A1 Garage Door Service

BUYER BEWARE**Keep on shopping. Worst service you could ever imagine. Didn't even get the new garage I purchased through them installed. Do not do business with these guys. Wish I had looked on yelp before excepting their services. . Garage fell off tracks onto my truck. Previous homeowners used A1 garage service so I figured I would contract same service (really bad decision not sure what I was thinking) Installer Nathan disassembled garage door from my vehicle without any help. In doing so he put some gnarly scratches on the hood of truck. As tough as this was I let this slide because how am I going to prove it? Ordered a garage door and put $1500 down. The installer had to come out once again to make measurements (why wasn't this done last visit?!?) The installation date for garage door was set for August 10 . Day of install I get a call informing me that they ordered the wrong spring and would need to set me up for install in a month. Reset up appointment for a month later. Installer comes out, dismantled my garage door and then proceeds to tell me that he has the wrong garage door after he reassembled, broken garage door. Called the scheduler to set up appointment and they told me they didn't have anything for another two weeks . Cool I set up another appointment two weeks later. Installer was supposed to contact me by 1 PM. I didn't get a response so I contacted the appointment center at 3 PM and they told me that they would have the installer contact me. No call at 5pm so I called back and they told me he was still on another job. At 6 PM The installer contacted me and told me he was on his way. At 720 pm I get a call from the headquarters that the installer would not be coming out because they had the wrong spring once again.. Few other things to mention the installer left bolt in my driveway that dug into the treads of my tires . No big deal it did not puncture my tires (e rated tires) He also left a small amount of trash in my driveway. Save yourself from time, frustration, hassle and money . Look elsewhere.. these guys are a huge scam. So much so I'm going to reach out to the bbb as well (who really has time for this) In the end I have scratches on my hood, bolt in the tire and took off 3 days of work for "installs" and still don't have the door installed. Really bad unethical business. jokes on me I suppose

Good attitude plus good knowledge and skill on the issue I had.

Good job

I received a text when Jesus was on his way. He explained everything and all of our options and pricing. He did a 29 point inspection. Once again, gave us upfront prices. Fortunately he was able to fix the problem and get the new remotes working even though our Genie motor is very old. So happy with the service and as a Realtor for 29 years will be referring A-1 to all my clients! Jo R Tucson Az

Experienced, kind and customer oriented. Very satisfied so far

Door was in bad shape. GDS fixed the door quickly Somewhat pricy

William was on time for for his appts; did good work and is personable.

Great. He took care of and fixed the problem.

He came when he said he would.

Josh, the serviceman from A1 Garage Door, was on time, did a complete inspection of both garage doors, found the problem, serviced completely both doors and within a few hours . He explained everything he did, and reprogrammed our garage openers. We were very happy with this entire process.

Went well!

Good job

Excellent! Brent was a great communicator, courteous, knowledgeable, and efficient Highly recommend this company. Matthew also assisted with repairing our garage door. Great attitudes.

A $300.95 project turned out to be almost $1,400.00. Talked to a woman on the phone and she was more interested in if this were an insurance claim or if I were going to pay for it. There were all sorts of *extra* charges on the bill. I had to get another company to come in and fix the problem they were supposed to fix. I surely will not be hiring them again!

Good service professional job great salesman double the cost

Had a broken spring. Tech was professional, answered all my questions and finished the job in about an hour or so. Straightforward with price and warranty info.

Our technician was Alec and he was so informative and really knew what he was doing. He went out of his way to answer all of our questions and made sure that we were all set and satisfied. He came the same day that we called which was a big help since our car was stuck inside the garage. We were very pleased.

Polite, professional , efficient, price was better than previous appraisal. I was totally happy. Thanks!

A1 was very professional and charged a fair price to repair our garage door. I felt the repairman was quick and presented us with all of our options before moving forward.

the technician came in a timely fashion, and notified he was on his way. He quickly discerned the problem and resolved it. The cost was a little steep, but the peace of mind is well worth it. We will call them again if the need arises.

On time, excellent service.

We had our garage door spring break on a Friday. American Home Shield couldn't get anyone to come out before the following week, so we inquired as to which Garage Door Companies would fix it as emergency, since my wife has medical conditions and needs to be able to travel. Of the two Garage Door Companies that are available 24 hours, A1 Garage Door Service LLC was the only one that could be there same evening. They got to our home to fix the broken spring so we could open the Garage around 8:00 pm.

The door came in the wrong size at the first install, so had to wait a bit longer to get the correct size in, but it all turned out great and they threw in and outside keypad for the trouble. Love my new garage door...

Excellent!

They are too expensive.