ALAMO GLASS INC

I was remodeling my 3 bathrooms and each needed a frameless shower door. I called and asked if we could do this one at a time, as each bathroom gets done and they said yes. Later I found out they charged me extra for each time they had to come out to install, very disappointed. Also the guy who came to take measurements was one of the rudest people I have worked with , he made some really strange comments and then measured one mirror incorrectly and then completely blamed it on us. Honestly when he was taking measurements , I wasnt hovering over to see if he was writing down 29.5 or 28.5 , so how can I be blamed ?

Initially, the shower leaked quite a bit, but Alamo was out fairly quickly to address that. The guys on that visit seemed to think poorly of how well the initial crew did the job, but took care of things pretty quickly. We waited several days, then tried the shower again. It *still* had some leaks. I repaired it myself.

Called to have a double-paned window repaired. The person that answered the phone was very rude. They said they were too busy to talk to any customers right now and to call back in a week and a half if I can't find someone else to fix the window.

They were very efficient and did it while I waited which awesome!

I called and left a message and never heard back. I called again a few days later and got a very rude response from the company saying that a dispatcher would call me in a few days. They never did. So I gave them one last try and they came by to give an estimate. After they surveyed the glass they said they would call later that day or the next with an estimate. Late the next day I get a call that they couldn't do it and they should've never come over in the first place because they don't work with my type of windows. Completely unprofessional from the outset.

The Alamo workers are careful, polite, and do high quality work. They are professional in every way, and we would recommend them to anyone who needs glass or window work done at their home. The windows look just great now and improve the view and looks of our home!

One of the conditions to the sale of a home I recently purchased was that four windows had to be repaired for fogging. The previous owners hired these clowns to do the repair. Firstly, the windows they repaired all had excess silicon seeping out of the window frames; alot of it (in some cases, as much as 2 tablespoons). They also left writing on one window, which I'll have to climb on the roof of the porch to clean off. And we also found that they repaired the wrong window. There were two windows, side by side. The broken one clearly had moisture on the inside, and was marked with a post it note, as were the other fogged windows. But they fixed a perfectly good window instead. The previous owners didn't notice as they were moving out a few days later. When I called to complain, the woman who answered the phone (easily a three pack / day smoker) was rude and unfriendly. She accused us of lying and said that we waited too long to call. It was 7 weeks from the date on the receipt. We closed a week after the repair, it took us a month to move in, and several weeks to obtain a copy of the receipt. When I told her that this wasn't a good customer experience, she told me (and I quote): "My ultimate goal is to protect the company." When I responded that her goal should be customer satisfaction, she told me "We've been in business 50 years, and no-one's had a problem before." I responded that I would surely write a review online about my experience so people would know that at least one person had a problem. and her response: "You young people go running online only when you have a problem. " Then she hung up on me half way through my next sentence. Great customer service, lady. You should be a model for all things that shouldn't be done on a customer service call.

Alamo Glass made the 2 bevilled glass tops to my coffee table in just a few days, charged a reasonable price, and were polite and professional. I was pleased with their work.

They were courteous and very professional. They returned my phone calls. Whenever I called they answered all of my questions in a courteous way. Unfortunately their services were not what we needed. We needed a four double paned or a triple paned window, and they only provided the replacement glass. They were very open about their services and the fact that they didn’t have what we were looking for. I would probably use their services in the future.

My entire, brief experience with Alamo Glass was weird and awkward: The technician came out to give an estimate on our front-door glass the morning after I first called Alamo, but there had been no appointment set nor any indication of when a technician would come out, so his arrival was a surprise. The technician was friendly and seemed well-meaning, but referred to me as "angel" and "sweetheart" and said that privacy glass was a good idea, so that "if you were running around the house butt-naked, no one could see the details." Uncomfortable! The technician told me that Alamo wouldn't cut the hole for the glass, but that he would submit the measurements for the glass so I could get an estimate. I heard from the shop at Alamo whithin the next few days: The estimate: $26 for a 14" x 24" piece of plain, tempered glass (more for privacy designs), and $150 for "labor". When I went into the cigarette smoke-filled shop to get just the glass, the woman who seemed to be the office manager said that if I didn't purchase the labor part of the quote, my charge for the measuring (wouldn't that be the "free estimate" advertised?!) would be $50. How is that a free estimate? I clarified that Alamo would not be willing to cut the needed hole in the door in which to frame the glass. The office manager confirmed this. So I clarified that the "labor" involved would have been the technician's putting four dots of putty on the corners of the piece of glass and placing it into the molding strips placed in the door by the carpenter, at which point the carpenter would need to finish the moulding frame-out on the other side of the glass. The office manager confirmed this. $150 for this?! Plus the cost of glass? So I asked her if the free estimate was still free if I purchased neither glass nor labor from Alamo. She said, "Of course." So I said, "Thanks," and left with the original measurements and plans to get a piece of glass cut from a company that actually seems to want business. (My clothes and hair also smelled like I'd just been in a bar, before the anti-smoking laws). Why did this place get such high marks on Angie's List? Google's unhappy reviews seem a better fit with my strange experience.

Their service was good and gave me a great price!

Very well. Showed up early. Knocked it all out in one day. work looks good. and fair prices.

The fellow was efficient, experienced, polite, and did a really good job. The windows are good as new, and best of all, didn't have to be replaced with entirely new windows.

Fanatastic. They did a great job and were in and out in a flash. No big upsale and good advice. They were easy to deal with. My only feedback would be that the person on the phone wasn't that friendly, but she was very professional. Could have just been a bad day - everybody has those. I would not hesitate to use Alamo again!

Nothing about this company really stood out to me.

They arranged an appointment time at my convenience, called 30 minutes before arriving, arrived on time, and finished the job early.

Alamo replied to my phone call in a timely manner. I requested a quote on a single full-length mirror. It struck me as being pretty expensive, so I asked if I would save any money by buying four full-length mirrors. That brought down the per-mirror price enough that I considered buying four of them, to be installed by Alamo on the backs of bedroom/bathroom doors. First, they came out to measure the doors. The mirrors themselves were of excellent quality (1/4" and "what you see is what you are"). They did a quality job of installation, using some type of mastic, as well as a chrome "frame" all across the bottom (no goofy-looking mirror holders on the sides). It was such a quality job, with the mirrors going from the edge of the bottom of the door to the edge of the top of the door. I'm very pleased. Joey, the installer, was very accommodating.

Called them, got an estimate, they came out the next day (or the next?), did what they said they would, charged me within a buck or two of the estimate. Positive experience.

I called Alamo for an estimate to replace the outer pane of a double paned window that had been broken by our lawn service. They were able to send someone the next day to look at it. The price quoted seemed reasonable ($299 and some change). They ordered the window on Friday and came out on Monday to replace it. The gentleman doing the work was polite, efficient and very patient with my curious five year old son, who had to know every step of what was going on. He finished in about half an hour, replacing both panes of the window. We would absolutely use Alamo Glass again.

It ended up costing more than I had hoped, but I am very pleased with the quality and feel it was worth the expense. Also, the installers were friendly and cleaned up after themselves.

They were great. I had a broken window. They came right out. They ordered the window and came out and did it. They did a great job. They were very nice and easy to work with. They had knowledge. They were prompt, thorough and very helpful. The person who came out was very helpful with some general information too. I did not really do any shopping but it seemed like a reasonable price.

I called them one day and they were able to come out the next day. They were on time and completed the job in about an hour. Joey was very thorough and used putty to match the other windows in the house.

It went fine and the quality was good. I didn't shop around for pricing.

I have an atrium window in my kitchen and it was shattered in a hail storm. They did a very good job with all the work and the price was reasonable.

A team of 2 very expediently removed the broken shards of glass and replaced with new glass. Cleaned up both inside and outside. Let me know how long to let the glass set before touching the window. Looks great!