Cool Tech Mechanical

Good response. Treated me fairly.

Actually he just came back today, because it wasn't working. And he found the capacitor broke. So he fixed it and we have air conditioning. They were very timely, very polite. They came the day that we scheduled originally with the original coupon and he checked everything out and he thought there was a leak. And he did give us Freon. But it wasn't a leak, it was the capacitor. He came about three or four days after we bought the coupon. I think if we had done a phone purchase it would have gone much faster, but I think the e-mail slowed it down. It was very positive. He was a very good technician, very friendly. The price wasn't too bad. The quality of the work was good. His responsiveness was pretty quick. He was very professional.

I am a former HVAC engineer and a female. Usually I get the "little woman" treatment, but these guys listened to what I had to say and took me seriously. I used them last year for the upstairs unit and this year for the downstairs unit. The only problem was that on a Sunday I requested a visit on Mon, Tues or Wed and got a written response that someone would be out on Mon, but when I called on Mon to confirm a time, they said it was scheduled for Tuesday....but they offered to correct it right away before I could even express disappointment. The guy came out and tested the temp drop for the top unit without charging an extra diagnostic fee. It was OK, so he then checked the downstairs unit and found a bad capacitor (cap). He said it would be $150 for him to provide and install the cap. I asked him to give me a couple of minutes while I checked to see what the cap would cost online, and it was $50 and a long-ish drive for me and it was already 5pm. So I went out and he was in his truck with it running waiting, and when I said I wanted him to install his cap, he smiled and genuinely did not seem perturbed that I had changed my mind (although he seemed ready to go. It was 5pm, after all...) He changed the cap and I paid the bill and we chatted for a bit while we waited for the AC to cool the house down and there was a decent temp drop from the vent to the room, and then he left. It was worth the extra $100 to have him install it and make sure there were no other issues besides the bad cap, to have AC that night, and to not have to take off work and drive across town to get the cap and install it myself. It was HOT HOT HOT outside, too. I like these guys. The tech last year was very nice and tolerant of all my chatting about the system and he even showed me a tip or two on how to maintain the system while he was fixing it. (I was an HVAC engineer for commercial/industrial systems, not residential systems. I know enough to fix some things and also to get myself in real trouble, ha ha.) With the knowledge that I have about HVAC and electrical, these guys are the kind of service company you want: they are straight shooters (I didn't let on right away, I let them tell me what was wrong first and why), they didn't brush off my requests or inquiries, they gave sound advice and their troubleshooting was backed up by solid knowledge, as they were able to answer my questions. I usually get some surprise when people realize I am an electrical engineer with 20 years of hardware experience because I look exactly like a housewife type and I wear makeup. Both techs were right on target with their diagnosis and recommendations. One was an older guy (last year), the other a younger guy (this year.) They knew what they were talking about and were able to answer some technical questions, and did not try to sell me extra stuff. Yes, the cap was expensive, but I would expect a markup if a company is to stay in business. I should buy a new multimeter and test the cap myself next time before calling. This was a 4 year old unit and the cap had no burn marks, nothing. I was thinking it was a bad compressor, so I was lucky it was just the cap.

It was great. They came on time. They cleaned up when they were done.

The service call technician was very knowledgeable and prompt.

He arrived on time, introduced himself and went straight to work. He was polite and professional. He also offered me a yearly contract but I have not done as of yet. He checked everything and put in new air filter.

Saw that ice was on the line from outside AC unit to wall, had to disconnect and wait until next day to come out. He added coolant and checked out both units. Seemed to be knowledgeable and explained everything. Was helpful in trying to save me money.

I noticed that my AC was not cooling. The company I usually use takes about a day before they can come to my house. I remembered that I recently joined Angie's List and started looking up reviews for some AC/Heating companies close to my home. I noticed that Cool Tech was rated well, close to my home and was currently offering a special. After speaking to one the the employees at Cool Tech over the phone, I purchased the advertised special. They sent a technician out within 2 hrs. He checked out my unit, made some adjustment and had my house cooling shortly thereafter. I'm glad I didn't wait an additional day or had to pay extra for someday service. I will be using Cool Tech again for furture AC/Heating needs.

They did not pressure me in any way on what option I should do. I absolutely could've chosen the cheapest option and I'm sure would have been pleased. I personally opted for the most expensive option because I just recently moved into this home and plan on being here for 10 plus years. Every person that I've had contact with this company has been professional and friendly. I will absolutely use them for all my heating and A/C issues in the future.

After checking everything, my A/C system looked good and could not find any problem with my thermostat. The thermostat would not "act up" as it had done prior to my call. Previously the inside temperature registered at 19 degrees and the heater came on. This was during the storms we were having. The Serviceman, Dennis, and I discussed this and it might have been the electrical storms causing the problem. I had also cut the power off of the whole unit and that might have reset the thermostat.. He said he could put on a new thermostat, but since it wasn't currently showing the low temperature and appeared to be working properly, he hated to charge me for something I didn't need. We decided to watch the thermostat and if it started to act strange again, I should call the office & they would schedule a service call to install a new thermostat. I appreciated the fact that he did not try to sell me a new thermostat when he could not find anything wrong with it or anything wrong with my A/C unit.

Good. He took his time, worked carefully, let me watch and answered all of my questions. He left a written report, with estimates for additional work. Later, I purchased two parts (contactor and capacitor) myself and installed them for 1/5 the prices he quoted. They proved to be relatively straightforward installations. I was glad he had done the checking and identified the needs.

Company was professional and easy to work with. Our tech noted that our capacitor failed the test and could either last all summer or not. We have had multiple capacitors before, so we decided to change it. The tech did not add any Freon and otherwise did not find any problems with the unit. He was not here long, so I don't think he blew out the condensation line, but we were still pleased with the visit.

Cool Tech Mechanical replaced/installed two new complete HVAC system for my home 4/20/15. The work that was done was incredible!!! Cool Tech installed/hung the HVAC system in my attic better than the original builder! The team they had in placed double check behind each other, professional and cleaned up behind themselves! If I could take pictures of the attic and post the before and after you would be floored???.I was that impressed!!!! Price?.Price??.Price!!! I?m about to put my home on the market. I received 4 quotes from 4 different ?Angie?s List? preferred vendor and Cool Tech Mechanical destroyed them all! I don?t know if I should put this out in the atmosphere?..LOL??.but Cool Tech charge me to replace 2 entire system A/C ? furnace 14 SEER 3 ton rated R-410A for $8914.00 and gave me 2 new Honeywell 9000 Wi-Fi color touchscreen thermostat for FREE!!!! Thanks Jon Kalp with Cool Tech Mechanical! Now my 12 year home is up to code and ready to compete on the open market!

The tech did not do any temperature check (called delta T). Ignored me when I asked if he would replace the filter if I brought it in. He said he added the lb. of refrigerant but the unit was still very low. So when I asked if he needed to add more what would be the cost per lb. and how much could I possibly need and set a limit the story got more confusing saying that it was not necessary. Then he left and the house grew colder and colder so I called the office to report the problem. Evidently he left it set on hold which I understand was needed to check the unit but failed to take it off. However, he did not admit to this but gave me some possible other weird explanation which sounded doubtful.

Very prompt and a great value.

On one home the work was completed satisfactorily. On the other, the service was cancelled abruptly without a follow up call until the 2 days later.

First time the tech did a cleaning in all the times a check was done. Service was requested for a P.M. appointment but a tech tried to come in the AM. We missed his call and had to contact office to get the visit in the PM.

I signed up for a check up and coolant fill for my a/c, but knew that there was an issue. The technician immediately found the issue and told me that my fan motor needed to be replaced. He gave me an estimated price and I agreed to the fix. He changed out the motor within a very short amount of time and the cost was less than the estimate that he gave me.

They were prompt, courteous and I felt they were very honest. I felt very comfortable with them. The service was great.

The Cool-Tech technician was prompt, courteous and friendly, and performed the inside and outside service of our HVAC system quickly. He didn't have a record that I had purchased this service through Angie's List and I couldn't find my record, so I paid him $69 via check. Later I found my receipt and called Cool-Tech, who had already processed the check through my account but they reversed that payment. The technician, Wayne, told me that he was able to move our outside unit a little, and so it appeared to him to be a little unstable, even though it is on a concrete slab. He suggested they put another support put under it. I called later to see what that would cost, and he said it would be $275. I tried to move the unit myself but couldn't budge it much, even though I am female and not terribly strong, so have decided not to purchase the support right now. I appreciate Cool-Tech's promptness, efficiency and friendliness of their employees and would recommend their services.

It worked out well. It did cost me more. There were some additional repair issues and so he had to fix them on the air conditioning unit. They were able to get back to me the next day. The additional repair cost more than what I thought it was going to.

He got here on time and did what he needed to do. He was really good. He was polite and professional. He checked everything out. He told us what his company does. He told us about their warranty stuff and a plan we could get on. We didn't get on it at the time, but it was really good.

Purchased deal on Angie's List. Company came out and told me to call Angie's List for refund since the price is a "running deal" offered directed by the company. I thought it was a prepaid deal that I had already purchased from Angie's List. I called Angie's List and it was explained to me that I did not need to pay again only to give the company the coupon code.

Our furnace quit lighting yesterday. I called Cool Tech around 7pm and they offered to come out after hours, but I chose to set up an appointment today. The technician John called me at 7:30am and was there about 8am as promised. He was very courteous and replaced the igniter quickly. The heater is back to working properly. This is my second time hiring Cool Tech and they will continue to be my go-to heating and air conditioning guys.

Jon came to my house and gave me a timely quote. The installation crew showed up on time and completed the work within the day. All items listed on the invoice were completed. The system appears to work fine.