I used their web form to ask the information. They did not email me back but phoned me within a few hours, however they did not give ANY specific information but forced me to phone them back. Why have an email form? I could have phoned them in the first place. They said the malware removal would take a few hours (which was fine) and cost $130 as they bundle it with a hardware check. I didn't like this at all as I do NOT have any hardware problems and don't want to pay for a hardware check. I did not use them and found someone to do it for $85 that will come to my house.
Description of Work: I emailed the company to ask how much malware removal would cost for a Windows PC Toshiba laptop and what their hours were.
Rating Category
Rating out of 5
value
2.0
responsiveness
3.0
Jim F.
01/2009
5.0
computer repair
+ -1 more
I brought in the laptop, they fixed it in two days.
Description of Work: Repaired laptop, replaced HD.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Jack O.
12/2008
5.0
computer repair
+ -1 more
They got to the repair within a day and in each case the computer was back with 2-3 days depending on their workload and the extent of the problem.
Description of Work: I have used these guys multiple times with great results on both desktop and laptop computers. They have replaced hard drives, cleaned up virus problems, reinstalled operating systems, etc. They are quick to respond, honest and fairly priced.
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Service Categories
Computer Repair
FAQ
AUSTECH COMPUTERS is currently rated 4.7 overall out of 5.
No, AUSTECH COMPUTERS does not offer free project estimates.
No, AUSTECH COMPUTERS does not offer eco-friendly accreditations.
No, AUSTECH COMPUTERS does not offer a senior discount.
No, AUSTECH COMPUTERS does not offer emergency services.