LOVE & SON NURSERY

We chose to go with Love and Sons when we purchased our trees because we were told that if they plant the trees their selves the trees would be guaranteed for a year. First it took forever for them to actually plant the trees. One of the trees leaves started turning brown right away. We had to call multiple times to finally get someone out to the house to check on the tree. We did this twice before the trees went dormant for winter. The first time they came out we were told it was just shock from being planted. The second time we asked to have them meet us to discuss the issue. They came without calling. After calling back three times I was told by the same lady who always answers the phone that root stabilizer was put on the tree. We never got to meet anyone face to face. Now it’s a year later. The tree only has one of its three trunks producing leaves. When I called, getting the same lady, she told me that the guarantee was only for 4 months. I told here that is not what we were told when we purchased the trees. Her response was “yeah everyone hears it that way”. I told her that was what we were told by the salesman and that I wanted to meet with some at our house to discuss the issue. That was two weeks ago and we haven’t heard anything. I called this morning, getting the same run around from the lady who answers the phone. I am very angry at the treatment we have received from a local company who has been in business in Amarillo over 40 years who we spent approximately $4000 with to purchase trees we were told would be guaranteed for a year. If 4 months guarantee is what we were actually told when we purchased the trees , I guarantee I would have we would have had the tree replaced when we had them come back out the second time in 2021. I do not want them to replace the tree now! I want the money I spent for that tree so I can go somewhere who will take care of us the way we deserve to be treated!!

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