Climate Experts A/C & Heating Inc

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Where do I start?!? The guy did show up when he said he would. Beginning of the visit was OK. The problem came when he couldn't tell me what was wrong with my A/C. My wife and I had questions. He got extremely rude with my wife to the point where I had to ask him not the speak to my wife in that manner. Insult #1. I was already having reservations in the fact that there was something wrong with my unit but he couldn't tell me. He insinuated that I was just trying to get something for free. Insult #2. Get what, you haven't done anything! I suggested to him that he was quickly talking his way out of getting paid. What he didn't know was that I wanted to pay him but my wife was saying we didn't get the service we paid for. The vendors stance was that he came out for a "diagnostic" call. I understand that to mean, I’ll come out and tell you what the problem is, repair will be an additional cost and if you refuse repair you still owe the diag fee. Our question was, well doesn't "diagnostic" allude to you actually telling us the true nature of the problem, his response was no. ?!?!? He even tried to liken this situation to cancer treatment. Really??? Before it was over he raised his voice at my wife again, accused us of trying to get over (Insult #3) and that's when I said we're done. I wanted to ask for supervisor information but he stated he was the owner of the company and went on some rant about not appreciating his integrity being questioned because we stated we had this problem last summer and the vendor we called out fixed it. I couldn't remember who it was nor could I find the invoice so that's when I went out to Angie's list. I suggested I'd try again to find whoever that was. This was not a slight at him. I suggested that they found and fixed the issue. He seemed offended that we would actually attempt to contact someone who could RESOLVE our issue. Then with extreme added he starts “you owe me $69.95…” By this time I’d decided my wife is correct and this dude isn’t getting paid for services not rendered PLUS the yelling at my wife PLUS the threats, yes threats. At first I felt bad because he had just told me about another of his clients that refused to pay because he didn’t fix anything… I guess that should have been Alarm #1. I sincerely had planned on offering something for the trip out but definitely not $70 and I know absolutely nothing more than before you came and my A/C is still not working properly. But after how he talked to me and worse, my wife, I couldn’t in good conscience pay this guy for services not rendered and sure not paying for insults and rudeness… How did this guy make Angie’s List????? P.S. I had a meeting this evening at 7:00. While I was gone my wife felt the need to leave because she didn’t feel safe at home by her self based on the threats he made while he was leaving.

Another a/c company that my elderly father had a service contract with came out for one of the twice yearly check-ups at his house and diagnosed a leaking coil that needed replacing or (surprise) an entire new unit to replace his 7 year old Carrier unit. Since the unit appeared to be working fine and the tech had brought a sales guy with him on the service call and wouldn't leave a written estimate behind, it sounded like an unscrupulous sales job rather than routine service so I reached out to Climate Experts for a second opinion. William did a diagnostic check and while he didn't find a leak, he plainly discussed our options and suggested we wait a bit to see if the freon level went down signifying an actual leak. i.e. Honest assessment.

I used them before I checked them on Angie's List. They were a very good company. They did everything that they said that they would do. They did the job on time and showed up on time. I have been thinking about using them again and so, have been checking their rating on Angie's List. However, I have not used them again but I might use them again in the future as I thought that they did a very good job the first time. It cost a few hundred dollars and they were fairly pricey but I don't remember the exact price that I paid. Their price seemed high but they explained that it was kind of a special fan that needed to be replaced. Also, I called them for an emergency and so, I did not have the time to check on the prices. The quality of their work was definitely great. I have another job that needs to be done but I have not been able to afford it yet.

Dealing with Climate Experts is nothing short of a joy. Having central heat in winter is nice!

Company and representative that came to my Mom's house was wonderful. The unit blows loudly but the manufacturer can't figure out why. The company did everything they could but the prob lies with the manufacturer.

It was extremely inexpensive because he was over helping the neighbor anyways. Then they just helped me over the phone. He was great!

He came out a year ago to check up on the system and his price was extremely reasonable. The last time I called him was because my heater and thermostat was not working and he walked me through fixing the problem and he never had to come out. He recommended that we switched the air filter out and we replace the batteries in the thermostat and that fixed the problem. He never charged me anything as well.