This is a follow up after leaving a previous report with a rating of C and a yes that I would do business with them again. In the previous report I had been promised a return visit to fix issues left undone. The return visit never came. After numerous calls to the owner of the business, who always speaks sincere and heartfelt concern over the phone, I have not received one return visit or callback. In fact, I am flat being ignored. Thus, I am forced to change my rating to an F. You can't work with people who refuse to complete the job even after payment in full was rendered. I know. You don't pay them in full until the job is complete. I'll file this one under a bad experience and learn from it. I wish they had been rated on Angie's List before I did business with them.
Description of Work: Installed an 8' fence with warped and low quality pickets. They never retuned to replace the bad pickets that they promised to replace. Also, they threw the old fence on top of a pile of personal wood pieces and never returned with replacement pieces after hauling it all off in error. Legal action may possibly follow.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
Dan S.
03/2014
5.0
fencing
 + -1 more
Took a while for them to get to us, but it was a very busy season after the storms that had come through the area in the spring. They showed up when they said they would. Did what they said they would do and did it well as far as I can tell. Overall, I was pleased.
Description of Work: Built a wood picket fence across the back of my property.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Cindy H.
08/2013
3.0
fencing
 + -1 more
Please note: I still highly recommend the company and it's people. I have taken into consideration finding quality products to work with is becoming harder for vendors to find. Even so, I just don't feel giving a perfect score is the right thing to do at this time. I will review and update the rating when the issues are corrected.
Description of Work: We went with an 8' fence and it was installed in two days after waiting around 6 weeks, because we weren't in a hurry. We do love our fence. It took several weeks to get used to, since it was such a major improvement from the old one. The neighborhood is constantly complementing the work. However, there are a few issues like broken/warped pickets that need to be replaced, remnants of the old fence posts above ground that still need to be chopped down, and the biggest issue now is the entire west side of the fence is lacking proper support and shakes when the wind blows above 40. Stan has promised to stop by and check out the problems, so I'll update the review upon completion of the problem issues.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Yes, I recommend this pro
$3,000
Melissa F.
06/2013
5.0
fencing
 + -1 more
Wonderful company. Very professional staff. Prompt and timely. Beautiful result.
Description of Work: Built a new fence.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tiffany L.
05/2012
2.0
fencing
 + -1 more
No services were performed. His estimates were too high. He was pleasant on the phone.
Description of Work: No services were performed. His estimates were too high
Rating Category
Rating out of 5
value
2.0
Terry P.
09/2011
5.0
fencing
 + -1 more
Every thing went well. They were able to come earlier than originally stated so they called to see if it would be OK. They arrived when they said they would and finished ahead of schedule. They took pride in their work and cleaned up afterwards.
Description of Work: Removed the old fence enclosing the back yard completely (three sides). Replaced wooden support post with metal and installed new fence. Constructed custom back gate, to my specifications.
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Service Categories
Fencing
FAQ
All Star Fence is currently rated 3.7 overall out of 5.
All Star Fence accepts the following forms of payment: MasterCard,Visa
No, All Star Fence does not offer free project estimates.
No, All Star Fence does not offer eco-friendly accreditations.
No, All Star Fence does not offer a senior discount.
No, All Star Fence does not offer emergency services.
No, All Star Fence does not offer warranties.
All Star Fence offers the following services: Fencing