ARS / Rescue Rooter Austin

Description of Work: My A/C unit stopped working and ARS was called to repair the unit. They replaced a defective part. On the plus side, they did arrive when they said they would, and the repair person was friendly and knowledgeable.

Description of Work: New air conditioner and furnace installed in old (1968) house. Old furnace and a/c removed. Work was done to get electrical and venting in small hallway furnace closet up to present Austin city code. New thermostat installed.

Description of Work: I contacted them for A/C instillation.

Description of Work: They worked on my SubZero refrigerator.

Description of Work: Replaced AC fan and contacts, sealed ducts, inspected and recharged 3 AC units. The cost also included an annual inspection contract.

Description of Work: ARS called me for a hvac tune-up, offering a discounted price. I informed the rep that I had 2 hvac units. She confirmed that I would recieve the discounted pricing on tune-ups for both units. I scheduled the appointments and Emilio, the tech, arrived in the window promised. When he arrived, I confirmed he was working on 2 units. He then said he only had one unit scheduled. I asked him to follow up with his office and was sure they would have the correct information. I then asked him to make sure that I would recieve the discounted price on both units as promised. I guess that was too much information for the tech to process. In a condescending tone, he told me to relax. Maybe I misunderstood who was getting the benefit of my business in MY house. In any event, I don't tolerate poor service and sent him packing. I then called the office at 866-627-8195 to provide feedback. I was disconnected 3 times. On the fourth attempt, I finally got hold of dispatch at 512-345-4050 and gave them my complaint.

Description of Work: My oven broke during the self-cleaning and would not heat up again.

Description of Work: They do the maintenance of my heating and air conditioning unit. They just put in a brand new heating and air conditioning unit in my house.

Description of Work: ARS replaced my garbage disposal. fixed a gas fireplace leak, and did some other plumbing work.

Description of Work: We had a leak in the water system where the city water comes out of our meter after coming into our property. Ars Of Austin fixed the leak for us.

Description of Work: We used ARS of Austin to fix a poor job that another provider had done on our air conditioning unit. Originally, the person that came out told us that we needed to fix something in the attic that had to do with our A/C. We paid for the labor and the parts, and it was a huge amount. We ended up having to call them again, and when they came out they realized that they had made a mistake and had misdiagnosed what the problem was. They ended up patching up a leak that had been there. We had them come out more than once, and they replaced a motor or something. The second time they came out they said that we needed to fix something else because there was a short. When they replaced that we had an issue again and this time they sent us a senior person. He came out, just looked at it and identified the leak. He pulled out the machine and said that their company didn’t replace that particular part. He said that that was done by whoever we had gotten to fix it before, and that the material they had used was wrong. He had that patched up.

Description of Work: We needed a new HVAC to replace our 13 year old existing unit. Our current A/C was running but on its last legs so we had some time and decided to make a thorough bid process out of this project. We contacted 6 contractors; ARS being the last one. We chose them based upon a special promotion that they were holding - $500 refund for our existing unit. At the time we contacted ARS we had already received 5 other quotes ranging from a low of $5,800 to a high of $7,200; most were clustered right around $6,000. All quotes were for the exact same set up and amount of work. The person from ARS was very proud of his company and explained right from the get go that ARS would not be the lowest cost. He tried to justify any price delta based off of how good his folks were compared to every one else. Fair enough; I guess. Long story short is that ARS came in at $11,800 (refund included). I told the guy that he was 2 times higher than every one else (remember the "deal" was for a $500 refund for our old unit so his start price was actually $12,300). he replied how that was "impossible", he "knew what he was doing", the other guys were "armatures working out of their garage" and so on. He went on to say that I would not be happy with the results if I went with a lower cost installer and that I would be calling ARS to fix the other guys problems and it would cost me more in the long run. In fact, he spent more time picking on his competitors than he did on anything else. This is poor salesmanship - period. Needless to say, we did not select ARS to do the work. We went with Davis Service Company (my review of them is pending as I write this) and we could not be happier. Nothing that ARS told us has come true and their price delta was insulting. To end on a positive note, the guy from ARS did have one heck of a nice watch!

Description of Work: Our garbage disposal was stopped up. We called ARS to remove the stoppage when we could not get in touch with our regular service person.

Description of Work: ARS of Austin checked the furnace for us in the fall. Our air conditioner had a problem staying on, so we called them. The guy that came out took nearly 2 hours to inspect the outside unit and the electrical panel in the back of the house. He wanted to beak in to a wall to reach a vent and replace some concrete platform. He estimated that the cost would be $7000.

Description of Work: Replacement of A/C parts on unit that is roughly 10 years old

Description of Work: Replaced dual capacitor and hard start kit for broken AC unit.

Description of Work: We had a light that had burned out in our master bathroom, and unfortunately this happened on a Saturday. It left a burn mark. I called the ARS number and spoke with a very pleasant woman who informed me that she would have someone out, but that it may be several hours. Within 30 minutes, a nice gentlemen called me. We discussed the problem and he informed me that I may need a new light fixture, so he gave me time to go purchase one. When he came, he determined it could be resolved without a new light fixture, which means that I can take the new one back to Lowe's and get my money back. ARS charged a $79.95 fee for coming out. However, the gentlemen told me that there was no additional charge for the service and that the $79.95 covered the fee to fix the wiring problem in my light fixture.

Description of Work: I had them out to do a checkup of the entire heating and air conditioning system.

Description of Work: I asked someone to come out to give me an estimate to fix my AC.

Description of Work: I received a service contract when I purchased my air conditioning. The contract states they are to come out and service the unit twice a year. The last time they came out was to service my air conditioning. They also do plumbing.

Description of Work: Had septic tank uncovered and pumped ($310). Had a "riser" installed and cemented into place, to bring me up to the new code (a devise that lifts the lid so you don't have to dig so deep the next time) ($190).

Description of Work: Semi-annual check-up on hvac systems

Description of Work: ARS came the day we called for a seasonal heater/AC check. They offered the "2 times a year" plan for $149.99 and we accepted that. He ran a thorough system check, checked all the burners, ran the heater for awhile and announced that all was well. He told me to call in the Spring to schedule the annual AC check up.

Description of Work: He increased the air supply and return on my existing air conditioning unit.

Description of Work: A receptionist from ARS spoke with me on the phone as did one other employee. No services were performed as they failed to keep two appointments.