Baldi Gardens Inc

This was a big project and the crew (Rafael and David) went above and beyond to ensure that all work was professionally done and pleasing. They arrived early and worked long days to finish the project. I couldn't have had a more professional and polite crew than those two. When the project was finished, they did a really good cleanup job. The project manager, Justin was also polite and pleasant to work with, as was Randall Lawrence. I would definitely use them again and would recommend them to friends and family.

Good communication overall. Mostly weekly updates for the first 10 weeks or so. A sprinkler head that was damaged during scalping the lawn was quickly fixed. They made multiple trips to seed the lawn, and assured me that any spots would be followed up with more treatment. The end result this Feb after starting in September is about 80% of the lawn has winter rye grass. Lots of patches where the seed did not take - especially places with the most sun. Also, there are some places that I specifically did not want seeded, and one of those areas was seeded (also in a patch sort of way).

Installed just as agreed. Unknown if the French Drain operates properly. We haven’t had any rain since the installation was completed.

Unfortunately, they were not able to help us because they required a project to be at least $2000.

Mr Baldi's design was thoughtful and imaginative. The challenge was creating something that would be colorful and lush but would thrive in heavy shade. We were very pleased both with the design and execution. Randall, Matt and their crew really seemed to enjoy their work. Mr Baldi visited during the work to check on progress and making a few minor changes as worked progressed. We look forward to enjoying the summer in our new surroundings. Highly recommended.

I contacted Baldi Gardens and they were very responsive. I ended up going through a family member for obvious reasons, but would have otherwise used Baldi.

Very well. Ricardo Baldi went above and beyond to be sure we were pleased with the outcome. He is willing to work with you; if you have special requests, be sure to deal with him directly vs. his staff. He understands what it takes - and what should be done - to maintain a positive, productive working relationship.

Couldn’t be more pleased! I had to put a price here and date but the truth is I forgot what he charged. It’s been two yrs.

I loved them so much I signed up for weekly maintenance. Guiseppe and Randall and the crew are awesome ... even when I was picky about where I wanted that tree planted!

The Baldi rep, Heath, came to our home for a site visit. He discussed the patio plan with us and did a design. He was very nice, efficient and professional. We changed our plans and decided to put in a pool, so we did not use the company. However, we were impressed with Baldi and would have used them if our plans had not changed.

Randell Lawrence was very easy to work with. He had helpful ideas and was always punctual. I was very pleased with the results.

Ricardo designed a beautiful landscaped area. They did such a great job on that project, that we wound up hiring them for our monthly maintenance for our property. They do great work! Communication has been amazing! In a world where customer service seems to be lacking, these guys really know there stuff & take excellent care of their customers!

I logged onto Angie’s List looking for a Landscaper in the Arlington-Grand Prairie, TX area after having to remove two trees that had destroyed my front lawn, caused extensive damage to my plumbing, and extensive damage to the driveway. Baldi Gardens populated on Angie’s search engine and I reached out to them via email. Within 24 hours they were out at our home and gave us a very thorough proposal after walking through with us. A week after we met they were out at our home and within in 3 days, they re-landscaped the front lawn and also did some minor work for in the backyard. • They are very professional. • They arrive on time, reply to emails, and return your call. • They are reasonable when it comes to cost. • The work crews assigned to our project were very neat workers. • They are proactive, candid, and very easy to interact with. • They do outstanding work. I strongly recommend them to anyone needing to do landscaping in the midcities area. We are very satisfied with their work.

I have a standing contract with them.

Excellent from estimate to completion. The work crew even got the leaves out of the area they weren't working in so the work they did really could pop! I can't believe how quick they got in & got out. It looks great!

I bought some mulch and they put it in. They actually came out and gave me an estimate on doing a retaining wall, but I didn't use them, but only because I just had other priorities and I just haven't gotten around to it. They were pretty good. I think I got a lot of things for my buck; they did a lot. Like I told you, they did all that within the $299.00. That seemed to me like a lot and they were able to do all that in that one Big Deal, so I didn't have to purchase any more hours or nothing like that. They were able to get all that in, in that one Big Deal. And I think they sent out four people initially and two of them were supervisors and they basically found out where I wanted the trees and what I wanted to do. They instructed the other guys and then the supervisors left and I think two guys stayed and did most of the work. My interactions were pretty good. I thought they were very knowledgeable and that's why I had them come back for the retaining wall estimate, it's just that I had other stuff that was priority and hadn't gotten it done. they did a great job on everything else. Like I said, they cleaned out weeds and stuff and put in new mulch and put in annuals and they put in the two trees and mowed the yard. It was a pretty good amount of work.

We thought we had found the right company after meeting with Guiseppe and our account manager Randall. We were told we'd receive the best customer service and the highest level of attention to detail with our landscaping, yard and flower bed maintenance. From the very first week Baldi began providing service (May 15, 2017) we had areas of grass that were left uncut and edges along fencing where the grass was left long in places. We found out after three weeks of service when our account manager finally came for an in-person inspection that the work crew had been using a riding mower for our small yard instead of a regular push mower; this had left strips of grass uncut and large clumps of clippings throughout our back yard. In June when flowers were planted the crew planted them in the mulch and not the soil so the flowers died quickly and had to be replaced; the second round of planting resulted in the crew puncturing our drip lines in three places and we were not notified of the damage. We found the damage on our own as we were leaving town at 4:00 a.m. and repaired the lines ourselves. When we discussed this damage with our account rep we were told that "these things happen" and were offered no reimbursement for the expenses we incurred for repair. We were repeatedly told that a better trained crew would be sent to service our lawn, but it literally took our account manager having to come on site to physically show staff the correct way to mow, edge and trim. This wasn't rocket science, so it appeared to us that more than one member of the crew just didn't care about their quality of work, which was not what we were expecting. The final straw was at the end of August when we went out of town. The week before leaving town we had notified our account manager on a Monday that there was a leak at the double check and were told it would be Saturday before it could be repaired. There had been a little over an inch of rain that week, so we thought that would be enough water for our landscaping to wait for the repair that Saturday. We came back to town the following Monday night to find that the repair had not been performed by Guiseppe Baldi and our landscaping had not been watered in 7 days in the Texas heat. Our grass had dead spots and some of our landscaping had wilted and was drying out. A call to both our account manager and Guiseppe Baldi yielded only excuses as to why the repair was not performed, claims that a voicemail had been left the Saturday the repair was supposed to have taken place (but we have no record of receiving this voicemail), and that Mr. Baldi felt he was doing the right thing by not moving forward with a repair without our approval when we had specifically requested repair the week before. Still no attempt was made to come and fix the issue, leaving us with no resolution on when we could use our sprinkler system without water shooting up in the air by the front curb while the system ran. We called our plumber (a reputable company that has been in business for over 30 years in our city) to request an after-hours repair the day we got back in town. The repair was performed, Baldi was notified and Guiseppe Baldi took it upon himself to not only send us a very unprofessional email indicating that we had poor judgment, that the action our plumber took was "illegal" and then proceeded to personally leave harassing and defamatory messages on all social media outlets our plumber's company has. Our plumber's company was inexcusably and inaccurately accused of wrong doing, when in fact the repair had been made within city code and included a city inspection verifying the work had been done correctly which we have a copy of. All because Guiseppe Baldi was "not given the chance" to earn the money to make the repair and we went with the second opinion our plumber's company gave us, which is any homeowner's right to do, and perform the repair as quickly as possible the night we got back into town. Guiseppe Baldi terminated us as a customer in his unprofessional email calling us "unreasonable", however we were grateful to have been let out of the service contract we had been abiding by while we had attempted for Baldi Gardens to live up to their reputation during the 3 1/2 months this company serviced our lawn. Needless to say we definitely can't recommend this company.

The overall experience was terrible the worse experience I have had with any contractor that has ever done work in my house. The owner is very dishonest and rude calls his clients names and is very unprofessional. I can't believe I had such an awful experience and paid him $2000 which was way overpriced to begin with and he tells me the nursery where he buys his bushes do not replace bushes treees etc that die which I have never heard of almost any reputable nursery will replace bushes trees etc that die for up to a year. So as it stands now almost all of the 20 bushes have died and he will not replace again and just tells me I killed the bushes mysejf. I would never ever recommend this place of business the young man that runs his dads company is the rudest most unprofessional person I ha e ever done business with. So I lost $2000 have no landscaping to show for it and in the end I have to hire a different landscaper or do it myself. I'm just dick about the entire experience. Beware do not do business with this company they are way overpriced very poor customer service and do not honor the warranty on their website stating they will replace any shrub that dies within in a year.

FANTASTIC! We love their work. They removed a large section of grass, added mulched spaces with drought tolerant plants and boulders, and build a small stone patio. From the design work to the execution, the Baldi crew delivers quality. They really do love and care for the spaces they work in. Thank you so much!!!

They came out one time for me, but I am actually talking to them right now that wasn't Angie's List related. They were well, very good. I am talking to them about doing something else right now as a matter of fact. I will indeed use them again.

This provider had done landscaping for me several years ago so I was a repeat customer. I called and left a detailed message on the answering machine with my name and phone number requesting an estimate for work to be performed. I never received a call back. I hired another provider."

The sod they put down grew well. About 1/3 died however. It may have been weather... Don't know. It was watered has they directed. But I had it laid down in winter.

This review could be entitled "A Tale of Two Baldis" as I have engaged different parts of their business and had extremely different experiences: (1) landscape design and installation with Ricardo (to which this review applies) and (2) landscape maintenance with Giuseppe (which I will address in a separate review). My experience with Ricardo's work is that he is thoughtful and professional, that he really seems to have a deep understanding of plants and the local environment and brings that to bear on his design and recommendations. We wanted to bring a little more color to our landscaping with plants that were sustainable (would not require yearly re-plantings) and which would succeed in the local environment given the soil type, sun exposure, and so forth. Ricardo gave us that. His installation went a bit longer than expected but there were no additional charges for that, and he also offered to relocate a Japanese Maple at no additional cost, and the finished product was according to plan. Because the installation happened in December when we were experiencing a period of extended cold weather, we were worried that installed plants would die. A number did, in fact, not make it through the winter. That said, the plants were backed with a warranty and Ricardo promised to replace any that did not survive. He did follow through on that promise and replaced the dead plants, though it did take a somewhat long time for that re-installation to occur. I would also say that Ricardo is not always quick to respond or set up meetings, but that is not an acute or pronounced problem.

They did a great job, very professional, on time, quality work. Size of crew was good for my job. Knowledge of foreman was great, workers worked well together and go the project done. And they showed up on time each day!

They did a very nice job and the crew was very polite.