ONIT Smart Home

I do not understand how this company's Angie's list has any good reviews. They come door to door selling their services and equipment under Brinks while operating as Onit. The salesman were nice but everything that succeeded this was less than stellar. It is nearly impossible to reach their customer service and "Lou" the salesman who had helped me ended up ignoring my calls and text messages after a month long exchange that had never resolved. He had promised that Onit will send a rebate buying out the contract for the previous security company that my family had been using. I would have never switched over to Onit had I known that this was never going to be followed up with. On top of the equipment cost I had to pay 19.99 for the monitoring service with Onit and 39.99 for my previous service for the next year that I can no longer use since they had uninstalled the previous hardware. I had paid for my equipment within 6 months of the 2 year contract to avoid any interest fees but had nearly immediately canceled my monitoring service afterwards as I don't want to support a company with such scummy business practices and poor customer service. I've only come to find out today that they have lost ALL records of my cancellation the previous year and have sent me an invoice for the "last 12 months of service" that I had received. My SECOND cancellation was easy and Maribel was able to help me the same day but I am still extremely upset with having to deal with this company again after I thought they were out of family's problems. Do yourself a favor and get a Ring alarm and avoid this company like the plague.

My technician, Zack is really really nice, he called me before he's going to arrived, he explained everything, he make sure that everything was downloaded and working properly on our phones. David the rep who sold me the alarm was very good as well, were very pleased with the work.

They are very good. they have good prices, very punctual, the staff are very good, very helpful.

It was good. Tech was nice and customer service were polite getting my information. They kept me inform with tech eta. About a week ago they call with a follow up . I thought that was neat. They work with my schedule when I was available at home. They did a great job. The tech did a great job by explaining the system

It went really well. I love my outdoor cameras

It been really good so far. If i have any question. I have been able called and asked question. Tech has always been friendly and knowledgeable of the product. I love it, they do what they said they will do.