DREAMMAKER BATH & KITCHEN/TAYLOR'S CUSTOM CONSTR

ABSOLUTE NIGHTMARE! WE SIGNED THE CONTRACT IN FEBRUARY 2012, AND OUR LAST CABINET DOOR WAS JUST INSTALLED FEBRUARY 2013! REMODEL BEGAN WITH A TWO MONTH FINISH PROJECTION. IN AUGUST, AFTER 5 LONG MONTHS AND STILL NO COMPLETION, TOO MANY EXCUSES TO DOCUMENT, AND POOR CRAFTSMANSHIP, WE HIRED AN ATTORNEY FOR BREACH OF CONTRACT AND THE JOB WAS NEVER COMPLETED. AS YOU READ THIS, THE KITCHEN BID FOR BILL TAYLOR'S WORK WAS OVER $ 49,000.00 IN ADDITION TO THE $49,000, WE HAD TO PAY FOR ALL APPLIANCES, WOOD FLOOR INSTALLATION, BACKSPLASH TILE AND GRANITE OUT OF OUR OWN POCKET. AS OF THIS DATE, WE HAVE SPENT $100,000 FOR A KITCHEN NIGHTMARE!!!!!!! DURING THE RENOVATION, BILL TAYLOR THE OWNER, WAS NOT PAYING HIS CONTRACTORS FOR OUR PROJECT OR PAST PROJECTS. THE ELECTRICIAN SAID HE HAD NOT BEEN PAID FOR 4 JOBS AND HE MAY HAVE TO FILE A LIEN AGAINST OUR HOME. THE PAINTER, Jesse Pena, of Texas Remodeling, CALLED ME DAILY TO COMPLAIN THAT HE WAS NOT BEING PAID AS WELL. SO IN RETALIATION, JESSE PENA TOOK MY CABINET DOORS THAT WERE ALREADY INSTALLED OFF THE CABINETS, TOLD ME THEY NEEDED TO BE TOUCHED UP AND "HELD THEM HOSTAGE" UNTIL BILL TAYLOR WOULD PAY HIM. I NEVER GOT THE 8 CABINET DOORS BACK AND HAD TO HAVE THEM REMADE COSTING ADDITIONAL MONEY. BILL TAYLOR DID NOTHING TO GET MY DOORS RETURNED. WE HAD TO HAVE THE CABINET DOORS COMPLETELY REMADE AND PAINTED AND THE FINAL ONE WAS JUST INSTALLED AFTER A YEAR OF COMPLETE INCOMPETENCE! HERE IS A SMALL SUMMARY OF 5 LONG MONTHS WITHOUT COMPLETION: THIS IS WHAT YOU WILL GET IF YOU HIRE BILL TAYLOR, TAYLOR'S CUSTOM CONSTRUCTION dba DREAMMAKERS, ARLINGTON. 1) WORK CREW NEVER WORKED A FULL DAY OR A FULL WEEK. THERE WAS NEVER ANY COMMUNICATION WHO WOULD BE WORKING THAT DAY OR ON WHAT PROJECT. DAYS WOULD GO BY OR A WEEK, WITH NO COMMUNICATION OR WORKMEN. WE WOULD CALL AND ASK IS ANYONE ARRIVING AT OUR HOME TO WORK. IN ADDITION TO OUR HOME SECURITY, THIS IS WHY AFTER 5 MONTHS, THE KITCHEN STILL WAS NOT FINISHED. I WAS HOME SO MUCH TO SUPERVISE THAT I WITNESSED THE WORKCREW WOULD ONLY WORK A FEW HOURS AND THIS INCLUDES THEIR NUMBEROUS SMOKE BREAKS AND CHIT CHATTER ON MY PATIO. THE MASTER KEYBOX THAT BILL TAYLOR SUPPLIED WAS NOT SECURED AS PROMISED. WE WERE PROMISED THAT AFTER EACH SUBCONTRACTOR FINISHED THEIR PART, THE COMBINATION WOULD BE CHANGED...AFTER LOCKING OURSELVES OUT OF OUR HOME ON SEVERAL OCCASIONS, WE WOULD CALL BILL TAYLOR TO ASK FOR THE COMBINATION SO WE COULD GET THE KEY AND THE COMBINATION NEVER CHANGED. SO EVERYONE WHO EVER WORKED AT OUR HOME HAD ACCESS AT ALL TIMES TO ENTER. 2) FRENCH DOORS WERE ORDERED 3 DIFFERENT TIMES AND EACH TIME THEY WERE OF POOR QUALITY AND NOT WHAT WE HAD ASKED FOR...THE DOORS WOULD BE INSTALLED AND WOULD HAVE TO BE TAKEN DOWN FOR THE NEXT ONE HE ORDERED....THAT ONE WOULD BE INSTALLED AND IT WOULD BE WRONG AND THEY WOULD TAKE IT BACK DOWN...THE QUALITY AND TASTE LEVEL OF THEIR WORK IS DEPLORABLE. THE DOOR ALARM WAS BROKEN DURING INSTALLATION AND WE DID NOT HAVE A SECURED HOME FOR OVER TWO WEEKS. 3) GRANITE: WE PURCHASED 3 SHEETS OF EXPENSIVE GRANITE PRICED OVER $11,000, WHICH WE PAID OUT OF POCKET. THE GRANITE WAS PURCHASED IN MARCH AND INSTALLED IN JULY...(THE INSTALLER SAID SHE FOUND IT STRANGE THAT THE GRANITE HAD BEEN IN STORAGE IN HER WAREHOUSE FOR THAT LONG OF TIME). TWO SHEETS WERE INSTALLED AND ONE SHEET WAS LEFT IN STORAGE. WE TRIED TO SELL THE GRANITE SINCE IT WAS EXPENSIVE AND WE DID NOT NEED IT, HOWEVER, AFTER AN EXISTING CABINET COULD NOT HOLD THE WEIGHT OF THE INSTALLED GRANITE, THE GRANITE BOWED IN THE MIDDLE AND HAD TO BE COMPLETELY REPLACED WITH THE REMAINING THIRD PIECE OF GRANITE. THE GRANITE INSTALLERS RETURNED AND NOTICED THE CABINET HAD NOT BEEN STABILZED TO HOLD THE WEIGHT. BILL TAYLOR'S RESPONSE WAS " IT WAS NOT IN THE CONTRACT TO STABILIZE THE EXISTING CABINET BEFORE INSTALLING THE GRANITE". ANOTHER EXAMPLE OF POOR QUALITY WORK ETHIC. I AM GUESSING AFTER THE $49,000 CONSTRUCTION FEE, WE WERE SUPPOSE TO STABILIZE THE CABINET, NOT HIM. 3) BACKSPLASH TILE: WE ORDERED CUSTOM MADE GLASS TILES PRICED OVER $2500 FOR A MERE 40 SQUARE FEET @ 62.50 A FOOT. WE PAID BILL TAYLOR ADDITIONAL MONEY PER HIS REQUEST $125.00 EXTRA FOR A GLASS BLADE HE WOULD NEED FOR THE TILE CUTTER. IT WAS NEVER USED. THE TILE WAS CUT RIGHT BESIDE MY POOL WITH GLASS PARTICALS ALL OVER MY PATIO AND INSIDE THE POOL. THE GLASS HAD TO BE CLEANED FROM MY POOL AFTER I CUT MY FOOT. THE TILE WAS INSTALLED SO POORLY, I HIRED A TILE EXPERT TO IDENTIFY THE PROBLEM. I HAVE PICTURES. HE TOLD ME THE TILE WAS NOT CUT WITH A GLASS BLADE AND STATED IT LOOKED LIKE RATS HAD CHEWED THE EDGES. IN ADDITION, THE TILE WAS GLUED ONTO THE WALL USING A GLUE THAT SPECIFICALLY STATED ON THE CONTAINER, "DO NOT USE ON GLASS TILE". BILL TAYLOR ADMITTED TO USING THE WRONG GLUE BUT TRIED TO BLAME THE TILE MANUFACTURERS, WALKER ZANGER FOR THE TILE PAPER BEING PLACED ON THE WRONG SIDE OF THE TILE. ABSOLUTELY UNTRUE. IF THE PAPER WAS ON THE WRONG SIDE, WHY WOULD 40 FEET BE INSTALLED BEFORE YOU NOTICED? THAT WAS THE EXCUSE AFTER BILL TAYLOR REALIZED THE HORRIC JOB HIS TILE CONTRACTOR PERFORMED. HE HAD THREE PEOPLE TRY TO CORRECT IT, WHICH ONLY MADE IT LOOK WORSE. HE ADMITTED THE TILE WAS NOT INSTALLED CORRECTLY BUT HE DID NOT FEEL HE SHOULD BE RESPONSIBLE FOR REPLACING THE COST OF THE TILE. AFTER SEEING THE TILE, AFTER BEING ON MONTH 5, AND AFTER HIS PAINTER TOOK MY CABINET DOORS AND WOULD NOT RETURN THEM, THAT BECOME THE FINAL LAST STRAW! WE FIRED HIM FOR BREACH OF CONTRACT. HIS RESPONSE TO OUR ATTORNEY WAS WE WERE IN BREACH OF CONTRACT, BECAUSE THAT IS WHAT HE DOES..HE WILL NOT ACCEPT ANY RESPONSIBILITY FOR HIS ACTIONS. WE HIRED OTHER PRIVATE CONTRACTORS TO FINISH THE MESS HE LEFT BEHIND. ONE YEAR LATER, THE WORD "KITCHEN" BRINGS BACK ANGER FOR ALL HE PUT US THROUGH AS HOMEOWNERS....THIS IS ONLY A SMALL LIST OF INCIDENTS..JUST TOO MANY TO MENTION. HE WILL RESPOND BACK AND TELL YOU IT WAS ALL OUR FAULT AND WITH HIS NUMBEROUS EXCUSES.. ...REGARDLESS OF HIS CONTRACTORS THAT WERE IN MY HOME JOKING EVERYDAY THAT THE KITCHEN STILL WASN'T FINISHED AND THAT I SEEMED LIKE THE HEAD CONTRACTOR, INSTEAD OF BILL TAYLOR, BECAUSE I ALWAYS HAD TO MISS WORK AND SUPERVISE BECAUSE BILL TAYLOR NOR HIS HEAD FOREMAN WERE SUPERVISING...IF YOU NEED A BARN BUILT IN 6 MONTHS, THEN HE MAY BE HELPFUL TO YOU...IF YOU NEED A RENOVATION IN YOUR HOME, SAVE YOURSELF THE PAIN AND SUFFERING...HIRE SOMEONE ELSE. IN ADDITION TO ALL OF THE ABOVE: ONE MORE OF MANY THINGS! THE CABINET MAKER WHO BILL TAYLOR USED TO BUILD OUR CABINETS DOORS(AND WHO REMADE OUR STOLEN CABINETS PER OUR REQUEST), ADVISED US DURING INSTALLATION OF THE REPLACED DOORS, THAT THE REASON THAT OUR CABINET DOORS OF 6 MONTHS WERE WARPING IS DUE TO NOT BEING PROPERLY SEALED BEFORE PAINTING. THEY WERE ORGINALLY SOLD TO BILL TAYLOR AS UNSEALED..... ANOTHER EXAMPLE OF NON SUPERVISION OF HIS CREW AND POOR WORK. WE HAVE ALREADY REPLACED TWO DOORS..I AM SURE MANY MORE TO COME.....SO THE NIGHTMARE CONTINUES! SINCERELY, DR. ALAN & JERRI HURSCHMAN

THEY DID A VERY GOOD JOB OF WHAT I WANTED THEM TO DO, BUT IT TOOK THEM A LITTLE WHILE TO GET AROUND TO DOING THE PROJECT. IT WAS TOO EXPENSIVE.

THE PRICE SEEMED VERY HIGH. I KNOW I HAD A LOT OF WORK DONE, BUT THE PRICE WAS CRAZY. ALL THE WORK THEY DID WAS GREAT QUALITY AND I WOULD USE THEM AGAIN. THEY DID SO MUCH WORK IN A RELATIVLY SHORT AMOUNT OF TIME.

I WOULD GIVE THE OWNER AN A, BUT ONE OF HIS WORKERS AN F. THE WORKER PUT PART OF THE FLOORING DOWN THE TOILET AND IT BACKED UP MY WHOLE SYSTEM. THEN I HAD TO CALL A PLUMBER ON TOP OF ALL THE OTHER WORK THAT WAS BEING DONE. I WOULD NOT PERSONALLY HIRE THIS COMPANY AGAIN BECAUSE OF MY EXPERIENCE WITH THEM.