About us
Business highlights
50 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Eco Friendly
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
$100.00
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
5.015 Reviews
Showing 1-15 of 15 reviews
Rick C.
06/2018
water softeners
+ -1 moreMay of 2018, I had a whole house water system installed which consisted of a water softener (salt based) and a dedicated reverse osmosis (RO) filtration system under the sink. I spent 4 months researching the different systems available and the companies offering installation. We, my wife and I, sat through 3 dog and pony shows from 3 different companies which all said the same thing; Texas has hard and lousy drinking water. We didn’t choose the cheapest or most expensive alternatives but chose the system and installation company that I felt were the best: the Kenetico 40-40 (water softener) with the K5 reverse osmosis (RO) filtration system and used Shelton’s Water for installation. Company reviews from places like the Better Business Bureau, Angies List and Home Advisor were consulted. Shelton was the only company that had rave reviews with a near perfect record. The system has been running for about 3 weeks and we are very pleased and have no complaints. The two man installation crew, Coe and Ryan, were professional, hardworking, trustworthy, courteous and very knowledgeable.
Description of Work: Water softener and purification system
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Yes, I recommend this pro
$6,000
Dale (Deedee) W.
10/2017
water softeners
+ -1 moreI have Shelton's do an annual check on my water system each year. They take water samples, check/replace the filters on the system in the garage as well as the reverse osmosis system under the kitchen sink. This year they swapped out a large charcoal tank for a new one. The tech I've had, Tim, is so patient in explaining everything and he even drew me a labeled sketch which I keep in my file. I love that there's not pressure to upgrade or do stuff that's not necessary right now. This system keeps minerals from building up in my pipes and water heaters and makes my drinking water chlorine-free. and tasting like spring water. I have the same drinking water quality as bottled water.
Description of Work: Annual check up and evaluation of Kinetico water softening system and reverse osmosis system
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Yes, I recommend this pro
Whitney W.
04/2017
water softeners
+ -1 morePreviously we had a horrible experience with the company we worked with in another city so I was skeptical about hiring another water softener company. We ended up going with Shelton's Water since they specialize in Kinetikos'. Zachary and Mike came out to run piping and install the softener. Wow. What great customer service. They were wearing nice shirts (even though it's a dirty job), driving a nice company vehicle. Zachary was leading and he did a great job of explaining everything they were going to do. He was very courteous and you could tell legitimately cared about his job. He's been working with water softeners for many years. When I asked him how my old water softener even worked, he had no issues with explaining the inner components. Also, he said they might have to rip out a bush but they ended up working around it. Patty, the receptionist, is probably one of the most sweetest people I've ever talked to on the phone. Overall, I'm so happy we went with them and I have full trust in them.
Description of Work: To get our previously owned water softener installed.
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Yes, I recommend this pro
$1,400
Jean J E.
01/2017
water softeners
+ -1 moreWell. I wrote a review shortly after services were completed
Description of Work: Water Filter System
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Yes, I recommend this pro
Jeff K.
11/2016
water softeners
+ -1 moreThe team was very professional, arrived on time, did a great job on the install, and cleaned everything up prior to leaving. I was informed of each step and how to use the product.. would use again and would definitely recommend.
Description of Work: Had a full whole house water system and a Reverse Osmosis system in the Kitchen that needed to be replaced.
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Yes, I recommend this pro
Gavin R.
06/2015
water softeners
+ -1 moreThe Kinetico system is better than most out there. The company was very easy to work with. No pushy sales to buy more than needed. I asked about an RO system and the rep didn't believe it was needed. Rainsoft and others tried to push us into buying every solution they had. Shelton tried to just sell us what we needed.
Description of Work: Tested water, installed system, and resolved issues.
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Yes, I recommend this pro
$4,800
Erin J.
06/2015
water softeners
+ -1 moreShelton's rep, Tyler Stone, was extremely helpful and easy to work with. I grew up with a water softener and was ready to add one to my place. The Kinetico brand isn't cheap but is of the highest quality. Tyler worked with me on the price. Installation did not go smoothly, but that was in no way Shelton's fault. If anything, it showed how committed they were. My installation team uncovered some rather odd plumbing near my shut-off valve and water heater. But the two gentlemen didn't give up and even came back a second day to complete the work. Then Tyler came out a week later to check on the system and even bring me another supply of salt bags.
Description of Work: Shelton's Water installed a whole-house Kinetico Water Softener for me.
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Yes, I recommend this pro
$4,280
Jean J E.
02/2015
water softeners
+ -1 moreNote to first paragraph: I do NOT in any way think the events that unfolded are the norm for Shelton's Water. This is simply stating what happened. I was treated courteously and professionally in every interaction from the Sales Manager to the office staff. They went above and beyond to ensure any issue was resolved and that I was completely satisfied with my system. Every person I dealt with could easily be a friend, even when i wasn't using my "nice voice' a couple of times. That is how genuinely nice the Shelton's Water people have been to work with. After rescheduling the actual installation a couple of times due to unforeseen issues on their end and my schedule, the system was installed. The installer arrived on time, professional, knowledgeable and very competent. The installation took a bit of time but was done neatly and everything cleaned up. Two days after the initial installation I came home to water leaking from the brine tank. After a less than nice. bordering on hysterical, after hours phone call to report it, my call was returned in less than 10 minutes. I was walked through shutting the system off and told that someone would be out first thing the next morning. When the installer arrived the next day the problem was quickly identified (bad float valve?) and replaced. He doubled checked the system, piping and everything else before leaving. He took plenty of time and did not rush which I appreciated. Since then everything has worked like a dream. The follow up water/system check was yesterday and all systems are performing as they should. I know there are less expensive/more expensive systems around. I wanted a system that would last and more of less take care of itself with little effort on my part. We have had several different systems (at various price points) through the years, and all have had problems. In the short time this has been installed the water is soft and clear, the filtered water is crystal clear. The difference is noticeable. I could not be more pleased with the system. I feel that Shelton's will be readily available should issues arise in the future. I would definitely recommend Shelton's Water..
Description of Work: Installed a water softener for house and a reverse osmosis filtering system in my kitchen.
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Yes, I recommend this pro
$5,000
Elizabeth O.
12/2014
carpet cleaners, water softeners
+ 0 moreunknown
Description of Work: Installed a water softener and de-chlorinator in my home. It went well Tyler Stone was courteous and responsive to all of my questions and was genuinely interested in meeting my families needs within my budget.
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Yes, I recommend this pro
$2,800
Response from Shelton's Water
Steven B.
09/2014
water softeners
+ -1 moreThey did a great job on the install, having to dig a trench, add pipe and install where I wanted it in the garage. Work was done in one day and the clean up outside was great. I had to do a small amount of sweeping, but that was no big deal. I called for an annual chaco up and had everything checked out and re-explained to me. The unit works great and has made a difference in how we use water in the house.
Description of Work: Installed unit. Tested unit. Provided salt and gave me an extra supply to last for next salt dump.
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Yes, I recommend this pro
$4,200
Response from Shelton's Water
Steven B.
07/2014
water softeners
+ -1 moreunknown
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Yes, I recommend this pro
Response from Shelton's Water
Bob S.
06/2014
water softeners
+ -1 moreunknown
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Yes, I recommend this pro
Response from Shelton's Water
carol R.
06/2013
water softeners
+ -1 moreThey were very heavy on sales and did not install confidence in purchasing a system from them.
Description of Work: They gave an estimate for a water softener system.
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$10,000
Response from Shelton's Water
Douglas M.
03/2013
water softeners
+ -1 moreunknown
Description of Work: Product Installation: This was a new water softener installation with reverse osmosis. The installation team was very courteous and professional. All components were complete and ready for installation. They cleaned up all materials prior to leaving. The sales representative made a follow up call the next day to check on my installation and scheduled an onsite visit to retest the water quality. I am very pleased with the product, the installation and the local support company.
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Yes, I recommend this pro
$4,700
Response from Shelton's Water
CAROL R.
04/2012
water softeners
+ -1 moreShelton's was prompt in coming for the initial contact to explain their products and give me an estimate. After checking references, we set the date for installation. The workmen were prompt, professional & courteous . They explained everything they would be doing and about how long it would take. They were very neat and cleaned up everything when the work was completed. Tyler came out the next day to recheck my water quality & make sure the installation was running correctly. I have had the unit since 3/31/2012 and am delighted with it.
Description of Work: I had been investigating various water softener systems for a couple of years. I was interested in the Kinetico system even though it was pricey. I called Shelton's for an estimate on the Kinetico softener. Their representative, Tyler Stone came out the same day. He explained the various types of systems they offered. He explained how they worked. He suggested a model which he believed would meet my needs based on my water usage. He gave me an estimate for that model and explained what the installation would entail. I had read & heard that it was not uncommon for water softener companies to perform water tests and then fabricate the hardness results in order to sell a softener. In preparation for that possibility, I had my water tested independently. That test told me what I already knew - that my water was very hard. Tyler tested my water and his results were only somewhat higher than those I got from independent testing. As I said, Kinetico is pricey but it was of the quality & type I was looking for - one that is totally automatic and provides soft water 24/7. Because they not only sell the unit but also install it, I would did not have to hire a plumber to do the installation. That gave me confidence because it would be installed by someone who was totally familiar with that type of unit. The purchase price included the unit plus the installation. If anything goes wrong, I can call Shelton's who can trouble shoot and fix the problem instead of me having to decide whether to call a plumber or Shelton's. I was concerned with the taste of softened water. Because of that I considered a reverse osmosis unit for under my kitchen sink. Reverse osmosis wastes water so I was not too excited about going that route. I asked where I could go to taste softened water. Tyler gave me the name of several places that had Kinetico softener systems but who did not have R/O filters for their drinking water. I sampled the water at one of those establishments and decided the water was fine for drinking. That saved me several hundred dollars not to mention not wasting water on the R/O system. Tyler explained how R/O worked and the pros of their particular system. He did not, however, pressure me to purchase the R/O system. That pleased me because many salespersons would push for additional purchases just to increase their income. I asked for references before I made my purchase. I called those folks and they were very satisfied with their units and with Shelton's service.
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Yes, I recommend this pro
$3,480
Response from Shelton's Water
Contact information
2708 E Randol Mill Rd, Arlington, TX 76011
https://www.SheltonsWater.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Water Filtration and Softening,
Carpet Cleaning,
Delivery Service,
Water Coolers
FAQ
Shelton's Water is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Shelton's Water accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Shelton's Water offers free project estimates.
Yes, Shelton's Water offers eco-friendly accreditations.
No, Shelton's Water does not offer a senior discount.
Yes, Shelton's Water offers emergency services.
Yes, Shelton's Water offers warranties.
Shelton's Water offers the following services: Sales, Service & Installation of Water Treatment Equipment for Residential and Commercial customers. Bottle-Free Water Coolers. Salt/Service Delivery are available in most areas.
We also provide Free Water Analysis for City and Well Water Applications.
Contact information
2708 E Randol Mill Rd, Arlington, TX 76011
https://www.SheltonsWater.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed