O'Brien Garage Doors - Tarrant County

The technician pulled a roller off the door; then told me all the rollers were bad. He wanted to replace them for $150. I asked him if he checked the other rollers; he said no. The door is very easy to raise & lower by hand so I told him no. I asked him if he would check & lubricate the chain. He said that would damage the unit. The owners manual recommends checking the chain tension & adjusting it if needed. He did not look at it at all. He did not perform a safety check either.

Great! Used them many times! Always prompt and very reasonable.

The tech was very quick to arrive and he fixed it in very short order.

Very smoothly from beginning to end on both the repair and the new installation. Very prompt and professional. We were so happy the first time that we called them back for the new installation. I highly recommend them!

They did a good job and completed it in a timely manner.

They do a great job and are honest about what needs to be done now versus what you can wait on or is not even necessary.

Tune up went okay, but tech said the garage door rollers were bad & needed to be replaced for over $300. If not, door would soon stop opening. Almost four years later and rollers are still working fine. BTW, a competitor, Texas Overhead Door, replaces rollers for $85 (if needed).

Excellent; they came and exchange it.

They replaced it and it has been working great.

Extremely well ! The folks in the office were nice to talk with and answered all my questions in a good and professional manner. They give a "narrow" window on a day to accommodate the customer and call about 30 minutes in advance of arrival. The best part of the experience was with the technician. His name is Justin and he is not only knowledgeable,helpful and efficient but perhaps the nicest, friendliest and courteous person who has ever done work for me !! We live in Arlington Heights, IL and he was from the local branch that services our area.

very good, cannot remember exactly, has been a year or so

Punctual, professional and courteous. Price is right and no issues with the garage door or motor.

They had the opportunity to up charge me but didn't. I felt they were honest.

Excellent! Repair was done the same evening, my door stopped working. Without their help I would not be able to leave for work early morning. I was very pleased with such great service provided in true emergency for me.

Okay. The price turned out to be higher than anticipated.

Very well --- fast service. Very knowledgeable repairman.

Offered several types of springs ranging in price. Selected lifetime spring.

Service was prompt and I was very satisfied.

Technician wanted to charge me for the work again even though I paid on Angie's list. Then he broke the cover to the garage opener. I complained to the manager, he said he would replace, I never heard from them again.

Everyone I dealt with was professional and knowledgeable. They arrived on time and performed the work quickly. They responded the same day that I called.

My experience was okay , I did not believe I was getting the best deal. They knew I needed a garage door so I was at there mercy.

Again, very well. I was informed about what needed to be done and why. The service was supported in an exemplary manner.

Very well. The same serviceman came out each time. He was personable, knowledgeable, and made sure he provided real value to me. I highly recommend this company.

Perfect, timely, excellent service and professionalism! Would definitely use again and highly recommend!

No Bill of sales, no contract. All I have is two charges on my credit card. I received nothing. I don't even know what model of door they put on. I've called them repeatedly and also they violated state law by asking for 50% down. Maryland state law, you can only request no more than 1/3 down. All I want is for them to mail me a copy of the contract for a bill of sales or a credit card receipt, anything relative to the install. I don't even know if there is a warranty.