Walker Appliance

Notified my home warranty insurer and contacted Walker Appliance (Carol) on 29 Nov 17. His first visit/inspection was on 04 Dec 17. He determined two parts needing to be replaced (magnetron and thermostat). He told me he would contact my insurer and order the parts. After my insurer notified the parts had been order, I contacted Mr. Carol. When I asked him about the status of my repair, he replied: “I'm just waiting on the parts" or "I'll call you when I get back to my office" in which I heard on 2 different occasions with no call back from him. Whenever I inquired about an appointment repair date, he made it seem as though I was inconveniencing him... "Well, I got so much to do” and/or “I’ll see when I can get to when I get back to my office.” Finally after several more calls, 05 Feb 18, he came out for the repair. During his repair visit, he shared with me how it's difficult to take those microwaves off the mount, how many screws he had to screw out/in, and how only so many repairmen in Amarillo do microwave repair. Microwave was repaired. No problem so far. I just wasn't impressed with his apathy to take care of the repair and his professionalism. I had to only pay the deductible for a service visit. I don't know how much the parts cost the insurer.

He showed up on time. That's about the only positive. After coming into my home he walked to the refrigerator, opened the door, and within less than 2 seconds of listening he proclaimed the compressor had failed. No real diagnosis, no turning the fridge off and back on, didn't even bother to look at the control board which has an LED that flashes to indicate any problems. He said he'd get approval to fix it, and call me to schedule an appointment. Took my money and left. Days later, I find out through the warranty company that not only does he not work on sealed systems, he also doesn't work on LG appliances. Sure would have been nice if he could have had the professionalism to tell me this up front instead of claiming to be waiting on approval to start work. After another week we got a REAL repairman out to look at the fridge... it's not even the compressor that was the problem. Bad control board. Which could have EASILY been diagnosed if Mr. Walker had bothered to take the time to actually look at the fridge instead of taking my money and being dishonest. I will NEVER call walker appliance to work on any of my appliances.