Hard Rock Granite & Tile

Well organized, great follow up, contractor workers showed up on time, job got completed exactly as committed to.

It was okay. The follow-up wasn't so great. They didn't clarify things. They didn't really have time to inspect the work. They were standing there ready to do. I thought it was pretty pushy. We didn't get a whole lot of follow-up after week that we wanted. The work was okay.

They are AMAZING! This is the second time in 3 years we've used HRG for our home rejuvenation projects, and they never fail to exceed expectations. They're attentive, pricing is exceptional, and the quality of the workmanship is beyond extraordinary. If I ever need stone work, HardRockGranite are the only people I would call to do the job.

It went well. I had some cabinet work being done as well and needed to wait for a bit if time before I wanted the countertop and backsplash installed. They were very accommodating and worked with my schedule.

Thom and Sue are amazing to work with. I knew absolutely nothing about the process and they held my hand all the way through. Every appointment was on time. The installers did a beautiful job and left the house clean. I could not be happier.

Response was quick and on time. Professional and very courteous. Quality products. Cleaned up after themselves

I could tell that the man who bid on updating my kitchen, Thom McClinton, really was a real "stone man" when he was answering my questions about the different types of stones, tiles, etc. (unlike the other 3 bids I got from men who were just salesman) but I didn't know 'till I chose his bid that Thom is also the owner of the company. He personally went with me to "granite row" in Dallas twice to help me pick out my stone and the tile and he and his wife Sue held my hand throught the whole process. The installers were professional, courteous and easy to communicate with. I am very pleased with the results---so much so that I'm planning on hiring them to update my master bathroom next month.. (Btw, most of the neutral granites without the wild patterns that might turn off a potential buyer in the future are "level one" stones and are the same quality as the variegated granites but are much less expensive.) 10 stars. Kevin McCarthy

I had used Hard Rock before for my kitchen remodel. Again, the service and quality were fantastic. Because my outdoor kitchen was "hand-made", it was not perfectly symmetrical or level. The installers came out to take final measurements and quickly noticed things were not perfect. We had to work together to find a solution to minimize the defects. They were very helpful. The granite install went well and looks fabulous. However, the hardest part is always actually finding the perfect stone. Thom is fantastic in this regard. I think he knows every granite warehouse in Dallas and they all know him. I explained what characteristics I was looking for and he was able to find the absolutely perfect choice for the outdoors. That made all the difference.

I love my new kitchen, the workmanship is amazing. One of the things I wanted installed on the wall behind my cooktop were two ammonites. They look amazing.... I would recommend Hard Rock Granite and Tile for anyone looking to update their kitchen!

The workers were extremely punctual and pay attention to detail. I am a big detail person.

The experience was fabulous. All the vendors that came through to work on my kitchen after the new counter tops were installed all wanted to know who I had install them because they were impressed. He really helps you all the way through the process and educates you so you can make the best decision for your house. He publishes the whole process so you can see the step by step process of things. In the contract I had with him it specifically states that if you have them scheduled to come out and they come and can't do the work because of something else that wasn't finished in time that you still have to pay for the labor that was scheduled from the provider. I had a delinquent delivery of my cook top and they were supposed to come out. So I called and explained it to him and he understood what had happened and re-arranged his workers schedule to fit to me so he ended up saving me $400 for that day and could reschedule it to my needs. He showed me all the options and educated me on them for the entire process.He helped me pick the granite and he helped me decide how to design my backsplash. He has wonderful taste so it helped me in making my decisions. This was one of those deals you spend a lot of money on and you are actually very comfortable with spending that money when the work is done. I didn't regret any of it.

Excellent. Roger came to our house and took measurements and spoke to us about all the options. He is very personable, friendly, informative, and most importantly patient. He gave us names of places to go look at granite. We spent several weeks looking and Roger met us at several places. He was there to answer questions and make sure we saw everything. Tom the owner, was also amazing. He listened to what we were looking for and advised Roger what to show us. We were so impressed with them. Once we chose the pieces of granite, they invited us to go to the place where they cut the granite. My husband went and agreed with the pieces they chose to assemble. This is the real talent because it takes a good eye to know how to match the pieces. The installation was done on time and the men that were sent to our home were professional and superb. The backsplash was installed with care with an excellent eye to detail. The tile pieces for the backsplash were different and care was given to choose the ones that looked best next to each other. The whole experience could not have been better. We also bought a Blanco sink from them and it is fantastic. It was their recommendation and we love it. Plus, I have given their name to several of my friends and they have completed work for at least one of my friends. This is a friendly, caring and professional team. I highly recommend them.

Everyone I dealt with throughout the process was fantastic. My contact, Roger, was great about giving me a thorough estimate, including lots of helpful hints, walking with me while I selected my granite slabs, and arranging for me to be present when the templates were placed on the slabs prior to fabrication. He has been extremely responsive throughout the process. The team that handled the template creation and installation of the slabs did an outstanding job. The team that handled the template placement and fabrication was also wonderful and extremely responsive. My kitchen looks phenomenal - I couldn't be more pleased.

They did an excellent job. A few technicians came out and completed the job in a couple days. They were very accommodating and efficient workers. They did a great job with the cleanup afterwards. I had no problem contacting the company or scheduling the service.

We were very happy with their service. We also referred them to our best friends and they were equally satisfied. We did price out other companies and Hard Rock had the best pricing. They completed the job in different stages. They gave us a good referral for a company who could disconnect and re connect the sink while they did the counter tops. They completed the job in about 4 days. The staff was great at explaining everything to me. They were happy to answer all of my questions and were very informative. They seemed to be very knowledgeable and helpful. I had no problem contacting them ever or scheduling the service.

They had to rip out the counters and re do them. They were not pleasant when they had to do that because the counters were not up to our standards. They put wrong pieces of granite together. They did end up resolving the issue but I wish I would have gone with the company I had used before.

Two technicians come out and completed the job in 1 day. They were professional and were great with the cleanup afterwards. They even took away the old counters. I had no problem scheduling the service.

The service went great. Two technicians came out and completed the installation in 1 day. It took about 1 week for the product to be delivered. The staff did a good job and I would definitely use them again. I had no problem scheduling the service and the pricing was very reasonable.

The service went great. Three technicians come out and completed the job in 1 day. They were very professional and paid great attention to detail. They made sure everything was done correctly. I had no problem scheduling the service and they were prompt. They were efficient workers and I would recommend them to others.

The service went great. Two technicians came out and completed the job in a timely manner. They did a beautiful job and were very helpful. The technicians did a great job and we could not be happier with their work. The pricing was very reasonable. They made scheduling very easy and showed up on time.

The service went very well and their pricing was reasonable. Two technicians came out for the installation and completed the entire job in about a few days. They did the job in a timely manner. They were very nice and professional. They were very organized and have a nice facility for you to go look at the granite. They made scheduling easy and I would highly recommend this company to others.

They did a beautiful job. Thom was an artist and did a great job helping us pick out the right slab. He had great recommendations for what we were looking for. He went with us to about 2-3 different facilities to look at the different materials. He was extremely good at what he does and very contentious. He worked within our budget that we had given him. The cost just depends on the size of work you need done and the material you chose. The pieces fit beautifully and everything looked great. He is one of the only contractors I have used in several years where I was completely satisfied with their work. They were very responsive and easy to schedule for the service. They were very hard workers. He always makes himself available. I would highly recommend this company to others.

The service went great. Two technicians came out and completed the job in under an hour not including the prep time. They even left us some extra pieces of flooring in case we needed them. They were very qualified and confident. They were great with the cleanup after the job. I had no problem scheduling the service and there were very flexible with our schedule. I was very satisfied with the work.

We met with the granite merchant and picked out the piece. Members of the providers team came to our home and made a pattern of the counter tops and marked the sink, cook top, and other measurements. Afterwards, another appointment was made with the provider to review the pattern cut-outs. We worked with the provider to get the patterns in the locations we wanted for the pieces. The provider's team came to the house at the time scheduled, installed the granite countertops without any issues, and completed the job beautifully.

After they measured my kitchen & back splash, we chose our sink and back splash design from hundreds of pictures he had on an iPad. He brought actual samples of side trim options and samples of granite colors. Thom entered my information in a laptop computer and gave us an exact price on the whole job right then. We met at the indoor slab yard and he helped us select the right slabs for our home and brought backsplash samples so we could compare the color and material choices to our actual slabs. Every detail and price of the project was separated and very easy to understand. Our kitchen is beautiful and took very little effort. The customer service was excellent from beginning to end, what a great experience! I would highly recommend them to anyone looking for new countertops & backsplash!