ASHLEY FURNITURE HOMESTORE

Worst customer service and experience I have ever been through. We ordered furniture back in June and was told they would hold it for us until we were ready for it. We called July 15th, when we were ready, and they said they either sold it or sent it back to the warehouse. We had to order new furniture and it would take 2-4 weeks to come in. We moved into our new house with no furniture and were there for 3 weeks before we got anything. We were told we could have the furniture as long as we put money down and then charge our Ashley's credit card as soon as we closed on the new house (them knowing we needed the furniture before we could charge the card). Came time for them to FINALLY deliver. The morning they were suppose to deliver I got a call saying they did not order the mattress correctly. We needed two bases and only ordered one. She told me that was my problem and I need to call our sales rep in Amarillo (which no longer works there). I told her to go ahead and deliver everything they had. She called back a couple hours later and said due to us not being able to charge the credit card yet they could not deliver (like they promised they could). I tried to talk to GM here and he simply wanted nothing to do with it and said I needed to call the corporate office in Lubbock. He promised me the president of the company was going to call me the same day. I waited several hours before I got her name and number from him and made many calls, left several messages, and emailed twice for help. Did not get one response from her. I finally talked to the assistant president of the company (so I am told) and he was the rudest human being I have ever met. He said the only thing he could do for us was add the missing base to our tab and give us half off of it. I told him there was no need I did not want their furniture anymore. All I wanted was either my $3000.00 worth of furniture I had already paid for or my money back. He laughed and said there was nothing he could do. We finally got $1500.00 of furniture delivered. They said they were going to take the other $1500.00 and put it toward the rest of the furniture. After this experience we decided we did not want any more furniture from them. When I called and asked what we could do about the $1500.00 they said they would keep it for a restocking fee. I have to pay them $1500.00 to restock furniture I never recieved. Not one time did we talk to someone that was apologetic about the mess they had put us through or even anyone that was concerned with how we were treated. NO ONE wanted to help us in anyway from either location here or the corporate office in Lubbock. I would NEVER recommend them to anyone!!!!