Arrey of Landscapes

I am 67 years old and trusted this contractor to do the job that she promised and that I paid for. The job was not completed and I paid deposit for an extension to the job which was never started. I have not received a refund of $250 for the job that was not started. The incomplete job required me to hire another contractor to redo because she did not respond to repeated requests to fix the job that was left unfinished. She refuses to answer the phone and does not respond to my requests for my refund. She is very accusatory and comments that I am rude because I ask for the work to be completed. I highly recommend going with a different contractor and avoid the headache.

My niece used DeAnna to put down some mulch in her yard, so being new to town, I asked if she could help me landscape my backyard. We met at my house and she seemed nice. She stated several times that she had a six-month guarantee on any plants that died. I told her I wanted bamboo plants to provide a natural shield from the neighbors' yards but used her judgement for the rest of the plants.. I repeated several times that I wanted the bamboo encased so it wouldn't overtake my yard or my neightbors' yards. She drew something up and we agreed. She planted a bunch of bamboo plants, 4 crepe myrtle trees, several small rose bushes, some other type of plant that was purplish, and some small spider type plants. It looked great and I was initially very pleased. The only thing I was disappointed in was that while she hammered in a metal landscape divider between my yard and my neighbors, she did not encase the bamboo plants as I had stated right from the beginning. I should have held off on paying her the remainder until she did but I didn't. Also, she had said the bamboo plants would be about 4 feet tall, but when she got them, they were only about 1-2 feet tall. She said she couldn't get the ones she'd told me about, and there was no price adjustment. I called her a few months later to say some plants were dying. She had originally set my sprinkler to water the plants once a week for 15 minutes. She said to increase it to two times a week for 20 minutes, which I did. But I still continued to lose plants. I next sent her pictures of several plants that had died (but not all), and she said she'd be by the next week to replace them .Well, no surprise but she didn't show up. Then I started losing a lot of plants (all except the bamboo, which are growing great). I even almost lost one tree. The leaves were all brown so I dragged a sprinkler over to it and watered it really good, and it came back. I contacted another landscaper in September to see about getting a retaining wall, and to pull out all the dead plants. One of the first questions he asked me was if I had a sprinkler system, which I do. He asked me to turn it on but when I did, there was no water coming out. It turns out that DeAnna's team of guys had covered up the sprinkler heads with the black plastic they put down to stop weeds, and then covered that with mulch!!! That's why I lost all the plants (about 25) . I texted her and she didn't respond, again no surprise. I texted her again and she said I was very rude. I was not rude and just pointed out what had happened, and again she said I was rude, rude! She took no responsibility for the dead plants, even the ones that I had called her about within six months. She offered no apology for the covered sprinklers. I told her I wanted some money back but that's not going to happen. I HIGHLY DO NOT RECOMMEND THIS PERSON FOR ANY LANDSCAPING WORK WHATSOEVER