They said they would call me on Monday to set up a date and time. They never called back. It has been over a month. After a eight month kitchen renovation, I am through with contractors that don't do what they say!
Description of Work: Called them to set up an appointment to talk about some tile repair and weekly service.
Rating Category
Rating out of 5
CAROL A.
06/2016
5.0
ceramic tile, pool cleaners
+ 0 more
The tile crew arrived and completed the job as scheduled. They left the area clean. They were very attentive to detail. We are very satisfied with their performance. This company also performs weekly cleaning and maintenance of our pool and has done so professionally for several years.
Description of Work: Removed old pool tile and installed new tile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
JOHN K.
07/2015
5.0
pool cleaners
+ -1 more
I use Kelly's Pool Care as my primary pool service company. I have used them for everything from minor maintenance to replacing my entire filter system. They are very professional and do extraordinary work. Mike is easy to get a hold of and responds quickly and efficiently to all the pool needs. They offer multiple options to fix an issue and are completely honest. I would strongly recommend Kelly's Pool Care to anyone.
Description of Work: Replaced my 2hp pool pump and re-piped the system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
renee B.
02/2015
1.0
pool cleaners
+ -1 more
unknown
Description of Work: They never responded nor returned my email nor called to schedule service.
Rating Category
Rating out of 5
Carole D.
12/2014
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Provide monthly pool service
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Rebecca W.
10/2013
2.0
pool cleaners
+ -1 more
I talked with someone at the company, gave them my contact information, they said that they might be able to make it out on Tuesday and I never heard back from them. I was totally flexible about a time and date for them to come out to give me an estimate.
Description of Work: I called them on October 8, 2013 to set up an appointment for them to come out to look at some concrete work i needed done on my pool deck where different places had cracked and raised in the deck.
Rating Category
Rating out of 5
responsiveness
1.0
Response from Kelly's Pool Care & Renovation
I would like to confirm exactly who you spoke with regarding this work. ALL phone calls are answered directly by the two owners on their cell phones. One of the owners, Kelly at 817-219-2380, was in Montana from Oct 5 - 10, 2013 and he did not take any customer calls during this time, which included Tues, Oct 8th. The other owner, Mike at 817-201-1455, did not talk to anyone regarding this type of work. We take any negative reviews very serious, so I would appreciate any additional information that you can provide.
Carl M.
10/2013
5.0
pool cleaners
+ -1 more
They did great, they found the leak and fixed it!
Description of Work: Leak Detection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Kelly's Pool Care & Renovation
Thank you for taking the time to post feedback on our company. We value our customers and it is our desire to maintain exceptional service.
Linda S.
07/2013
3.0
pool cleaners
+ -1 more
I can't remember.
Description of Work: I can't remember.
Rating Category
Rating out of 5
Response from Kelly's Pool Care & Renovation
I would like to confirm that you have given the correct company this "C" rate. Is doesn't appear that you have an in-ground pool on your property according to the tax records. We do not service above ground pools or free standing/enclosed/portable spas. If in fact, we did the work, it would be helpful if you could detail the type of work done, so improvements could be made. We pride ourselves on excellent, on time, and honest service.
Kameron A.
07/2013
5.0
pool cleaners
+ -1 more
This was a great experience for a very annoying situation. We were losing water in our pool and called some of the big franchise companies. They all just said they had to do a leak test even though we told them we could pinpoint the leak. They all wanted like $400 just for the test. Not to mention everyone I called was 2-3 weeks out. I guess pool repair business is good. Anyways Kelly's Pool Care & Renovation came out the very next day on a saturday on memorial day weekend. This was huge because in my opinion when you have a pool leak you need to get it fixed asap so you can run ur pool and it not get all green. In the end the leak was not where we thought and he had to do the leak test to find it which was about 20 feet away and was seeping through the concrete. It was a broken elbow pvc pipe near our waterfalls. He showed us the broken piece and explained why the original pool builders messed it up to begin with. I feel we came out much cheaper using him and like knowing my money stayed with a small locally owned company. This guy enjoys what he does and has a great attitude. Thanks again for the repair and sorry I didn't get to writing this sooner. Hopefully someone reads this and uses your company. I know we will again should we have the need. Hopefully not though :)
Description of Work: Found and repaired leak on our pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Kelly's Pool Care & Renovation
We are happy that a solution to your pool problem was found. We appreciate you taking the time to post a review of our service.
Sherrey M.
03/2013
5.0
pool cleaners
+ -1 more
He knows the equipment and keeps it running efficiently. He is very dependable and is here when he is supposed to. I met Kelly once and spoke with him twice via text. I have never had a problem with his service. He is very professional.
Description of Work: Kelly does our pool maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Kelly's Pool Care & Renovation
Thank you for being a valued weekly service customer. We truly appreciate your patronage.
Greg M.
12/2012
5.0
pool cleaners
+ -1 more
We have gone through more than our fair share of bad pool services and Kelly is great week after week!
Description of Work: Kelly provides weekly service on our pool and does a great job. It's especially challenging during the fall, as we have close to a dozen trees hanging over/near the pool.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$163
Response from Kelly's Pool Care & Renovation
We appreciate the positive feedback. Thank you!
Tim R.
04/2012
5.0
pool cleaners
+ -1 more
First visit: I called because our pool pump was not priming and not building enough pressure in filter to work correctly. Not sure how long the problem existed as we didn't notice until we uncovered the pool after winter hibernation. Kelly diagnosed a clogged line to pool pump and blew out the line and verified pump and filter working again. All was done quickly and professionally and the pool is clearing up quickly. Second visit: I called because our booster pump for the cleaner was not working. I was afraid we would need a new pump. But Kelly was able to "unseize" the pump and get us back to cleaning in no time flat (all within the minimum service call rate). Saved a bundle not having to replace the pump. Word of advice -- do not let booster pump sit dormant all winter.
Description of Work: Diagnosed and blew out clogged skimmer line Repaired seized booster pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Response from Kelly's Pool Care & Renovation
[member name removed], Thank you for being a continued repair customer. We take pride in providing our customers with prompt, reliable and honest work.
Fran H.
08/2011
5.0
pool cleaners
+ -1 more
They were just out in July. They are great. I've been using them for a long time. I like their service. They take appointment as soon as you call and they are pretty quick in that. They are always on time. Their service is good and reasonable.
Description of Work: I used Kelly's Pool Care for a routine checkup.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Response from Kelly's Pool Care & Renovation
Thank you for taking to time to share your option of our company. It is greatly appreciated.
Victoria A.
08/2010
5.0
pool cleaners
+ -1 more
Always on time and very professional and honest. Trust their work and their word.
Description of Work: Previously installed Polaris pool cleaner; recently fixed swimming pool pump leak.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$114
Response from Kelly's Pool Care & Renovation
Thank you for being a long time repair and weekly service customer. We appreciate your positive feedback.
SHANNON H.
07/2008
4.0
pool cleaners
+ -1 more
He does a good job. He came out last Thursday because when taking all that concrete up, a larger crack was made in the pool. He came out and fixed that. We had a few problems with pool equipment that he has taken care of.
Description of Work: They put in complete new pool equipment right after we moved in. He comes out once a week to service the pool. It's 150 a month for pool treatment.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Ceramic Tile,
Wells and Pumps
FAQ
Kelly's Pool Care & Renovation is currently rated 4.7 overall out of 5.
Monday: 7:30 AM - 6:00 PM
Tuesday: 7:30 AM - 6:00 PM
Wednesday: 7:30 AM - 6:00 PM
Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 6:00 PM
Kelly's Pool Care & Renovation accepts the following forms of payment: Check
Yes, Kelly's Pool Care & Renovation offers free project estimates.
No, Kelly's Pool Care & Renovation does not offer eco-friendly accreditations.
No, Kelly's Pool Care & Renovation does not offer a senior discount.
No, Kelly's Pool Care & Renovation does not offer emergency services.
No, Kelly's Pool Care & Renovation does not offer warranties.
Kelly's Pool Care & Renovation offers the following services: Pool renovation and restoration, tile, plaster, coping, deck, automatic cleaners & repairs, heaters, filters, timers & controllers, pumps, motors & leak detection.