COSMOPOLITAN CARPET & RUG CLEANING

** DO NOT USE THIS COMPANY IF YOU HAVE AND CARE ABOUT YOUR PETS!** Had this company clean our carpets on March 10, 2023, and soon after our dog became violently ill. Carpet was cleaned and after that procedure was done, the tech sprayed a "protectant" down, I have yet to find out what this chemical is exactly. My wife called and spoke to Rachel, who assured her whatever was placed on the carpet was then extracted by the machine, HOWEVER, that's not true. I watched the tech spray something from a bottle and then proceed to rake the carpet, nothing was then "extracted" nor was the machine run over the carpet again. After the tech left, our dog became extremely nauseous, lethargic and struggling to breathe. We had to take her to an emergency veterinarian, after a series of tests, including all types of blood work, was able to determine she came in contact with some type of irritant or poison. We were there for close to 9 hours! This is a healthy 5-year-old dog who JUST had her bi-annual checkup last week. I called the next day and had Rachel call me back, told her the situation and only then, did she back-peddle on what she initially told my wife about this product being extracted back up because I told her I watched the tech spray it on and left it. She tells me this protectant is safe for pets, but when I asked for the MSDS sheet on this product, she tells me she will email it to me. Well, a whole day has gone by and guess what? NO EMAIL. These sheets should be readily available. Finally, a day and a half later, I finally get the SDS on this product and it's classified as a "Hazardous Chemical" per OSHA and causes irritation when breathed in or ingested, which this tech sprayed from a bottle, in mist form, 5-6 feet away from me and my pet. Nowhere on these sheets sent does it say "safe for pets or children" as they claim. I called OSHA and the manufacturer, and both agreed this should not be applied anywhere close to people or animals and only is it really safe after it has dried. At no time did this tech tell us to stay off the carpet for X amount of time, or we would have done that. If you're a pet owner and love your pet like we do ours, then you can imagine the stress and anguish it was watching her struggle like she was, not knowing really what her outcome will be. I emailed this company to let them know what the product they use has done and the cost of our vet bill, which again, have had no response. So, if you have pets, or children for that matter, do not use this company. Only in it for the almighty dollar and could care less the damage they do.

First time to use them and it was a great experience. Arrived on time, pleasant and friendly personality, carpet looks great!! Very happy!

very good service

.

.

.

unknown

.

.

.

The process from start to finish went so smoothly! Rachel answers the phone when you call and she was knowledgeable and assisted us on scheduling an estimate and the actual service. Mark, the owner, came out to do the estimate and he was thorough and informative. The price quoted was fair. Sergio came out to do the stretching and cleaning. He arrived on time and was extremely professional and courteous. He has been with the company over 10 years. That says so much about the stability and workmanship of this company. Mark cares about the customers and it is apparent that expectation affects his staff.

I couldn't be there so a family member let the technician in. I was just informed that he left and that the carpet was beautifully cleaned and smells wonderful! Good job!

Prompt, Reliable, Quality Service.