ABC Home & Commercial Services - Austin

Their pricing is better than a company I was using before which is the reason I changed over to them. They have been very responsive. I would use them again in the future.

a man called and set appointment to come over, he was punctual . He didnt have clear information to give me about my kitchen. He did state that he had been doing construction since he was 18. He stated that he would send me a quote but never did. He didn't try to work with me at all on design. He recommended that I go on any web site like lowes or Ikea and design what kitchen I want. The thing is that I need to know cost of doing kitchen remodel and not just design the kitchen I desire. So I guess that man isnt the kind of man who should have been sent out to give me a quote, because they should have asked me questions ahead of time to know what I needed.

They always do a fine job. We will continue using their service.

They are very responsible, helpful, wonderful individual, and responsive when there is a problem or issues. Pricing is reasonable.

They are very good. They are very accommodating and just very nice people. They are a good company to know.

We have been using them for about 15 years. They are always on time. I would continue to use them.

They are reliable, come out on time, but do a good job. Everyone has been friendly and personable.

I have nothing but good things to say about the service provided by ABC. They are not the cheapest in town but the quality of the work was excellent and the personnel very professional. He arrived on time and after explaining what I needed done he gave me a detailed quote for the work. He then proceeded to gut everything under my sink and completely replace everything just as I requested. He did excellent work and left the job site clean when he was finished. Highly recommended.

They are prompt and seemed knowledgable.

They’re great! The techs that they send out have always been polite and do a thorough job.

We've had our pool for almost two years and been doing self-maintenance. Our filter needed attention from someone more knowledgeable and ABC sent out 'Dr Andy'. He's been doing pool maintenance for decades and really knows his stuff. He disassembled our DE filter, repaired and cleaned it, and put it all back together in short order. He added multiple chemicals that were needed to get the water back in balance since the filter had been nearly inoperative and then cleaned the pool. All told, he was here for under 2 hours. Our pool is now sparkly clear and clean, any hint of green around the edges is gone, and we are able to use it again daily. We plan to be long-time customers.

They did a thorough job and they were professional and friendly. They were on time and they explained what they were doing and what they were using.

They did everything they said they would. The only (small) issue was the billing and financing - it was all done properly, but it wasn't clear when the ABC wanted to get paid. This was more of a communications issue - they did not seem to be in a hurry to get paid until all the inspections by the city and utilities had been done and I was happy with the work. We were impressed with1) the knowledgeable sales agent2) the knowledgeable installation techs

Had small number of rats in attic & getting into house. Unsuccessful in trapping them myself - got one but the others were smarter. Unwilling to use poison because of several neighborhood pets, including cats that hunt. I was especially impressed with their promptness because the service took place the week before and week after Christmas. All personnel were prompt, courteous and responsive to my concerns (e.g. no poison) and explained the service thoroughly. Set traps in house & attic & trapped & removed the 2 remaining rats, showed me where they were getting into attic and sealed access points. 6 months later rats have not returned. Only negative is that there is no short term warranty - you can buy a year long or longer contract (monthly fee) which guarantees the work but nothing in the 2-6 month time frame. Their representative was very pleasant but also very determined in trying to sell me the year long contract. If I hadn't been around this block many times before I might have been persuaded. For what they charge I think a short term warranty should be available at the same rate as the longer term - really, I think a 6 week warranty ought to be free, but that's obviously from my point of view. My "spent" estimate is approximate because I no longer remember. Could have been 50 dollars less, or up to 100 dollars more. It wasn't cheap.

I have been very happy with them. They originally signed me up for lawn treatment. They would come out and talk to me about the issues with the yard. They would return calls very quickly and answer all of my questions I may have had. They certainly follow up with any questions that come up. They were very responsive. I would use them again if I needed to.

Eric, the technician arrived well within the scheduled time window. He was friendly and professional. He asked if there were any particular pest problems. He went to work and promptly completed the job.

The sales guy Adam came out & gave us a full explanation of the central air units, he gave us a presentation on an Galaxy Tablet, he told us the price, which was a bit more that we had planned to spend. However he explained we will get a rebate from Lennox & also from the City of Austin, so that brings the price down to about what we had originally intended. He also told us he would take care of all the paperwork involved in the rebate process. That was on 5/25 & the install was on 5/30, the guys were on time (8am) & they were very professional & everything went as Adam had told us it would. They completed the job by 3-30, gave good instructions on the new thermostat & gave us the homeowners manual. They cleaned up after themselves very well.The work was completed exactly as it was explained to us, the new unit is wonderfully quiet & working well, we are very happy with the work.We have been with Abc for 16 years for pest control & always found them to be excellent, this is why we chose them for our Ac work, we are also having an estimate for some carpentry work done today.If the estimate for that is good we will probably use them for that work also.

their side: Good work, most of the time, but we are not convinced that when they check that they "checked the attic", they actually did, since the attic was inaccessible at that time. We are not going follow them around. On the other hand, the bugs are dead, and that's all I want is dead bugs. Some of their folks are great and make us feel they know their stuff. See the first sentence for others. our side: We're often way too busy to deal with a pile of smaller bills, so I hope we did not miss one. Their follow-up on required payments is sporadic, but everyone knows, we hate collections. Also, unless we feel seriously screwed, that is, the bugs are still alive, we're not going to argue over small amounts of money. I will happily whip out my credit card again and call them, since our termite traps looks like derelicts, and I'm sure we can do something about that.

The pricing was right. They're very accommodating and punctual. Their work is pretty effective.

They are really good at what they do.

I didn't have to be home to have them come to do their service. I will continue to use this company for pest control in the future.

We'd been hearing noises in the attic for some time eventually caught one rat on our own with a cage. Apparently he had friends, though, because the noises continued. ABC gave us a quote for 1-time removal, and added the option of a "guarantee" which is actually an on-going service plan, to maintain a pest-free home. We added on bug control because we didn't have plan in place already and we have had an ongoing ant problem in one of our bathrooms. They use more earth-friendly bug control options than a lot of companies, which I am really happy about.When the technician came out, I was expecting him to take an hour closing up whatever holes the rats were getting in - but he ended up taking 3 full hours to seal the entire house. I don't think there was a single nook or cranny he didn't seal up. For rats, they use snap-traps, and while I'm generally a no-kill kind of person, I agree that with rats in the attic this is the best method. They set the traps in the attic and came back every other day to check them. There was some confusion one day, as we had told the office to have the tech enter the house through our garage and he didn't get the message from them, so he missed that day, but it wasn't a big deal. He actually never got any rats in the traps, and we have not heard a peep from the attic since the initial sealing!We now have them come every 2 months to spray the outside of the house for bugs. They come more often than other places because their products aren't as strong/toxic so it requires more applications, but I'm totally fine with that. Our "guarantee" that is in place covers everything we might find in the meantime - whether that's more animals in the attic, ants, wasps, whatever. They will even cover ant mounds out in the yard.

They put the traps out & sealed all the entrances. They came back two or three times to check on the traps & make sure everything was still sealed & that everything was taken care of. It turned out great. I would recommend them. The people were very nice.

I found them to be really responsive. I had an issue once and they came out. They took care of it right away.

I really like one of their staffs named Lazaro. He has done a lot of handyman work in my house. He is easy to work with. He tells me in advance what materials he needs. He works quickly and efficiently. I don’t like their plumbers and electricians very much. Their pricing can be reasonable or expensive depending on the project.