A Frame Home Services, LLC was created over 8 years ago as a result of my wife and I buying a home in South Austin. After doing so, we experienced very poor customer service from local contractors combined with low quality workmanship, and little to no responsiveness. This experience and the will to help Homeowners in North Austin, and surrounding areas, rebuild after the two devastating hail storms that hit the community spearheaded the formation of A Frame Home Services, LLC. We've been actively working to improve our company by seeking quality contractors and subcontractors, upgrading technology and processes, & consistently evaluating our price point to offer the most competitive value for home and commercial remodeling and repairs in Austin.
Business highlights
17 years of trusted experience
Services we offer
Residential and Commercial Repairs and Exteriors - General Contracting * Roofing * Siding * Painting * Gutters * Doors & Windows * Garage Doors * Fence * Patio Covers * Carpentry * Landscaping * Handy Man Services * More
Great work at great prices. Easy to work with and great communication. On time and dependable. Quality of work is outstanding.
Description of Work: Tree trimming. Bee hive removal. Fence repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Christian B.
09/2024
5.0
roofing
+ -1 more
Gene at A Frame did a fantastic job, and on a short schedule.
Description of Work: Roof replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Randy B.
04/2024
5.0
remodeling
+ -1 more
Gene did a wonderful job great communication they do awesome work and I am very happy.
Description of Work: Wood replaced new gutters, new paint, and landscaping
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chelsee L.
12/2022
5.0
handyman service
+ -1 more
We ran into some issues this past week with pipes and leaks due to the hard freeze. A Frame Home Services came to the rescue and really bailed us out. Extremely responsive, knowledgeable, and professional, plus we love that this is a Veteran owned company. They're our new go-to team for housing issues/needs, and we cannot recommend them enough!
Description of Work: Leaks/Repairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frances D.
09/2020
5.0
decks, fencing, animal shelter
+ 1 more
A Frame was called to rebuild our deck which was collapsing. Gene and his crew came out and were able to rebuild it. They were very thorough, professional and the quality of their work was 5 Star. Would highly recommend A Frame.
Lucky is the customer who chooses A Frame Home Services. Gene and his team have been taking care of our properties for the better part of a decade. A Frame has exceeded our expectations for roof replacement and gutter work, HVAC maintenance, landscaping, plumbing, ceiling fan installations and other electrical work, interior painting, and consulting for potential property acquisition and rehab. Most recently, our Bradford Pear tree, doing what they are notorious for, split and nearly fell on the house. Along with a prior, similar Bradford Pear nuisance, Gene has removed those trees down to the ground and removed unknown tons of wood. Over the years, we have watched Gene reinvest in his business and plan for responsible growth. This is the kind of contractor who keeps organized, detailed accounting, exceeds industry best practices, continuously demonstrates sound ethics, and explains options within budget constraints. His many outstanding reviews are right on the money.
Description of Work: most recent: fallen tree mitigation, tree removal. Have used for many jobs for years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
David A.
07/2020
5.0
decks, fencing, landscaping, roofing, tree service, doors
+ 4 more
I cannot recommend A Frame enough. I was leveling and area for an unground pool. Well, my back yard has a significant slope and I had no idea what I was doing. Gene came out, gave me some suggestions and quoted me a reasonable price. He did what he was supposed to do, but went above and beyond. He fortified the leveled area to ensure the weight of the pool would not be an issue after it rains. He also noticed I was doing some landscaping improvements in my front yard. He brought over some things he was removing from another job and helped my yard look even better. A-Frame looks at your house as an advertisement for their business. Very thankful for this company and will use them again as need arrises.
Description of Work: Leveling for an above ground pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Cyndy K.
05/2020
5.0
landscaping, hardscaping
+ 0 more
I would highly recommend A Frame. Gene not only contacted me within an hour of contacting him, but he also walked me through and gave me advice on leveling our yard for an above ground pool. When the first contractors came and did not finish the job well, Gene went above and beyond to come and give us a consultation on how we could solve the problem ourselves, or he was willing to be hired to help us finish leveling the ground.
Description of Work: Leveling ground
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Molly R.
08/2018
5.0
fencing, flooring contractor, gutter cleaning, handyman service, heating & air conditioning/hvac, landscaping, leaf removal, plumbing, remodeling, roofing, tree service, house painters, doors
+ 11 more
After the first time I worked with A Frame Home Services, I became a repeat customer! They are now the first folks I call for anything that I need done at my house from general handyman jobs to major projects like roof replacement. I have never been dissatisfied with the experience. I always feel that I am treated fairly and respectfully, and they take the time to discuss options in an honest and upfront way. The team is skilled and professional and they do great work!
Description of Work: Roof replacement, exterior painting, landscaping, door installation, handyman, retaining walls
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dan M.
08/2015
1.0
handyman service, interior painters, doors
+ 1 more
The double door installation was a GREAT disappointment. They said they knew how to install (one of the doors was a faux door mounted to the side of the house. It replaced an existing faux double door set). The supervisor Joe ended up coming out three times and still could not make it right. Their initial solution was to use ALOT of caulk to cover up the poor installation. The interior walls still lack support, and can be pressed in with the touch of your hand. We gave up asking them to come back out to fix. I'm staring at a $700 quote to FIX the original install. The owner of the company BLAMES the supervisor, who is no longer with the company. The owner does not stand by his company's work. We have invited the Owner to come out and review the work, which he steadfastly refuses our invitation.
Description of Work: We had some popcorn ceiling removed, and some rooms painted. Additionally we hired them to install a front double door.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
$500
Response from A Frame Home Services LLC
[Removed Member name], We’re happy to hear that you were satisfied with both the popcorn ceiling removal and the interior painting. It is our understanding that before taking on your job that Joe informed you of the special circumstances regarding the scope of work for the door and the potential problems that could arise. For example, your ”double door” is actually a single door on one side, and a faux door on the other. The exterior of the faux door is connected to sheetrock and is a blank wall in the interior of the home. It was explained to you, the client that the faux door would assuredly offer foreseeable issues. Secondly, the door handle on the faux door could not be installed as you wished because the nature of the “door”. You were informed that pulling of the door handle on the faux door would jeopardize the integrity of the door handle installation and that this would continue to persist as long as the door handle was installed because door handles are not meant to be installed on sheetrock walls. With that in mind, the work was completed (three years ago; 8/7/2012) to the best of our abilities and at your satisfaction. ---- Six months later you brought the following two concerns to our attention: 1) The door was sticking. 2) There was a gap on the inside of the new wood door where the 2x4 frame of the stationary wall required caulking/sealing. Our subcontractor Joe Goss revisited your home and rectified these issues on 2/15/2013 under our labor warranty. ---- On 5/26/2015 (2 years and 2 months after we fixed the issues under warranty) your wife sent us another email that reads as follows…. “Gene, if you look back at your records we had joe goss back out at our house to try and fix the door install several times. Just a few months ago I had to reinstall the door frame that had come off, one side had completely pulled away. We have issues on the onside of the door also. I would like to invite you to come and inspect the work that was performed. This was a double door install. It became obvious that joe, nor Aframe had enough experience to fix the issues that were created and still have not been fixed.” Our response: I apologize for the recent issues that you have experienced with the door. We would like to have been given the first opportunity to review and remedy the issues. Could you please provide photos and documentation of the issues and professional repairs that were performed since our installation? Did you contact the door manufacturer, Masonite, to inquire about the duration & terms of their warranty? Did you contact Home Depot? I’d like to take this time to remind you that our labor warranty is one year, as highlighted in this email I sent to you on 6/12/2012 @ 11:07pm. "2) What is the warranty on labor? Will it be submitted in writing? Our standard labor warranty is 1 year & yes, we will provide it in writing as part of the agreement we would both thoroughly review and sign prior to scheduling the project. This will insure that we both understand the scope of work, each of our expectations, time line for starting & completing the project, and the pay schedule." I am honestly surprised that your involvement with Joe was anything less than prime. At this time I would like to touch on Joe's level of experience. Joe served as a lead door and window installer at The Home Depot for 6 years prior to coming to work for A Frame Home Services. He is knowledgeable, thorough, and more than well versed enough to take on the job he was assigned to at your home. Please let me know if I may assist you further regarding this matter. We are willingly work in tandem with you, the manufacturer and The Home Depot to insure the accuracy and integrity of the door installation, even though the door installation is well outside our labor warranty period.” ---- [Removed Member name], in summary, it is our understanding that you and your wife were satisfied with our work when we left the job site. Joe Goss then returned and repaired the work under warranty as soon as we were notified that the predicted issues arose. Here we are 3 years after the job was completed and you’re using this platform to explain your displeasure with our organization. Simply put, the end result of your project was not and is not a reflection of our ability, but instead was directly related to the limitations of the products and framework, as well as your insisting that the project be completed regardless of these obstacles.
Juliet D.
12/2014
5.0
fencing, handyman service, leaf removal, tree service, interior painters
+ 3 more
I found A-Frame on another website (sorry, Angie). I had come home from work and found that my furry angels had busted through about 5-6 pickets of the fence. It was 6pm, and I emailed A-Frame through their website, knowing that they were already closed for the day. I got an email from Gene at 6:57 pm, confirming that he'd received my request, and would be at my house between 9:30 and 10:30 the next morning. Not only did he show up on time, but he completed the job perfectly, and for a reasonable cost. I am going to hire A-Frame to do a lot of other work at my house (tree removal, new fence installation, leaf raking and interior painting) as a result of this successful experience. I am so happy to have found this provider!
Description of Work: Fixed my fence where my dogs broke through.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Response from A Frame Home Services LLC
I appreciate the opportunity and the positive feedback! Thank you, Gene L. G. III Project Manager www.aframehomeservices.com Your Home is Our Business.
Donna S.
11/2014
2.0
handyman service
+ -1 more
We were very unhappy with the service and would not recommend this company. We provided very explicit instructions in each room as to the work that was to be done, emphasizing that the wood floors needed to be protected. They were not protected. When we first arrived at the site, there was thin plastic over the floors, which had already ripped in several places. The painters had paint cans and machinery directly on the floors and on our stone countertops. They had removed electrical plates and placed them and the screws directly on metal ledges, which could easily have scratched the metal ledges and in fact we think they did scratch some of those surfaces. The job supervisor assured us that he would correct these issues. The next time we went to check on the work, the floors were better covered; but they were painting next to a wooden cabinet without protecting that surface. Also, there were still paint brushes and cans on surfaces that could easily be damaged. They had cabinet pieces leaning against an open window. It was windy; and, if the wood had fallen through the window, down 41 stories, someone could have been killed. The quality of the work was very bad. The job supervisor blamed it on our designer and stated that she told him to use paint which he wouldn't have recommended. She disputes that and, based on other issues with the supervisor, we believe her. In any case, I think as a professional painting contractor, he should have voiced his concerns rather than using paint that he believed would not look right. Similarly, they sprayed cabinets and the quality was very unsatisfactory. The supervisor said that the poor quality was to be expected because some of the surfaces were veneer. Again, I think that a responsible professional would have advised the homeowner if they believed that the materials or the process would not produce good results. The painting quality was poor and, after several punch list attempts, we just wanted them out of our premises. We did not have them complete the rest of the work on the contract. We had to hire another contractor to complete the work and try to correct the issues which could be improved.
Description of Work: Painting, patching, removal of fixtures
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0
$10,000
Response from A Frame Home Services LLC
[member name removed], Thank you for taking the time to provide feedback. After your unsuitable review, I believe it’s important that I address your points of interest so that both sides of the story are conveyed. First of all, we understand that you take great pride in your home and its condition during these improvements. It’s also important to remember that we are trained professionals with decades of combined experience. I’m sorry the floors were not initially protected to your liking. As you said, you raised your concerns about the floor coverings, we respected your wishes and upgraded the floor covering. Fact of the matter is, we know what will and what will not cause damage to the surfaces (wood flooring, metal ledges and stone counter-tops) that are present in your home. We were never made aware of any surfaces that were damaged during interior painting. This includes during the multiple reviews that took place with you and your husband. Second, it’s absurd to believe that a storm would blow through during construction and knock down doors that were placed inside your home, that were placed 8 feet away from the hopper windows which open approximately 6-8 inches, causing them to fall 41 stories and perhaps “kill” a pedestrian. Your suggestion is not only false, but I don’t understand why you would state this in a public forum with such dramatic language. Third, I disagree with your judgment about the overall quality of the work performed. I do agree that there were broken lines of communication in your absence when receiving direction from your architect. For example, her choice of paint colors which were changed mid-project and her insistence on a flat paint versus our recommendation for an eggshell sheen. Before we began painting, we encouraged your husband and your architect to consider the eggshell finish because of the potential for flash-points when applying additional coats of paint. Again, our concerns were vocalized and ignored. Finally, yes the improved finish on the cabinets was not as smooth as you had anticipated. We were limited in our capacity with the existing substrate. We performed the highest level of improvements possible with the conditions that were present. Once again, thank you very much for your feedback. Gene Garcia, Project Manager A Frame Home Services, LLC 512-786-0316
Kathleen B.
10/2013
5.0
animal shelter
+ -1 more
Cat climbed tree Sunday sometime and didn't come home, perhaps scared by coyotes which frequent our neighborhood. On Monday morning, I found her. She would not come down. Fire department's ladder too short and we declined an offer to blast her out with the fire hose. As she started to fade, owner of A Frame Home Services responded quickly, came himself, used his 24' ladder, and then spikes to go higher, put her in bag, lower her to the ground. Responsive, courteous, great. He has a home services group and does lots of chores around the home, like pruning trees. We will definitely use him in the future.
Description of Work: Rescued cat from 40' in tree .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Kristi R.
10/2013
5.0
handyman service, ceiling fans
+ 0 more
It was great. He is nice and friendly. They have a great service.
Description of Work: He hung some ceiling fans, put in light fixtures, and put in an new sink in bathroom.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Handyman Services,
Landscaping,
Doors,
Tree Service,
Roofing,
Fencing,
Interior Painting,
Leaf Removal,
Decks and Porches,
Animal Rescues/Shelters,
Ceiling Fans,
General Remodeling
FAQ
A Frame Home Services LLC is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
A Frame Home Services LLC accepts the following forms of payment: Check,MasterCard,Visa
Yes, A Frame Home Services LLC offers free project estimates.
No, A Frame Home Services LLC does not offer eco-friendly accreditations.
Yes, A Frame Home Services LLC offers a 5% senior discount.
No, A Frame Home Services LLC does not offer emergency services.
No, A Frame Home Services LLC does not offer warranties.
A Frame Home Services LLC offers the following services: Residential and Commercial Repairs and Exteriors - General Contracting * Roofing * Siding * Painting * Gutters * Doors & Windows * Garage Doors * Fence * Patio Covers * Carpentry * Landscaping * Handy Man Services * More