Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Austin's Premier Lock & Key

1.0(
1
)

Locksmiths

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
Write a review
Showing 1-1 of 1 reviews
Edward Y.
03/2013
1.0
locksmith
  + -1 more
I was out of town, so a colleague booked Avi White (owner and sole locksmith, I believe) at Austin's Premier Lock & Key to re-key my elderly parents' new house. This company has only negative reviews on Yelp, which should have been a warning sign. The locksmith charged over $500 to rekey locks, or $32/lock, triple the normal $12-$14. In addition, Avi charged both a service call and labor (normal practice is one or the other). My associate did not catch the overcharging before swiping my card. I deal with a lot of rental properties, so initially thought that the high amount was a billing error. Avi was slow to respond to inquiries (took a couple weeks) and his tone was belligerent. He only became responsive when I mentioned posting a review. He promised to come back after conferring with his "boss," but that was over a week ago and no call-back. Avoid using Austin's Premier Lock & Key, there are plenty of good, honest locksmiths out there.
Description of Work: Rekeyed locks.
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$521.76

    Contact information

    3616 Far West Blvd Ste 117-236, Austin, TX 78731

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Locksmiths

    FAQ

    Austin's Premier Lock & Key is currently rated 1 overall out of 5.
    No, Austin's Premier Lock & Key does not offer free project estimates.
    No, Austin's Premier Lock & Key does not offer eco-friendly accreditations.
    No, Austin's Premier Lock & Key does not offer a senior discount.
    No, Austin's Premier Lock & Key does not offer emergency services.
    No, Austin's Premier Lock & Key does not offer warranties.

    Contact information

    3616 Far West Blvd Ste 117-236, Austin, TX 78731