Response from Austin Doors and Trim
I do admit that the project dragged on longer than I had wished, but I felt that communication was bad from the beginning. The doors I ordered took 4-6 weeks to arrive, and they only sat in the millshop's warehouse for about 5 days before we installed them. Much of the rest of the delay occurred during the initial scheduling and ordering process. Mostly it was due to trying to narrow down what exactly was to be ordered. I researched thoroughly with my vendors to try to find what she was looking for only to find that some of the doors she wanted were simply not made by any manufacturer. I presented several options for glass, and none were pleasing. I felt that I was being asked to read minds. I think (removed member name) thinks I am a door retailer and not a carpenter. Also, (removed member name) first made contact with me through my website and not Angie's List. The first sentence of my website homepage states that we are a service company and not a retail store. On a personal note, I almost passed on the project once I learned that the special trip I made on Saturday was because the work day meeting I originally offered interfered with her recreational schedule. I originally was led to believe the date I offered conflicted with here work schedule, but I later learned she is retired. I am very busy, as Austin just keeps growing, and in the future I will likely not offer any painting subcontracting or door sourcing. I realize now that I cannot be efficient enough at it to maintain people's time expectations.