed and pay attention to the placement of the hole. AGD wasn't willing to cut the cabinet and build the support frame for the apron sink which was fine because my Dad was able to do it.

I simply cannot say enough good things about my experience with AGD and the quality of their work. The crews did beautiful work and we're very professional. They had the best price too. I would hire them again without reservation.

We remodeled our kitchen and didn't hire an overall project manager to manage all of the different contractors, we did it ourselves. Austin Granite Direct was truly a pleasure to work with. Their customer service was excellent. We had to reschedule the installation 3 times due to delays with the cabinets and Austin Granite Direct was extremely accommodating. We also wanted to minimize the time between the cabinets and countertop installation and they worked hard to cut the countertop immediately after the final measurement. Their prices were very competitive and we highly recommend them to anyone looking to install countertops. Very professional, extremely responsive and great to work with. We are very pleased with the results.

Wonderful! Abbie who was my Austin Granite direct came out at the scheduled time and gave me an estimate. She walked me through the process and explained exactly what would happen. The following week the contractors came out to install the counter tops ( a little earlier than what I was told but that was okay). They did a great job! They were polite, professional and cleaned up after themselves. Thanks again Abbie and Austin Granite Direct! I will be recommended your company.

Austin Granite Direct was great to work with. Very reasonable in price. Through the whole process they were excellent. They walked me through the process, showed up on time, the quality of work is excellent and they were done in 2 days. One of the guys working on my countertops even carried in a UPS box for me. I would hire Austin Granite Direct again.

Arrived on time and worked efficiently. Removed old countertops and backsplash, installed new granite countertops and tile backsplash. Looks great. Would definitely use them again.

This process was as easy as it gets. Our salesman, Trent, was very nice and patient. It took us a few weeks to decide on what type of granite we wanted. He gave use several quotes. Once we decided it moved very quickly and the countertops are just beautiful.

His prices are very reasonable, and the installers worked long and hard to make sure the job was completed to our satisfaction. Jose was always quick to respond when we had questions and was very accommodating working with our schedule. The office staff is friendly and helpful. We would definitely use Austin Granite Direct again.

We recently had our kitchen countertops and backsplash changed out and replaced with a newer granite countertops and tile backsplash. From day 1 our experience was great. Jose came out next day after I called to give us a quote. He spent a good amount of time explaining to us how the procedure would go. He was good at answering every question we had. Once we choose our countertop, we had people come in within a week to demolish the old countertops and backsplash. The same crew installed the new countertops and sink. We had another crew who came in over the next 2 days to install the backsplash. It looks great and the prices quoted were extremely reasonable. ADG was extremely competitive and it was a great pleasure working with them! Thanks AGD.

Austin Granite Direct was the best firm we may have ever worked with in Austin TX. Very responsive, honest and with fair pricing. The guys took extra time getting all the cuts just right on a big job, A++ rating! Kenny came out for a QC check, and final sealing - we cannot say enough good things about AGD.

Amazing --- immediate appointment and Kenny's knowledge was apparent which made the decision easy. The install was great - another group of knowledgeable employees. We are super pleased with our decision and the quality of the countertops!

Jose did what nobody else could--got the entire job out of 2 slabs!! This guy did perfect seams and installation and was very professional. The job is beautiful. He also did a fireplace surround out of a leftover piece of marble at a very reasonable price.

Kenny was quick in responding to my quote request. Once I received it along with the other six I received from other fabricators, Austin Granite Direct had my kitchen countertops and the master shower bench installed in no time. I was especially pleased with the pricing since I had received a quote through Lowes' fabricator and it was almost three times as much. I have received many, many compliments on how beautiful the countertops are and could not be more pleased! I highly, highly recommend Austin Granite Direct!

I really was impressed by this company. I'd gone to Home Depot to order a granite vanity top, but was told it would take 4-6 weeks to deliver it, which was too long for my project. When I called Austin Granite Direct, Kenny Jenkins (who's a really good guy) came over a couple of days later, took some measurements, showed me granite and silestone samples, then sent me an estimate within a day. They installed it exactly a week later at a price almost exactly what Home Depot quoted. Their installers were on time, fast and skilled, and the final product looks terrific. If I ever have another granite installation done I'm using them without hesitation.

It's hard to express how awesome my experience was with this company. The counter tops are beautiful, they we're prompt, informative, explained the process prior to install, and beat the previous bid of the company my GC had hired. If every company provided this quality service and product Angie's list would go out of business! Five stars!

The job was done very professionally. The workers arrived on the scheduled day and it took them half day to finish the work. We replaced about 90 sft. We are extremely pleased with the work.

Trent and his crew did a great job installing new granite counter-tops and a new travertine back-splash in our kitchen. The guys were very friendly, worked quickly, and seemed to take pride in their work. We were impressed with the lengths that they went to to insure the job was done right. The end result is beautiful and we love it! We have been telling all of our friends about Austin Granite Direct and would definitely use them again in the future.

I'm getting my house ready to sell, and I needed to upgrade my kitchen. I took 4 different bids, and Austin Granite Direct came in around $300 under the next lowest bid, and none of those guys were giving me a free sink. It took a little over 4 hours from start to finish. Three contractors arrived, and removed the builder grade countertops that came with the house. The granite countertops, as I mentioned earlier, came with an undermount sink. You have to pay for them to cut a hole for the sink, so it ends up being almost a push in terms of cost, but I would have had to purchase a sink and pay for the cost of carving out a hole with the other competitors. They also replaced the kitchen windowsill with the same granite as the countertops. Everything looks fantastic, especially with my newly installed appliances.

They let you check out the slabs before they use them. They were punctual, the job they did on the glass tile back splash wasn't great but the counters looked good. They weren't very clean because they left a bit of a mess. The counter top guys were great it was just the back splash group that seemed very inexperienced.

I took advantage of a deal they were running and it was a great price per SF for granite countertops. They were very good with everything installation. I love my new countertops. A sub-contractor did the backsplash and it was glass tiles. Not enough attention was paid to detail of each small piece and there are a few that are crooked and stand out. AGD has offered to correct the problem and I am waiting for that to happen. in fairness, the backsplash person spent a lot of time trying to make it perfect, it was a tedious project. Overall, I am happy with all of the work and would recommend them to friends.

It worked out really well. We liked what we got. They had the granite that my husband wanted. My husband gave them the measurements, they cut it up and polished it, and then we picked it up and brought it home. Then we had our contractor install it and they did a really good job. We will probably use them again when we need the granite for the second bathroom.

We had a very good experience. Jose came out initially and measured the countertops/backsplash. He gave us the names of several granite yards to visit in order to help us make a decision for the countertops as well as tile stores for the backsplash. We had other bids come in; but his was the most reasonable. After making our decisions, Jose came out a second time to make a template of countertops and explained how the granite would be installed. Every visit was nothing but professional. His work crew came out when scheduled and worked efficiently all day. We were extremely pleased with the finished product. Seams are hardly noticeable. The installation crew also worked to create as little mess as possible. Before leaving, the crew made sure that all areas, both inside and out were clean. A few days later, Jose's tile crew came out. Again, the crew of two were very efficient. We were very pleased with the end result. As with the other crew, this crew did a great job with the clean-up. Finally, Jose came to seal the backsplash tile. We cannot say enough about how profession Jose is. He stands behind his word and his work. He was very patient with us when we were trying to decide between granite styles. Jose answered all of our questions regarding price differences, installation issues, and end results. If we decide to have other countertops replaced, we will not hesitate to contact AGD again.