BURGESS CARPET CLEANING

Great job. Spent extra time to deep clean problem areas.

We contacted this company on a Monday based on good reviews here on Angie's List and scheduled carpet cleaning on our and quot;new to usand quot; home that we would be moving into on Saturday. We scheduled for Friday morning at 10:00. We were quoted a fee of $99 on the phone, even after my husband inquired about if there would be any additional hidden costs. So Friday morning comes and Javier calls us to see if he could come early. We explain that we cannot because we are staying at a family member's house 45 minutes away and needed to keep the 10:00 appointment. We rush to get our 4 kids ready and to the house only for Javier to be 45 minutes late. We called at 10:25 and only then did he let us know that he was running behind. Once he arrived he explained to my husband that he would do a deep clean and that the charges would be $135, even though he originally quoted us a fee of $99. He sets about his work and finishes at 12:30. He leaves water all over our wood and concrete floors and only cleans it up after we ask him to do so. He then says he only takes cash or check and it's $150 with tax. The side of his cleaning van said he cleans an entire 2 story house for $135 and we only had him clean 3 bedrooms and stairs. And tax would have only been $11, not an additional $15. I was so frustrated that AGAIN the price changed, but the carpets were clean and we were moving in the next day so I had limited options. We left the house with the A/C running and fans blowing. You can imagine my shock when we arrive at 8:30 the next morning with 2 huge moving trucks and a dozen people to help us move in only to find that the carpets are STILL WET! After almost 24 hours! I have never, ever had carpets not dry after a couple of hours of cleaning them. We were forced to pile all our stuff in 2 rooms and the garage even though we had people ready and willing to get us all moved in. Our house is a split level so when you enter, you either go up or down stairs and the stairs were still wet and we had no way to avoid trudging over them 100 times as we moved stuff in. You can imagine how wet carpeted stairs will look after such a thing. Disgusting! I immediately called the company to ask for someone to come out with fans to get the carpets dry, still not understanding why they were still wet in the first place. When I explained our dilemma, the only thing Javier would say is to turn on the fans and open the windows. That was his solution. He was too busy to come out or to send someone out until the very end of the day. So around 5pm Javier shows up with one fan. ONE FAN! I couldn't believe it. I told him at this point I just wanted my money back because I was going to have to call another company out to re-clean the carpets again. All he would say is that the carpets were clean when he left. He said this over and over again. Yes, they were clean but they were still wet more than 24 hours later at this point which was unacceptable. And now they were worse than they were to begin with. He refused to give me my money back and was rude and argumentative. So if you want clean WET carpet, then this is the guy to call. If not, look somewhere else!

They were very good and very cordial. Thorough, did a great job.

very professional and did a good job.

Javier was very friendly and courteous. He called to confirm the appointment the day before. He was an hour late to the house and did not call to let me know. I will say that the carpets look nice. Unfortunately, the guarantee that they would be dry and quot;in one hourand quot; has NOT been the case. The carpets were SO wet, I have had to keep my furniture off of them and have had to buy fans to try to get them to dry. I turned on all the ceiling fans and cranked up the A/C to get the air flowing as well. After three days, they are still damp and the house smells of mildew. This morning I called a professional water damage repair service to come out and dry the carpets before it is too late. As I said, a very nice, respectful and courteous gentleman, but the the job is going to end up costing me three times what it should. Very disappointing.

They have done work for us several times. The owner does the work himself, and he stands by what he does.

He was very nice. He did all the work by himself. He was punctual. The work done was very nice. He was clean and very pleasant.

My appointment was set for 1pm. At 1:15 I had not heard from them - so I called. He sounded surprised when I asked if they were running late. He said they had a big job scheduled for that day and would not be able to come to my house (although I had the appointment set for weeks). Then he said the reason he hadn't called or shown up was because he had received a prank call from someone in Frisco (I live in Plano) and when he showed up for the appointment, there was not really an appointment. I asked him what did that have to do with me? He never called to check to see if I was a legit customer or if I was a prank caller. I gave him two phone numbers and my email address (which he had asked for when I made the appointment) and never heard anything from him after I made the appointment. He did say he could come the next day, but there was no way I was going to use him if the experience I had already had with him was an example of his unprofessionalism behavior.

Carpets looked OK immediately after cleaning, but when they dried the old spots reappeared. Also, the drying process took a long time. The next morning the carpets were still damp. I called to explain the problem, and was given a quote of another $225 to come back and do some kind of different treatment. That estimate, which I declined, was later lowered to $150, which still seemed excessive given the result of the first cleaning. I called this company because I had had good luck in the past. Only later did i realize that I had called a different company with a name that was very close to the other. The other company used a dry extraction method which gave a good result. I caution all prospective customers to make sure you are calling the correct company. My experience with the other company was good. This one not so good.

The above description say it all. Overall i was not a satisfied customer.

They are very good and respectful. The owner likes to do it his way so he wants to be left alone to do his job; he does not want any help. I will use them again in the future.

From the moment I called the receptionist to the fellow who called me back - which was the owner - I thought it was pretty good. He himself came and did the work. He was very thorough and clearly knew what he was doing. He was efficient. I thought he did a great job.

I think it was their overall grade and their feedback from other people that caught my eye. They do a great job and are very punctual. The guy is very professional. They are a little expensive but they do a good job.

The best carpet cleaning we've ever had!!! Mr. Stepney

The chemicals they used were safer than a lot of other people used. They were much more non-toxic which is what we were looking for. The carpet was all nice and clean. They weren’t the cheapest but they were reasonable.

Wrong company, meant to review Berguss

They did a fantastic job! The price was about half of another company I checked. Completed job while I was out of town and did a superb job. I would recommend him to anyone and will have him back out to do this again.

He had promised to be there at 2:00. I called him numerous times and after more than 4 hours when he still hadn't shown up, I told him to forget it. He was full of excuses and ultimately quite rude.

Everything went really good with the carpet cleaning. Burgess did a very good job. They were very professional. I had a dry service done so I did not have to worry about my carpets drying. They said that they would move furniture but I did not have them do that. I do recall the charge being very reasonable.