ABC Home & Commercial Services - Austin

He comes out twice a month and provides weeding and mowing services. He also provides fertilization treatments twice a year. I have used them for a quite a few years now.

They installed a door upstairs and also removed a half room and created an open concept.

Great. Very good job, and exactly as described.

Met with sales tech who gave us options. Answered all questions. Work proceeded as scheduled. Installers were on time, courteous. A follow-up QC was done after installation

I have used ABC for an exclusion before, but that was after squirrels made their way in the attic and created an opening for other pests. After they sealed the house, there were no more pests. This time I am ahead of them. I was concerned about a sliver of light when the garage door closed. I thought it looked like a "welcome sign", so Michael spent more time crafting a custom solution. He is a wonderful problem solver and a delightful person to work with.

1 experienced worker came, promptly 8:30 am 6/16/17. Talked, decided on 3/4" Hardy Board for the 17 feet instead of mesh morter skirting. Efficient work, done in less than half day. $640 was the bid, I was only billed $340 for his work. I recomment ABC Home & Commercial to all!!

Outstanding! I needed to have an old system replace and then a second unit reconfigured, then insulation added. Electrical work needed to be updated. The sales representative Mark Hogan provided excellent customer service he was professional, courteous, and punctional. Everything was explained in great detail. The install team of Luis and Roman were equally professional and would answer and explain in detail. They were both very professional and courteous. Each day they tidy up and leave my home clean. They took great care and treated my home with respect. After all the heavy lifting was finish Doug came in to see to all the detailed finishing touches. Doug is an expert!! I can not say enough of how well the job was done, from the initial sale to the final walk through with Austin Energy. The final outcome on my electric bill has already dropped significantly.

They do a good job but the price seems to keep going up.

Very good job. Not the least expensive, but good service.

The surveyor came out and gave me estimates, but when I didn't decide to use their service I was still billed. I contacted their customer service to resolve the issue and was told I wouldn't be charged. They must have lied to get me off the phone because now I'm being called by a debt collector to recover the balance on my account. This is a DISHONEST company. If you need your lawn cared for please don't use them. There are way too many local Gardners in town willing to do landscaping for a fraction of the price with way more integrity.

I ended my weekly mowing service with ABC after using them for about 20 years. It seems they must now have too many customers for the number of workers employed. Quality and communication has gone down while prices rise annually. I was not planning to write a review until my neighbor who has had ABC do monthly mowing asked me about what I thought of their service. After explaining why I had just changed to a different company, he said "that is the same experience I have been having." He said he also just stopped using them. ABC is not at all bad, it just that they used to be so much better. Bobby Jenkins is still featured on their advertising, but I get the feeling he no longer runs the company in a hands-on way. I see him in the news ever so often involved in some political or philanthropic effort, so I think his attention is elsewhere. I e-mailed them a polite note to end my mowing service but continue with their quarterly termite inspections. After being a loyal customer for about 2 decades and having given them several tens of thousands of dollars of business over that time, what was their response: silence. No inquiry as to why I was ending our business relationship. Since central Texas has so many people moving here annually, there are plenty of other customers out there, so no need to value customer loyalty. Using Angie's List, I received estimates for mowing from other providers and have now changed to a company which is doing a good job, is responsive to my requests, and charges much less than ABC with no written contract.

Excellent - please see review above.

Anyone that uses them is an idiot. I got two estimates for the same work and ABC said $300.I said you have got to be kidding me! My front yard is small and the back is large. Goes to show you should always get two or three estimates. The people I went with only charge $70. They also do pest removal and control and aren't humane about it.

I had no problems with them, they've been very responsive. They come when they say they're going to come and they do the work.

Rachel handled the design and coordination of the project. She did a great job of making my idea's into reality. Due to weather delays the project took a couple of months, but Jerry and the crew were very professional. They kept me informed on the progress of the project and did a good job with work site management. At the end of each day they would tidy up before taking off.

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They are monitoring for termites and they are all so treating house for pest control. I am very pleased with their service.

On the first visit, the technician tested the line and was able to identify where the pipe was rusted out at ground level. He also tested the earlier part of the line as well confirming that the pipe before ground wasn't holding pressure like it should. He presented and explained the estimate for the work to replace the pipe along the length of the house as well as underground between the house and the spa heater. The work included bringing it up to code since the original pipe along the house and underground to the spa were not. The technician put us on the schedule for repairs 2 days later. In the meantime, we got 2 additional estimates but neither of them was as good as the estimate the technician gave us. On the second visit, the same technician and an assistant came out and made the repairs. They were professional, courteous and diligent in fixing the gas line to our spa heater.

It was done quicker than any other company I’ve had asked a couple other company to come look at a tree fall over. I asked a couple of other companies to come out and looked at it, bid for it, ABC was a couple of hundred dollars cheaper but mostly they could get out here quicker than anyone else. I had a big old tree laying my yard and I wanted it gone.

They came out but their attitude was such that I didn't even want to deal with them. I called them and made an appointment. They missed their appointment by over an hour with no communication until just before they arrived. Which didn't make us feel very good. He came in and made a few disparaging comments about what he saw, and then said that they would get an email to us the next day. I had to call them back a week later to try to get it. Then the cost was so ridiculously high that it was obvious they didn't want to do the job. I would absolutely not use this company.

Last year I contacted ABC because some bare spots were developing in my front yard. A technician came out and said there was too much shade and that I needed to have the front yard resodded with a more drought tolerant grass. Having confidence in ABC from years of pest control service, I agreed. The replacement cost me $3600 plus an additional $1000 or so in daily watering to establish the new sod. A few months later, the bare spots started reappearing in the same place. Another technician came out and said there was too much shade. When I complained, a lawn are supervisor came out and said I should have never been told to resod as that would not solve the problem. He offered to remove the two crepe myrtle trees creating most of the shade and resod, plus remove the thinning grass under a large live oak tree and plant ground cover. He said that there would be no charge for that work. I reluctantly agreed as I didn’t see other options. The work was performed and I received a bill from ABC. I again called to ask why I got a bill and the charges to my credit card were reversed. When the bed was prepared for the ground cover, the workers only used a weed eater to remove the old grass to ground level before adding the plants and mulch. The didn't remove the grass roots or till the ground. Within a week, the old grass came through the mulch and now there is more old grass than ground cover. A little while later, crepe myrtle shoots appeared where the trees were removed. I called again and was told that someone would come out to remove them. I was also told that, as a courtesy, this would be a one time service at no charge, but I would be charged if the technician had to come out after that. At that point, I lost all confidence in ABC lawn service. WHY SHOULD I HAVE TO PAY FOR SERVICE TO ADDRESS A PROBLEM I DIDN’T CAUSE? The technician did come out to remove the shoots. He cut them off as low as possible and sprayed something to kill them. The problem is that it also killed all of the grass in the area where he sprayed. I don’t know if it was Roundup, but looks like it had the same effect. The bottom line is that now I have a variety of grass that I like less than what was replaced, I am out more that $5000, and am left with maintenance issues. The experience has been very disappointing as we have used ABC Pest Services for over 20 years and are extremely happy with that. However, I have absolutely NO confidence in their lawn service.

Called ABC per builders instructions. Someone was sent same day (great). He looked at it, said it would take to long to trouble shoot and repair, to call the builder as it was warranty (note, the builder was paying). Said goodbye and left. I called and told the builder, he got some else out, he found the issue in 5 mins and fixed it.

I have used ABC before with great results. I was confident they could handle the issue based on their described treatment method. However, they have changed their policy to require payment for services in order to schedule an appointment. They clearly stated that not only do they just hold the payment method (I assume many people cancel on them) but they run it. The consumer has no leverage when paying in advance and I am unclear why I need to pay for a service 4 days in advance. Service companies cancel or flake too and I think payment at time of service is fair. It is incentive to show up and to do a good job. Especially diappointing since I am an existing customer with complete payment at time of service. I have a call into a manager. Hoping for a response today. Hard to grade because this is my only complaint but it may be a show stopper.

Project delayed by several straight days of continuous rain throughout the region. Once that ended it took several more days for ABC to take care of a large backlog. However, once they began the project, their work was diligent, and professional as workers kept us informed of each step of what they were doing according to the original plan. This included where the new flat stone sidewalk would be placed that adjoined our front porch leading from the driveway, and a similar walkway leading from the side of the house to the back yard according to plan. Next, they began placing assorted stones that lead from the front elevation, curved around to the side of the house. Outside of the stone works workers filed a wide patch of black mulch where they planted a series of well-spaced Sago Palm Trees and other flora suitable for this climate zone. Finally, They frame this entire area behind a series of 12"X 4" White rectangular stone blocks. One last, item by another ABC crew was to power wash both the drive way, front porch, front elevation, pool patio, very presentable.

I've used ABC a few times and they're always professional, courteous and get the job done right. They're not the cheapest but I can count on the work being done correctly and I like that everyone coming into my house is vetted and insured. The latch on my sliding glass door didn't work. The handyman come out when he said he would be there, was very polite, and got the job done. I'd use them again instead of a cheaper service because I know I get what I pay for.