The Handyman DFW

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The first batch of work was completed at an average price and the quality was passable. When I contacted them to do further work, they waited a whole week to get me an estimate. I approved of the work and the estimate and the subsequently stopped replying to my phone calls and emails and did not do any further work. Completely unprofessional and unreliable service. Avoid them!

In the beginning they were so nice and friendly. My list had something for everyone: hanging ceiling fans; removing popcorn from several ceilings; putting texture on those ceilings; putting texture on one of bathrooms that we had removed four layers of wallpaper; cleaning outside gutters and attaching new gutter guards; pressure washing the two car garage doors and carport awning; tearing down our old brick mail box and putting up a new one; etc... I e-mailed The Handyman DFW a detailed list, with pictures, and asked for an estimate. One of the owners gave me a round about figure, but nothing in writing. I set up a time and for someone to come out and start on the list of things I wanted completed. He worked eight hours and completed a few thinks on my list, but after that, no one came back to finish the work and the communication broke down. I will admit that I was sick for a week and their scheduler was also sick another week, but after that no one called or e-mailed me to finish up the work. Then we scheduled two days April for two guys to come finish up the items on my work list, but they never showed up. I e-mailed The Handyman DFW several times and telephoned several times and left messages. Frustrated, I finally send an e-mail stating that if I didn't hear from them I would have to go with another company. No response. So, I wrote a letter detailing their unsatisfactory service and including a check for the price they had giving me for the electrical work and non electrical work that was done at my home. Then about three weeks ago, out of the blue I get an e-mail from their scheduler asking me if i wanted to have the remainder of the work completed. I was flabbergasted!! I told her that I tried on many, many occasions to contact them during the last three months and could not get anyone to call me back. I told her NO, I would not be using their services ever again and that I had already sent a check for the services I received. She said she would look into it and call me back. She left me a message that said she had looked through their call logs and their were no telephones calls from me, nor were their any e-mails. I printed my outgoing calls from my telephone provider and highlighted their numbers. Their were seventeen calls made to The Handyman DFW and I also sent her a copy of every e-mail send to their company, I think it was six included a copy of the last letter. I have not heard back from them since they were hit with the proof!

After receiving the phone quote and scheduling the service, The Handyman DFW arrived right on time for the appointment. We have a 2-story tall entry and needed to change out the hanging light fixture. The employees removed the old fixture and installed the new one in a timely and professional manner. They had the right equipment for the job (a 16ft ladder), were clean and courteous. They helped move furniture that was in the hallway to make room for the ladder, then put the items back when they were finished. I would not hesitate to use them again for other jobs around the house.

He was fantastic. Over the last four months we have spent $3-4,000 with them. They did phenomenal work for us. They did it professionally. We don't have any complaints about them. Their price was very competitive. We would use them again if we hadn’t moved to Pennsylvania.