The Cleaning Force

Excellent service.

Excellent service.

Hired this company to clean my home before putting it on the market, but all I received was poor customer service and a half-done job. I purchased their largest cleaning package which is approx $350.00. When the cleaning team arrived, they were friendly but didn't do half of the job. All of my baseboards were supposed to be cleaned- they weren't, some were still caked in dust. (I know dust can settle after cleaning, but this was a lot of dust and very apparent it wasn't touched. The doors were supposed to be wiped down and ALL of my doors still had dust or marks on them that I had to clean and remove myself. The top of the fridge was not dusted whatsoever. Only two out of my 4 fans were wiped down. The kitchen counter was not wiped down, I cleaned it myself the next day and my cloth was dirty. Shouldn't be that way if it was just "cleaned" less than 24 hours before. Lastly, my oven is blue on the inside, not black like most. I was told by the cleaners that they were not able to clean it or apply much force because they could scrape the "blue". Nothing about this was written in the disclaimer on their website or list of services for the package I purchased. I also wanted my stand shower cleaned again because there was still very apparent soap scum on the glass and the shower pan was still visibly dirty. They sent one girl back to address all of the items on my list but they only scheduled her for an hour so "she didn't have time to do everything" because she was booked to be somewhere else. I called the owner, Jonathan and left him a message- he called me back and I missed his call. But he left me a message stating that "somethings are what they are". I called him back and he never called me back- but instead charged my card the full amount and I never heard from him again. I have photos and videos I was happy to share, sad that he couldn't have that conversation. The cleaning crew told me the day that services were rendered that I would receive a bill in the mail, but Jonathan took it upon himself just to charge my card the full amount.... shady. I am disputing the full charge for the poor service and lack of adequate customer service. Given the reviews I was hoping this would be a seamless transaction with a good company, I was sadly mistaken.

The service was great

They are a great company. They are very thorough. Sarah the owner is very responsible. This is an extremely professional and well ran business.

They do a thorough job. They are always on time. they don’t rush through the job and they take pride in their work.

Great, very professional! Send reminders, which I love! Always on time. House is nice and clean when I return from work. Love that I can trust someone to clean and not be there.

I have always been impressed with the quality cleaning of the Cleaning Force. There’s no better feeling than to walking in to a clean home and they deliver every time. If there ever was an issue or something not done up to my standard they will immediately accommodate me and send someone out to redo it. I could not be more impressed and they have many options available to fit the needs of what services you would like done. I especially love the names of services such as the Felony... Misdemeanor… The Citation ...so creative! They really treat you as family !

Great attention to detail! Very Thorough and efficient! Recommend for anyone needing a great trust-worthy cleaning service!

Everything we expected was performed, all the areas described in the initial agreement and more were cleaned.

The Cleaning Force is incredibly thorough! I appreciate their attention to detail, consistency and flawless service. I will be a long time customer!

Consistent—punctual—professional—responsive.