A1 Garage Door Service

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BUYER BEWARE**Keep on shopping. Worst service you could ever imagine. Didn't even get the new garage I purchased through them installed. Do not do business with these guys. Wish I had looked on yelp before excepting their services. . Garage fell off tracks onto my truck. Previous homeowners used A1 garage service so I figured I would contract same service (really bad decision not sure what I was thinking) Installer Nathan disassembled garage door from my vehicle without any help. In doing so he put some gnarly scratches on the hood of truck. As tough as this was I let this slide because how am I going to prove it? Ordered a garage door and put $1500 down. The installer had to come out once again to make measurements (why wasn't this done last visit?!?) The installation date for garage door was set for August 10 . Day of install I get a call informing me that they ordered the wrong spring and would need to set me up for install in a month. Reset up appointment for a month later. Installer comes out, dismantled my garage door and then proceeds to tell me that he has the wrong garage door after he reassembled, broken garage door. Called the scheduler to set up appointment and they told me they didn't have anything for another two weeks . Cool I set up another appointment two weeks later. Installer was supposed to contact me by 1 PM. I didn't get a response so I contacted the appointment center at 3 PM and they told me that they would have the installer contact me. No call at 5pm so I called back and they told me he was still on another job. At 6 PM The installer contacted me and told me he was on his way. At 720 pm I get a call from the headquarters that the installer would not be coming out because they had the wrong spring once again.. Few other things to mention the installer left bolt in my driveway that dug into the treads of my tires . No big deal it did not puncture my tires (e rated tires) He also left a small amount of trash in my driveway. Save yourself from time, frustration, hassle and money . Look elsewhere.. these guys are a huge scam. So much so I'm going to reach out to the bbb as well (who really has time for this) In the end I have scratches on my hood, bolt in the tire and took off 3 days of work for "installs" and still don't have the door installed. Really bad unethical business. jokes on me I suppose

Good attitude plus good knowledge and skill on the issue I had.

Good job

I received a text when Jesus was on his way. He explained everything and all of our options and pricing. He did a 29 point inspection. Once again, gave us upfront prices. Fortunately he was able to fix the problem and get the new remotes working even though our Genie motor is very old. So happy with the service and as a Realtor for 29 years will be referring A-1 to all my clients! Jo R Tucson Az

Experienced, kind and customer oriented. Very satisfied so far

Door was in bad shape. GDS fixed the door quickly Somewhat pricy

William was on time for for his appts; did good work and is personable.

Great. He took care of and fixed the problem.

He came when he said he would.

Josh, the serviceman from A1 Garage Door, was on time, did a complete inspection of both garage doors, found the problem, serviced completely both doors and within a few hours . He explained everything he did, and reprogrammed our garage openers. We were very happy with this entire process.