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RAINMASTER GUTTER SYSTEM

Gutters

About us

OWNER OPERATED.

Business highlights

38 years of trusted experience

Services we offer

GUTTER REPAIR & REPLACEMENT, UNDERGROUND DRAINAGE SYSTEMS.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

3.912 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%


Rating CategoryRating out of 5
quality
4.2
value
4.3
professionalism
3.9
responsiveness
3.7
punctuality
4.3
Showing 1-12 of 12 reviews

MARY B.
06/2012
1.0
gutter repair
  + -1 more
They have been unresponsive and the company who did the foundation has tried to help me get a hold of them. They were successful in contacting him once, but since then he has again become unresponsive.
Description of Work: They installed gutters which are under warranty. These gutters were damaged by another company who is willing to pay for the work. I would like Rainmaster to do the work so that the paint and materials will match, and to know the full scope of the damage.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0

Yes, I recommend this pro

Response from RAINMASTER GUTTER SYSTEM
I have been installing seamless guttering for 30 years and been self employed doing this for nearly 25 years. In all of this time I have not ever encountered a more difficult, time consuming and overly obsessive customer. She is a very nice lady but difficult to work with. I have spoken with the owner of the foundation company and she agreed with my sentiments as well. I explained my desire to not bring my company back into a working situation of this type, she understood my feelings. I have seen pictures of the damage, it is VERY minor. Most people would be okay with the affected areas, two small scratches, being touched up with paint. Not the member, she is withholding $ 2,500. from the foundation company. The member has some concerns about her warranty, we have a 5 year warranty on our workmanship and ALWAYS stand behind it. We, in many cases, have done warranty work beyond the warranty period at no cost to our customers. This is NOT warranty work, this is damage from a third party. The installation of the gutter system was done on 4-29-2008. Even putting up the same color as initially installed now there will be a color variance due to fading. Example, a 4 year old car does not typically shine as much as one just off the showroom floor. In my opinion this will be unsatisfactory to her. I do not wish to bring my company into such a volatile situation. I'm of the understanding that this could be published by Angie's List, If so I can only hope that is verbatim. I say this because I would like it to be known that shortly after we completed the work and I made 3 consecutive trips to her home to comfort her and assure her that everything was functioning perfectly, we were given an A rating on Angie's List.

Maureen P.
06/2009
1.0
gutter repair
  + -1 more
Mike installed new gutters on my home last summer. In less than a year's time, the gutters are packed with leaves and water is not draining properly. I called Mike who said that he would clean them for $185. I thought that seemed like a lot of money (on top of what I had already spent) but he bragged about how thorough his process was and he detailed all the work that would be done to ensure the new gutters worked properly. Gutters do need to be cleaned periodically and I wanted to preserve the investment I had just made in new gutters. Since it was rainy season and I was anxious to get the problem corrected, I scheduled the work by leaving him a check at the house. Big mistake. The check was cashed and the work was not performed. When I got home that evening, I could visably see all of the leaves still packed in to some of the gutters. A large garbage bag was left on the top of the roof. I assumed Mike and/or his crew would be back to finish the job. No such luck. I have left repeated messages and have received no return calls. I was totally ripped off. I am going to hound him until I get my money back or the gutters are cleaned properly because I don't think he should get away with unscrupulous business practices. The experience I had is very similar to another review on Angie's List. Please beware before using him for any work. He will take the money and run. It's unfortunate but this business can't be trusted.
Description of Work: New gutter system and a follow up cleaning.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,585

MONA H.
07/2008
5.0
gutter repair
  + -1 more
I had other bids but his was the best. He was very prompt. It was very straight forward job. They were in and out of here within a few hours. The water actually drain away from the house now.
Description of Work: He took down my older gutters and put up new ones.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MITCHELL A.
06/2008
1.0
gutter repair
  + -1 more
Mike came out promptly and gave me an estimate. Work was started in a few days and quickly completed. The gutters look great, but when the first rain came shortly after the gutters were installed I noticed a corner where there was a huge amount of water getting behind the gutter and flooding the ground underneath. I called Mike immediately to the woman who answers his phone. She said Mike would get back to me. He never did. I called at least 5 more times and the woman kept telling me Mike would call me back. He never did. I then started sending emails with pictures of the problem. I sent at least 5 e-mails. I would give them about 3 weeks to get back to me each time. I got one response ("I'll take care of it") It has been almost a year now and I have not heard anything else from Mike. I would recommend waiting for a rain before paying Mike, because you will never hear from him again. I guess that means that his warranty is worthless. I can understand that it wasn't noticed that this one area would be a problem, because it looks like it should work, but to not stand by your work and to not respond at all is ridiculous and unforgivable. My rating is has changed in my mind from an A to an F.
Description of Work: Gutters were installed around house.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$900

DENISE S.
02/2008
1.0
gutter repair
  + -1 more
Installation went quickly at under 2 hours. It looked okay from the ground. After it rained we used a ladder to inspect a too low corner. Three days after the rain water was still standing in that corner of the gutter. Even more shocking was that the corner of the gutter was noticeably below the flashing. We inspected the other three corners and all four were installed below the flashing. In fact the preexisting gutters had been forcibly bent down to meet the new gutter installation so that they are also below the flashing at the corners. Look at the pictures to see where the spike holding the preexisting gutter ripped through the gutter, exposing the fascia, as it was forced down to meet the new gutter. Look at the pictures to see where the Rainmaster gutter was cut too long to fit under the flashing and the preexisting gutter was again forced down to meet it so it is also now below the flashing. Mike denies that he bent the preexisting gutters below the flashing. SEE PHOTOS
Description of Work: Installed 5 inch gutters on two sides of the house. Mike proposed tying the new gutters into the preexisting gutters on the other two sides of the house. I selected Rainmaster Gutter because of their excellent ratings and reports here on Angie's list. Their website emphasized that gutters would be installed ALL (their website all caps not mine) under the flashing. The preexisting gutters had all been properly installed under the flashing, including the corners.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$478

Response from RAINMASTER GUTTER SYSTEM
We installed guttering on the sides of her home on February 19, 2008. I was on the job site from beginning to end. The customer left me a message on Saturday afternoon. I returned her call Monday morning. It was a short call, approximately 3 minutes. She did not want to listen to my explanation. She ended it by telling me she would give me an F on her report and hung up. She was not willing to discuss rectifying the problem. There were existing gutters on the front and back. I tried to explain when this is the case, you will tie all four corners of the guttering together so as to complete the system and is what we did. When tying corners together we are limited to joining them together at the existing height to allow water to flow around the corner. The existing gutters were exactly as high as they are shown in the pictures, which is where the corners came together. They are at a level towards the bottom of the flashing although not at a level that would leak. The existing gutters were not lowered or bent as you can clearly see in the pictures. If the existing gutters had been moved there would be multiple nail holes showing through the back of the guttering and there are not, again, as shown in the pictures. Even more, the existing gutters could not be raised due to the fact there are existing downspouts at each of the four corners preventing them from draining properly. We strive to keep our customers happy, we will resolve this matter.

Alicia M.
02/2008
5.0
gutter repair
  + -1 more
Very good.
Description of Work: Install 5 inch gutters with 3X4 spouts on a 2 story home. Installed the guttering behind the flashing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,003

STEPHANNE S.
06/2007
5.0
gutter repair
  + -1 more
Their service was very good and they were able to make an exact match to the paint on my home. Everyone I came in contact with was very helpful and they were very customer service oriented.
Description of Work: I had them put on new gutters on my 2100 square foot home. They did the painting on the gutters to match my home as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

BRIAN L.
05/2007
5.0
gutter repair
  + -1 more
Mike Mosely (Owner Rain Master Systems)came out and gave a proposal/estimate. He suggested using a larger down spout all around the house to let leaves wash through vs constant clogging we were getting from smaller downspouts. He also recommended a couple extra downspouts. His estimate was the lowest. One company wanted $1800 another $7000. Mike's estimate was $1419.00. Mike Mosley appeared very professional and experienced. Once we chose Rain Master Gutter Systems we called and scheduled installing. We waited six weeks and the price Mike estimated did not change. On the day of installation, the Rain Master team arrived on time 8:30am and were completely finished at 2:30pm. This was very fast. The installers were courteous and did a very good job. I am very happy with the price and quality. Rain Master is a quality company I would use them again!
Description of Work: Install new gutter system all around house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,419

Paul K.
10/2006
5.0
gutter repair
  + -1 more
unknown
Description of Work: Installed gutters on a 2300 square foot, 2-story home including a covered porch in back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

ROBERT P.
10/2006
5.0
gutter repair
  + -1 more
It was an excellent experience. I obtained bids from a total of three contractors, and these guys were the least expensive by far. They were very prompt and cleaned up every last piece of debris. They did a great job!
Description of Work: They installed new gutters on the front and one side of my house, as well as new downspouts in the back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$442

AMBER N.
01/2006
5.0
gutter repair
  + -1 more
Extremely prompt service. From the quote to finishing the job. It was a seamless, easy experience. They did a great job. I would recommend them to anyone who asked.
Description of Work: Added gutters to the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,523

05/2004
5.0
gutter repair
  + -1 more
VERY NICE, VERY HARD WORKERS. THEY WERE ON TIME AND DID HIGH QUALITY WORK.
Description of Work: THEY INSTALLED GUTTTERS ON MY NEW HOME TO PROTECT MY FLOWERBEDS FROM GETTING FLOODED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

    Contact information

    722 Bethany Lake Blvd, Allen, TX 75002

    www.rainmastergutter.biz

    Service hours

    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Gutters

    FAQ

    RAINMASTER GUTTER SYSTEM is currently rated 3.9 overall out of 5.

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    RAINMASTER GUTTER SYSTEM accepts the following forms of payment: Check
    Yes, RAINMASTER GUTTER SYSTEM offers free project estimates.
    No, RAINMASTER GUTTER SYSTEM does not offer eco-friendly accreditations.
    No, RAINMASTER GUTTER SYSTEM does not offer a senior discount.
    No, RAINMASTER GUTTER SYSTEM does not offer emergency services.
    No, RAINMASTER GUTTER SYSTEM does not offer warranties.
    RAINMASTER GUTTER SYSTEM offers the following services: GUTTER REPAIR & REPLACEMENT, UNDERGROUND DRAINAGE SYSTEMS.

    Contact information

    722 Bethany Lake Blvd, Allen, TX 75002

    www.rainmastergutter.biz

    Service hours

    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM