ABC Home & Commercial Services - Austin

My experience went very well. They were very professional and very friendly. They told me exactly what they were going to have to do. I liked them, and I will definitely call them back. They were on time.

We have used ABC Pest for past 5 years. They would call us or send a card every month asking if we needed to have the spray done that month.

Everything went ok but I really wasn’t totally happy with them. There billing was not very good at all. It was very confusing to me and I didn’t understand what I was paying for. I didn’t renew the contract with this company.

We had a real interior pest problem so we have called and they have repeatedly come back out, no questions asked. They are very responsive about taking care of this problem and I think they have finally fixed it. We had some kind of weird ants and they were everywhere; I guess it is common with this drought. We are on a contract with them and I will use them again in the future.

Overall I would definitely use them again-they are a large, well-known commercial and residential service company here in Austin.

They were reasonably priced and seemed thorough. They did a good job and I will continue to use their services in future.

I first scheduled for a week ago, but the assigned plumber had a customer emergency that kept him from being able to make it in my available time window. The company called me to let me know and find out how I wanted to handle it. I asked to reschedule for this week, and they put me at the front of the list so I'd be sure to get service in time. The plumber sent today, Mike, called me when he was on his way, showed up on time, and swapped out the whole water shutoff setup within an hour. ABC consistently has excellent customer service, which is why they are top of my list for services they provide. I've used them for pest control, tree service and exterior painting and all were excellent.

I called for an estimate for pest control for bugs in my dishwasher and kitchen. The appointment was set up in a prompt and courteous manner. The person sent out to give me the estimate arrived on schedule. The estimate was written up and I scheduled an appointment but later thought that $300 seemed high. I cancelled the appointment and scheduled another pest control company to give me an estimate also. Their price was about 1/4 as much for the same service!! I was glad I did not proceed with ABC and will always get a second or third opinion!

The work went well. They were quick to respond and seemed to have good customer service. They seemed very friendly. It was the initial visit, so it was a little more than normal. I would use them again in the future if necessary.

. We had a rat infestation which we could not get rid of and they did. The rats came in at a time when the house was vacant and we could not get rid of them. I did not know what else to do. We tried to trap them. But that did not work very well and ABC PEST took care of it. They do exactly what they say they are going to do. They follow through and they keep me posted. I will continue to use their services in the future.

The Arborist was very professional, punctual, and provided me with a written estimate while on site. I ended up going with a different company though. ABC's price was slightly higher and their competitor offered to grind the stumps for no additional charge. The young lady that showed up to provide me with a grading estimate was also very professional and punctual for the orignal appt. She took measurements and pictures and then told me that she wanted to discuss my situation with another co-worker. She said she would get back to me early next week with an estimate. When I had not heard from her by Friday of that following week, I called her. She said she was about to call me, but that she needed to go back out and take more measurements and that I would recieve an estimate in a couple of days. Once I finally did get the estimate, it included much more work than I had requested, including buliding planting beds, hauling in more dirt (when i primarily needed dirt removed so that it would drain properly), as well as 5 pallets of sod etc. The esitmated price was over $5500. She was very nice, but she did not seem to understand exactly what I needed done. She wanted to solve the drainage problem by adding planting beds etc to "catch" the water. I needed it to drain to the street. I ended up going with a competitor, that shot the grade with a laser level, removed the material, and built a drainage swale for $1250. I can plant my own grass.

It was a Sunday morning and they came by on that weekend. Their weekend deal was very reasonable. They had the right part on the truck and they got my air conditioning unit running again in thirty or forty five minutes. They did a great job. It was definitely a positive experience there with them. I will use their services again in the future.

There is nothing to dislike. They are prompt and do a good job. I will work with them in the future.

As far as I recall I wasn't there each time they did the job but I think they've been fine. They got a really good consolidated website where we can check when our service is scheduled and things like that.

The service technician (Buzz) did the light fixture/wiring replacement with no problem. I took the opportunity to pump Buzz with lots of questions about pools, pointing out all the gizmos in and out of the pool. (We bought the house recently and I know **nothing** about pools.) Well, Buzz had **all** the answers, plus a **great** personality!! (Ask for Buzz if you need service work.) I had my notepad and wrote it all down. I helped him rethread the wiring which was interesting how they do that. He made sure to leave ample slack wiring so the light bulb can be replaced without needing to drain the pool. (I feel like I have enough knowledge now to be dangerous!)

I felt that their first visit was thorough. They came for a second visit without notifying me and that was unsatisfactory. Their price was probably good. The quality of service is acceptable. Their responsiveness and punctuality is good. They are very professional. I would use them again in the future.

Everything was smooth from start to finish aside from one small billing issue. We paid at time of service and then received a bill a few weeks later. It appears they simply failed to process the original payment promptly, as the charged appeared on our bank account shortly after we received the bill. Very minor issue and we'd use ABC again.

Person who came out to give estimate was punctual and friendly. She walked through and around house to make notes on areas that needed specific treatment. Person who came out to actually do treatment was also punctual and friendly. Even with the drought, we hardly see bugs in the house now - yea! I am now signed up for regular every-other-month service. I like how they set up the regular service - they send you a postcard in advance with a date/time. If that appointment is okay, you do nothing. If you need to change the date and/or time, you call the office (as I needed to to). A very friendly person happily changes your appointment. The initial service is inside and outside. The regular treatments are outside only, unless you specifically tell them you are having problems inside. I like that set-up, as a service that I had in another state had regular treatments in the house too, and I always wondered about the chemicals.

Person who came to give estimate was punctual and friendly and provided me with all the information I needed (such as what the job would entail, what paint to buy, etc.). Work was scheduled and painter (Jorge) arrived on time to prep house. First day was power washing and Jorge made sure I knew that items near the house would get splashed. He moved a few items away from the house that I realized wouldn't appreciate the bleach water. Jorge and another painter arrived on time the next day to caulk and start painting. They came back the next day to complete the job. (Estimate was right on for 3 days.) Paint job looks really good. There is a trim board around the garage that I wished they had done some cosmetic work on (sanding rough spots / filling nicks), especially since I had given them carte blanche to repair or replace any wood that needed it, but it's work I can easily do. I have some interior work that needs to be done and, if I don't get to it myself, will use ABC (and Jorge) again.

They are very efficient. They are always willing to work with me.

They were very prompt, professional and the price was very reasonable. We live in Dripping Springs and it can be difficult to get services out here sometimes. There were no additional fees charged for coming out here; not for the initial consultation or for any follow ups afterward. The price they quoted was the price I paid, which was very reasonable. They explained the type of chemicals they use and why which answered all the concerns I had about toxicity issues. They treated the attic and exterior for acrobat ants. They closed up all the squirrel holes on our three story cedar house and set a trap in the attic to catch any that might still be in there. They came back to check the trap the next day and the day following. I was running late and was able to talk to the service person on the phone and work out a solution on the phone. He was wonderful! Since the service we have seen no ants, no squirrels inside and the number of squirrels that we've seen outside here have dropped dramatically, which surprises me greatly since we live out in the country! I would absolutely recommend them to others. I was very impressed!

On installation day, Doug, the installer, called ahead to let me know that he was on his way and would arrive in about 30 minutes. He brought all the materials that he need to perfom the job and got to work right away. First he laid down cloths to protect the area of the kitchen beneath the ceiling work area. From that point most of the work was in the attic or on the roof. Doug cut the hole in the kitchen ceiling, then the roof. He installed the roof vent and ran the vent tubing from the roof vent to the kitchen. He carefully explained to me the type of vent he had used and how he had attached it and sealed it to prevent leakage, since that was a primary concern of mine.

Professional and effective. Did not get other bids and price seemed a little high, but results were great.

ABC Home and Commercial Services came out the same day I called, to repair a broken sprinkler head, caused by a car driving through my front yard. Josh, the repairman, replaced the broken sprinkler head, and checked out the rest of the sprinkler heads in my front yard, to be sure there were not additional sprinkler heads that had been damaged. Josh was very professional, repairs were made as requested, and price was reasonable. I had a $10 coupon from their website, which was honored.

Estimator came out and did walk-through; gave me two extremely cheap ways to deal with immediate problems -- gap under front door and "water feature" in front yard. His written estimated caused some confusion because it said our front yard was grass, when we have not a blade there. He then called to apologize and to please not hold his mistake (the only one on the form, as far as I could tell) against his company. Company then sent forms to be signed in advance. Applicator then called to set appointment; came when he said he would, with forms to be signed that reflected the written estimate received earlier. He performed as set forth above, and we will see him again in two months, since we signed up for every-other-month treatment.